Port Hotel Alicante City & Beach

The hotel stands out for its modern design and a signature rooftop bar and pool that offers panoramic views, creating a memorable experience for guests. Its recent renovation has brought a fresh, contemporary feel, contributing to its overall appeal. The hotel is consistently praised for its spotless cleanliness and the generally friendly staff who strive to provide a welcoming atmosphere. Situated conveniently close to San Juan beach, it caters well to couples seeking a relaxing getaway and families looking for a comfortable base with good amenities. Sightseers and business travelers also find it suitable due to its accessible location with efficient public transport links to the city center. To enhance your stay, consider requesting a room in the newly renovated section for optimal comfort and be sure to utilize the public transport for easy city exploration.

Facilities & Amenities
Guests appreciate the hotel's diverse range of facilities, including multiple ground floor pools, one specifically designed for children, and a serene rooftop pool complemented by a chic rooftop bar and lounge area. While the fitness center is available, some guests noted its equipment could be improved. A sauna is also present for relaxation. The hotel provides free Wi-Fi, though connectivity can sometimes be inconsistent, particularly on higher floors. Elevators are available, but some guests found them slow or occasionally problematic. There are ample sunbeds around the pools, though a shortage of umbrellas was a recurring comment. The hotel also offers a laundry service for guest convenience.

Cleanliness & Room Comfort
The hotel receives high praise for its spotless cleanliness throughout the property and in guest rooms. Most guests found the beds comfortable, though some noted the mattresses could be quite firm, and pillows were occasionally thin. The room design is modern and spacious, often featuring an open bathroom concept with the sink located within the main room and a glass shower screen that some found lacking in privacy. The toilet cubicle is often described as very small. Noise levels can be an issue, with guests reporting sounds from adjacent rooms, hallways, and occasional construction. The air conditioning is generally effective, and rooms with balconies are highly preferred for added space and views, especially in the newer sections. Some rooms were noted to lack sufficient storage options like drawers.

Dining & Food Quality
The breakfast buffet is a highlight for many guests, offering an extensive variety of options, including fresh natural orange juice. While the selection is praised, some found the hot food to be lukewarm, and queues for coffee machines could be long during peak times. The dinner buffet also offers good variety and quality, often featuring live cooking stations, but guests noted that drinks, including water, are not complimentary. Feedback on the dinner buffet's hot food temperature was mixed, and some found the options repetitive over longer stays. The snack bar provides convenient choices, though specific items received varied reviews.

Location & Accessibility
The hotel boasts a favorable location within a quiet residential area, approximately a 10 to 15-minute walk from the beautiful San Juan beach. It offers excellent accessibility to Alicante city center, reachable within 20 to 30 minutes via nearby tram and bus stops, making it convenient for exploring. A supermarket is also located within easy walking distance. Parking is available at an additional cost, with both covered and street options, though street parking can be challenging during busy periods. The hotel's position provides a good balance between beach proximity and city access, away from the main hustle and bustle.

Staff & Service
The hotel's staff generally receives high commendation for being friendly, helpful and attentive, contributing significantly to a positive guest experience. The check-in process is often described as quick and efficient. However, feedback on housekeeping is mixed, with some guests reporting missed cleanings, late service, or issues with towel replacement. Bar service, particularly at busy times, was occasionally noted as slow, and a few guests experienced less than ideal interactions regarding specific requests or policies. While many staff members are proficient, some guests noted occasional language barriers with English.

Additional Information
Guests should be aware that the hotel has undergone ongoing renovation and construction, which, while improving facilities, occasionally caused some noise or disruption. A towel rental fee is charged for pool towels, which some guests found unexpected and inconvenient. Furthermore, no complimentary drinks with dinner are provided, even water, which was a point of contention for some. The hotel maintains a generally family-friendly atmosphere, though some guests suggested that the rooftop pool area would benefit from being designated as an adult-only space for a more tranquil experience. The hotel handled a few instances of power outages effectively, minimizing guest inconvenience.