Prestige Rocky Mountain Resort Cranbrook, WorldHotels Crafted

The hotel offers a distinctive stay, notably featuring unique train car rooms that provide an opulent and memorable experience, making it a signature feature for those seeking something beyond the ordinary. It is consistently praised for its overall cleanliness and the exceptional friendliness of its staff, who are frequently highlighted for their helpfulness and attentiveness. Guests also appreciate the convenience of on-site dining options that offer quality food and service. This hotel is well-suited for a variety of travelers, including business travelers seeking comfort and amenities, families who enjoy the recreational facilities, and couples looking for a unique or relaxing getaway. For those planning an extended stay, it's advisable to inquire about room layouts, as some guests noted a temporary lack of storage furniture during ongoing renovations. Additionally, guests should be aware of the incidental hold policy upon check-in.

Facilities & Amenities
The hotel provides a range of facilities designed to enhance guest stays. The pool and hot tub are popular amenities, with many guests enjoying their cleanliness and availability for relaxation, though some found the pool to be cold or the hot tub murky at times, and occasionally busy with children. The gym or fitness center receives overwhelmingly positive feedback, described as incredibly well-equipped, featuring even free weights, making it a standout for those looking to maintain their workout routine. However, some guests noted an age restriction for gym access. While Wi-Fi is available, feedback on its performance is mixed, with some reporting slow or unreliable connections. The hotel also offers convenient on-site spa and salon services. Guests appreciate the ample parking available, though it can occasionally fill up. Some suites are equipped with kitchenettes, including full-sized fridges and Keurig coffee makers, adding to the convenience for longer stays.

Cleanliness & Room Comfort
Guests frequently commend the hotel's commitment to cleanliness, describing rooms as pristine, spotless, and well-maintained, contributing to a pleasant stay. However, a few isolated reports mentioned minor issues like dirty carpets or unaddressed maintenance in bathrooms. Feedback on bed comfort is varied; many guests found the beds and linens to be very comfortable, ensuring a restful night's sleep, while others experienced beds that felt too soft or had noticeable springs. Pillows also received mixed reviews. Noise levels are a recurring theme; while some rooms are noted for being quiet due to effective sound-proofing and quad-pane windows that mitigate external sounds from the nearby train tracks or highway, others reported disturbances from slamming doors or loud neighbors. Room condition is generally positive, with many appreciating the modern and updated decor, though some older elements like worn carpets or chipped furniture were occasionally observed. Bathrooms are often spacious, with some featuring jacuzzi tubs, but issues such as low water pressure or unpleasant water odor were noted by a few.

Dining & Food Quality
The hotel offers a robust dining experience with multiple on-site options, consistently receiving high praise. Breakfast is frequently highlighted as delicious and of excellent quality, though it is not complimentary. The main restaurants, such as Fire & Oak and Brixx Brew House, are lauded for their exceptional food and service, offering a good selection of dishes, including popular items like Eggs Benedict. Guests appreciate the well-presented meals and accommodating hours. The attached pub also garners positive comments for its food, with specific mention of good wings and attentive service. Room service is available and generally described as quick with good food, though guests should be aware of associated delivery charges and gratuities. While the coffee available in the lobby is often praised, some guests expressed a desire for real cream instead of powdered options. A few guests noted that the restaurants and pub tend to close earlier than expected, which can be inconvenient for late arrivals.

Location & Accessibility
The hotel's location is generally considered convenient, situated directly on the main highway, offering easy access for travelers passing through. While it is a short walk to downtown and other local amenities, some guests found it a bit isolated for walking to a wider range of shops or restaurants. A notable aspect of the location is its proximity to train tracks at the rear of the property. While many guests reported that the hotel's sound insulation effectively minimized train noise, some did experience vibrations or audible trains, particularly in rooms facing that side. Conversely, rooms on the highway side may experience traffic noise. Parking is readily available and often described as ample, though during peak times, finding a spot directly in front of the main entrance can be challenging. The hotel's position makes it a good base for exploring the area by car, with attractions and other services a short drive away.

Staff & Service
The hotel's staff consistently receives glowing reviews for their exceptional friendliness and helpfulness. Guests frequently highlight their professional, courteous, and attentive demeanor, noting that staff members often go above and beyond to ensure a pleasant stay. The check-in process is generally described as quick and seamless, with staff accommodating early arrivals when possible. Many appreciate the staff's willingness to resolve issues promptly, such as addressing room concerns or providing extra amenities. Housekeeping is also commended for its attentive service, ensuring rooms are clean and well-maintained. While the vast majority of interactions are positive, a few guests reported isolated instances of less friendly or curt service, particularly during late-night hours or when dealing with specific requests. Overall, the dedication of the staff to providing excellent service is a recurring theme, contributing significantly to guest satisfaction.

Additional Information
The hotel offers several unique aspects and policies that guests should be aware of. A standout feature is the availability of distinctive train car rooms, providing a luxurious and memorable themed experience for special occasions. Guests should note the hotel's incidental hold policy upon check-in, which varies depending on the type of card used. During periods of renovation, some guests reported a temporary lack of traditional storage furniture like dressers in rooms, suggesting a need to adapt to alternative storage solutions. The hotel provides an option to forgo daily room cleaning in exchange for a restaurant voucher, though some found the terms and conditions for using these vouchers to be restrictive. For those planning to use the fitness center, it's important to be aware of a specific age restriction for access. Additionally, while the hotel is pet-friendly, guests noted that pet rooms feature hard surface flooring and may require bringing personal pet bedding.