Prima Royale Hotel

The hotel is consistently praised for its exceptional staff and the convenience of free parking, making it a standout choice for visitors. Its central location in a quiet neighborhood, within walking distance of the Old City and other key attractions, is a significant draw. Guests frequently highlight the hotel's cleanliness and the overall comfortable ambiance, contributing to a very pleasant stay. This hotel is particularly well-suited for sightseers and families looking for a convenient base to explore the city, as well as couples seeking a pleasant and welcoming experience. To enhance your stay, guests recommend leveraging the staff's extensive local knowledge for recommendations and enjoying the unique perspective from the rooftop. It's also advisable to confirm room size if traveling with more than two people, as experiences vary.

Facilities & Amenities
Guests frequently highlight the hotel's rooftop as a significant amenity, offering amazing views of the city and a pleasant space for relaxation. The hotel provides various in-room conveniences, including a mini fridge and coffee/tea making facilities, with some rooms featuring a Nespresso machine. While most guests find the Wi-Fi generally available, one review noted it could be unreliable in the room. The hotel also features a lobby sitting area for guests to relax, and a gift shop for convenience. An elevator is available, including a specific Shabbat elevator for observant guests. Some guests experienced issues with the air conditioning not working effectively, though this was not a universal complaint. The hotel is generally well-maintained, offering a range of amenities to enhance the guest experience.

Cleanliness & Room Comfort
Guests consistently praise the hotel's high standards of cleanliness, describing rooms as spotless and the overall ambiance as well-maintained. Feedback on room size is mixed; some guests found them small or tiny, especially for families, while others described them as spacious or just right. Bed comfort also received varied comments; many found the beds comfortable, firm, and conducive to a good night's sleep, though some found them hard or uncomfortable. The bathrooms are generally noted for their cleanliness and ample hot water, with some featuring bathtubs, though a few guests mentioned the high step-in for the tub. Regarding noise levels, some guests appreciated the quiet atmosphere, while others noted that rooms were not well soundproofed, leading to some disturbances. A delightful touch frequently mentioned is the provision of welcome treats such as fruit, chocolate, and wine in the rooms.

Dining & Food Quality
Breakfast is a highly discussed topic among guests, with feedback ranging from "excellent" and "great" to "awful" and "disappointing." Most guests appreciate the variety and quality of the breakfast buffet, noting options like hot selections, fresh salads, and a pianist playing. However, a significant number of reviews describe the breakfast as mediocre, with some items being cold, not fresh, or having a limited selection. Specific complaints include rotten fruits, watery eggs, and store-bought pastries. Similarly, Shabbat dinner and lunch receive mixed reviews; some guests found them tasty with many choices, while others described the food as unappetizing, cold, and not high quality, leading them to dine elsewhere. The dining room atmosphere can also be varied, with some finding it pleasant and others describing it as loud or unappealing. Positive mentions include the staff's willingness to accommodate vegetarian diets.

Location & Accessibility
The hotel boasts an excellent central location, situated in a quiet and pleasant neighborhood that is highly convenient for exploring the city. Guests consistently praise its walkability to major attractions, being a short distance from the Old City, Mamilla Mall, and various shopping and dining areas like Ben Yehuda Street and the Shuk. This makes it an ideal base for sightseeing. A significant advantage highlighted by many is the availability of free parking, including a parking garage, which is a rare and highly valued amenity in the city, though some guests noted that parking is subject to availability and can be limited. The hotel is also well-connected to public transportation, with several bus stops nearby, providing easy access to other parts of Jerusalem and the train station.

Staff & Service
The hotel consistently receives outstanding praise for its staff, who are described as exceptionally friendly, professional, and helpful. Guests frequently highlight their willingness to go above and beyond, making the stay comfortable and enjoyable. The front desk staff are commended for their responsiveness, quick check-in and check-out processes, and their ability to accommodate requests like early arrivals or late departures. Housekeeping is also noted for its excellence, maintaining high standards of cleanliness and even showing thoughtful attention to detail. In the dining areas, the staff are described as welcoming and attentive, particularly in accommodating specific dietary needs. Overall, the team's dedication to providing attentive service and their proficiency in English contribute significantly to a positive guest experience, making guests feel like kings and queens.

Additional Information
Guests should be aware that while the hotel is well-maintained, some reviews suggest it could benefit from a freshening up or renovation, with comments noting it appears "long in the tooth" and could use newer furniture or carpets to update its aesthetic. For those observing Shabbat, it's important to note that the elevator may not operate normally on Saturdays, which could impact movement within the hotel. The hotel also features a gift shop offering various products. Some guests found the hotel's approach to gathering feedback a bit excessive, mentioning numerous questionnaires and even unsolicited calls from the gift shop. Despite these minor points, the hotel is generally perceived as a boutique-style establishment, offering a unique and personalized experience.