Quality Hotel Lincoln Green

The hotel is highly regarded for its convenient location near major event venues and its ample parking, making it a practical choice for many travelers. Guests frequently highlight the cleanliness of the rooms and the friendly, helpful staff as consistent positives, contributing to a welcoming atmosphere. This makes it an excellent fit for event attendees and concert-goers who appreciate easy access to nearby venues, as well as families seeking spacious accommodations that cater to their needs. Business travelers also find it suitable due to its proximity to local facilities like the hospital. To enhance your stay, guests might consider requesting a room away from high-traffic areas to minimize potential noise, and it is advisable to clarify the bond policy upon check-in to avoid any unexpected deductions or delays in refunds.

Facilities & Amenities
The hotel offers a range of practical amenities designed to enhance guest convenience. Free Wi-Fi is available throughout the property, allowing guests to stay connected, though some have noted occasional slowness. An on-site laundry facility proves particularly useful for longer stays or for groups participating in events. Guests appreciate the key card access system for security and ease of entry. While an elevator is present, some guests have found it to be slow or unsettling. Rooms are generally equipped with a fridge and kettle, though many reviews mention a lack of basic cutlery, plates, or bowls, which can be inconvenient for those planning to eat in. Some rooms feature a private deck or verandah, offering a pleasant outdoor space.

Cleanliness & Room Comfort
Guests consistently praise the hotel's high standards of cleanliness, with many rooms described as spotless and well-maintained daily. The beds generally receive positive feedback for being comfortable, though some guests have found them to be too firm or noted issues with springs. Rooms are often highlighted for their spacious layout, making them suitable for families. However, noise levels can be a concern, with reports of sounds from neighboring rooms, plumbing, and even the fridge being audible. Bathrooms are typically spacious with good shower pressure, but some lack an extractor fan, leading to condensation, and a few guests reported issues like an odd smell, mold, or even a leaking roof. The absence of a toilet brush was also noted by some.

Dining & Food Quality
The hotel offers various dining options, with guest feedback being somewhat mixed. The breakfast service, often described as continental or a self-serve buffet, is appreciated by many for its convenience and variety, including a good coffee machine. However, some guests felt the breakfast lacked value for money or sufficient hot options. The adjacent on-site gastropub, "The Good Home," is frequently mentioned as a convenient spot for dinner, with some guests enjoying the food and atmosphere. Conversely, a few reviews indicate that the food quality at the pub can be average, and there have been reports of slow service or difficulty contacting them for room service. Overall, while convenient, the dining experience can vary.

Location & Accessibility
The hotel's central location is a significant advantage, particularly for guests attending events at the Trusts Arena, which is often within walking distance. It is also conveniently situated near Waitakere Hospital and offers easy access to the motorway. Guests appreciate being within walking distance or a short drive of numerous shops, supermarkets, cafes, and restaurants, providing ample dining and shopping choices. Parking is a major highlight, consistently described as ample, free, and easy to access, though it can become full during large events, sometimes requiring guests to park further from their rooms. While some find the hotel a bit far from the city center, its proximity to public transport, including a bus stop to the light rail station, helps with city access.

Staff & Service
The staff at the hotel consistently receive high praise for their friendliness, helpfulness, and professionalism. Many guests highlight the easy and quick check-in and check-out process, often facilitated by a 24-hour reception. The housekeeping team is frequently commended for maintaining clean rooms daily and providing fresh towels. Guests appreciate the staff's accommodating nature, including willingness to assist with early check-ins or provide umbrellas during rain. While the majority of feedback on service is positive, some guests have reported negative interactions, particularly concerning bond disputes and perceived unhelpful responses from certain reception staff when issues arose. Despite these isolated incidents, the overall sentiment points to a dedicated and attentive team.

Additional Information
A recurring theme in guest feedback revolves around the bond policy, which often requires a significant deposit upon check-in. Many guests express frustration that this policy is not clearly stated upfront during booking, leading to unexpected charges. There are numerous reports of difficulties with bond refunds, including delays and deductions for alleged noise complaints or minor room issues like curtain damage, often without clear communication or proof. Some guests also noted issues with the TVs not being "smart" or lacking accessible HDMI ports. While not widely mentioned, a few reviews pointed out the absence of a recycling bin in rooms and the lack of EV charging facilities on site. Guests should be aware of these potential issues to manage expectations.