Quattro Hotel & Conf. Centre, an Ascend Collection Hotel

The hotel is widely praised for its spacious suites, often featuring separate living areas and kitchenettes, which guests find to be a significant advantage. Its consistent cleanliness and the friendly, helpful staff are frequently highlighted as key factors contributing to a positive stay. The excellent breakfast and the quality of the on-site restaurant also receive considerable acclaim. This hotel is particularly well-suited for families seeking ample space and kid-friendly amenities, business travelers looking for comfortable and convenient accommodations, and road trippers needing a reliable and welcoming stopover. To enhance your experience, consider requesting a room away from potentially noisy areas like the laundry room or pool, and if you plan to utilize the kitchenette, it's advisable to bring your own plates and napkins.

Facilities & Amenities
Guests frequently commend the hotel's saltwater pool, noting it is clean, well-heated, and suitable for swimming laps, making it a hit with children. The dry sauna is also appreciated for relaxation, though a few guests reported it could be cleaner. A well-equipped fitness center is available, offering a good range of weights and equipment. Rooms are equipped with a fridge, microwave, and coffee maker, providing convenience, though some guests noted the kitchenette cupboards were empty of dishes. While free Wi-Fi is available, some guests found the elevators to be slow or located far from certain rooms, with some family suites requiring stair access. Ample parking is provided, including dedicated spots for motorcycles, though snow clearing in the lot has been an issue for some.

Cleanliness & Room Comfort
The hotel consistently receives high marks for its cleanliness, with many guests describing rooms as immaculate, spotless, and modern. However, a small number of reviews mentioned isolated issues such as sticky floors, dust in corners, or minor dirt on surfaces like shower curtains or bathroom pictures. Rooms are generally described as spacious and well-maintained, though some found the decor a bit dated or the furniture less than high-end. Comfortable beds and a good selection of pillows contribute to a restful sleep, despite a few guests finding mattresses too soft or high. While rooms are typically quiet, some experienced noise from noisy air conditioning units, exterior flapping, or sounds from connecting rooms or the laundry room. Many guests found the bathroom to be notably small, with the door sometimes hitting the toilet, and some reported issues with hard water.

Dining & Food Quality
The complimentary breakfast is a significant highlight for many guests, often described as ample, delicious, and among the best they've experienced. Options typically include scrambled eggs, sausages, potatoes, fresh fruit, yogurt, and excellent croissants and other pastries, along with coffee and juice. While most praise the quality, some found the eggs dry or rubbery, the sausages fatty, or the coffee burnt, and wished for more variety beyond the daily offerings. The on-site restaurant, Vinotecca, receives widespread acclaim for its excellent food quality, reasonable pricing, and vibrant atmosphere, with many considering its menu superior. An on-site pizza place also offers convenient in-room delivery, though its food quality received mixed reviews.

Location & Accessibility
The hotel boasts a highly convenient location, placing guests within easy reach of numerous shopping centers and restaurants. It is centrally located near the Trans-Canada highway, making it easily accessible for travelers, and is close to popular spots like Dairy Queen and Starbucks. Its proximity to the border and the Agawa Canyon train depot is particularly beneficial for those exploring the region. Ample parking is available on-site, including designated spots for motorcycles. While generally easy to access, some guests noted that certain room types, particularly family suites, are not served by elevators, requiring guests to use stairs. Navigating to rooms from the lobby can also involve a somewhat long walk for some guests.

Staff & Service
The hotel staff consistently receives high praise for being friendly, helpful, and accommodating, with many guests highlighting their professionalism and willingness to go above and beyond. The check-in and check-out processes are generally described as quick, smooth, and hassle-free. Housekeeping staff are noted for their attentiveness and efficiency in maintaining room cleanliness. Staff are often commended for their family-friendly approach, assisting with children's needs and making families feel welcome. While most interactions are positive, a few guests reported isolated instances of unhelpful or less friendly front desk staff, and some felt that certain issues, such as noisy rooms or facility problems, were not adequately addressed or compensated for.

Additional Information
Guests should be aware that a credit card is typically required for check-in, as debit cards may not suffice for the deposit. There have been significant concerns raised regarding the hotel's lost and found procedures, with some guests reporting that valuable forgotten items were not proactively returned or that retrieving them was challenging, leading to frustration. The hotel features a bowling alley in the back parking lot, offering an additional entertainment option. Some guests noted the presence of hard water for bathing and mentioned that drinking water is not provided in rooms. Additionally, a few reviews indicated that there was no direct way to contact reception from rooms, which could be inconvenient for guests needing assistance.