Quayside Hotel & Bar

This hotel is widely praised for its exceptional food quality and stylish, recently refurbished decor, creating a welcoming and comfortable atmosphere for guests. Its signature feature is undoubtedly its highly-regarded restaurant and bar, which consistently receive accolades for delicious meals and a vibrant ambiance. The hotel is particularly well-suited for food enthusiasts and leisure travelers seeking a relaxing stay with excellent dining options. Couples appreciate the comfortable bar and inviting atmosphere, while business travelers find it a convenient and pleasant base after a long day. Families also enjoy the popular Sunday carvery. To make the most of your visit, it is advisable to book a table in the restaurant in advance due to its popularity, and be aware that the bar and restaurant may have limited hours or be closed on Sunday evenings.

Facilities & Amenities
The hotel boasts a well-designed bar and eating area that are frequently described as modern, stylish, and inviting. Guests appreciate the comfortable sofas and seating areas within the bar, making it an ideal spot for relaxation and socializing. A significant advantage highlighted by many is the presence of a large car park to the side of the hotel, providing secure parking for vehicles, including motorcycles. While most guests find the on-site parking sufficient, some note it can be tight, with ample on-street parking available nearby. The hotel also offers free Wi-Fi, ensuring guests can stay connected throughout their stay. The overall decor throughout the common areas is consistently praised for being first-class and appearing recently refurbished.

Cleanliness & Room Comfort
Guests consistently commend the hotel's cleanliness, describing rooms and facilities as spotless and well-maintained. Most rooms are noted for their modern decor and comfortable furnishings, with many featuring spacious bathrooms equipped with excellent showers and ample hot water. Some larger rooms offer a huge bed and a separate bath, enhancing the sense of luxury. While many find the beds comfortable, a few guests have reported them to be a little uncomfortable or noisy. In-room amenities such as kettles, tea and coffee supplies, and fans are appreciated, though some note issues with lighting or the placement of power outlets. Noise levels can be a concern for some, with reports of sounds from other rooms, the kitchen, or outside, though many find their rooms quiet.

Dining & Food Quality
The hotel's dining experience is a major highlight, with guests frequently praising the exceptional food quality and varied menu. The evening meals are consistently described as delicious, well-presented, and offering excellent value, with specific dishes like salmon, chicken Alfredo, and burgers receiving high recommendations. The Sunday carvery is particularly popular, noted for its wide selection of meats and fresh, perfectly cooked vegetables. While the continental breakfast is generally well-regarded for its variety and freshness, some guests express disappointment that a cooked breakfast is often an additional charge or not available on certain days, especially Sundays. The restaurant and bar are often busy, indicating their popularity with both hotel guests and locals.

Location & Accessibility
The hotel's location is generally considered convenient, being an easy walk into the town center, typically within 10-15 minutes. This proximity allows guests to explore local attractions and historical sites. The hotel is situated near the river, offering pleasant views from some rooms. While the immediate surrounding area is described by some as a little off-putting or run down, the hotel itself is seen as a safe and welcoming haven. As mentioned, parking is available on-site, though spaces can be limited, with plenty of on-street parking as an alternative. The location is also noted as ideal for those visiting nearby nature reserves or for cycle touring.

Staff & Service
The staff at the hotel consistently receive high praise for their friendliness, helpfulness, and attentiveness. Guests frequently highlight the warm welcome and the staff's willingness to go above and beyond to ensure a pleasant stay. The check-in process is described as easy and efficient, with staff being very accommodating to requests, such as early check-ins or room changes. Many reviews commend the team for their polite and professional demeanor, contributing significantly to a positive guest experience. Even when issues arise, the staff are noted for their prompt and apologetic responses, demonstrating a strong commitment to customer service.

Additional Information
A recurring point of feedback is the hotel's Sunday closures for the bar and restaurant after breakfast, which some guests find unexpected and inconvenient, as it limits dining and socializing options on-site. Guests should be aware that while a continental breakfast is included, a cooked breakfast often incurs an additional charge. Some guests have noted specific room layout quirks, such as very small rooms, limited storage, or unusual bathroom configurations, including toilets located outside the room. There have also been isolated comments about noise from the kitchen or from other guests. The hotel offers a popular takeaway service and delivery service for its food, which is highly rated by locals.