Radisson Blu Hotel, Amman Galleria Mall

The hotel offers a highly convenient stay, with its signature feature being direct access to a large shopping mall, providing guests with immediate access to retail, dining, and entertainment options. Guests consistently highlight the exceptional staff and their warm, professional service as a standout aspect, making every interaction memorable. The hotel is praised for its modern, clean rooms and central location, which is ideal for sightseers looking to explore the city's attractions, shoppers enjoying the adjacent mall, and business travelers seeking convenience. Families appreciate the spacious room options and easy access to amenities, while couples find the overall experience comfortable and welcoming. To ensure a comfortable stay, guests might consider requesting a room that does not face the interior of the mall for more natural light and to avoid potential noise, and it's advisable to confirm air conditioning functionality upon arrival, especially during warmer periods.

Facilities & Amenities
The hotel offers a range of high-quality facilities designed to enhance guest comfort and convenience. Many guests appreciate the well-equipped spa and the availability of massage services, which are often described as excellent and relaxing. The fitness center is generally noted as clean and modern, though some guests found the equipment to be basic and limited, primarily offering dumbbells rather than a full range of machines. The hotel provides free Wi-Fi throughout, ensuring connectivity. Guests also benefit from free parking in the adjacent mall's underground levels, adding significant convenience for those traveling by car. The hotel features a bar area, though some guests noted an overpowering perfume scent in the lobby and bar areas. A minor point of inconvenience for some is the need to use two elevators to reach their rooms, which can make the layout feel somewhat maze-like.

Cleanliness & Room Comfort
Guests consistently praise the hotel's commitment to cleanliness, describing rooms as very clean, spotless, and well-maintained. The rooms are generally found to be spacious, modern, and equipped with new furniture, contributing to a comfortable stay. Most guests report comfortable beds and high-quality linens, ensuring a restful experience. However, some found the mattresses and pillows to be too firm. The bathrooms are noted for their neat and modern design, though isolated comments mentioned issues like oily water or missing hand soap and small toiletries. While many rooms are described as quiet, some guests experienced significant noise from street traffic, mall elevators, or even renovation work, impacting sleep quality. A recurring concern for some is the dim lighting in rooms and the fact that certain rooms, particularly premium ones, face the interior of the mall, lacking natural daylight and feeling dull. Additionally, some guests reported issues with the air conditioning system, which sometimes only provided heating, leading to uncomfortably warm rooms.

Dining & Food Quality
The hotel's breakfast consistently receives positive feedback, with many guests describing it as great, excellent, and amazing, offering a rich and varied buffet. The dining staff are frequently commended for their attentiveness and helpfulness, ensuring a pleasant start to the day. Guests appreciate the wide selection of food options, including fresh juices. However, feedback on food quality is mixed; while some found the meals tasty, others felt the breakfast variety could be improved or that the quality was inconsistent, with mentions of stale vegetables or coffee that was not always good or hot. Some guests noted that items like breads and pastries did not seem freshly baked. For other meals, some experienced long waiting times for restaurant food, even when the dining area was not busy, and a few reviews described the overall dinner and breakfast as poor, suggesting it was more akin to a three-star experience.

Location & Accessibility
The hotel boasts a prime location that is frequently highlighted as one of its strongest assets. Its direct connection to a large shopping mall provides unparalleled convenience for guests seeking retail, dining, and entertainment options right at their doorstep. The area surrounding the hotel is vibrant, with numerous shops, restaurants, and cafes within easy walking distance. Guests find the location excellent for accessibility, offering easy routes to downtown areas and major roads leading to popular tourist destinations like the Dead Sea and Petra, making it ideal for those traveling by car. While the hotel is not directly in the touristic center, it offers a comfortable base with good connectivity. Most guests appreciate the free parking available in the mall's underground levels. A minor point noted by some is the initial difficulty in finding the somewhat narrow hotel entrance due to GPS inaccuracies, and the presence of a security checkpoint at the entrance, which some found a bit excessive.

Staff & Service
The staff and service at the hotel receive overwhelming praise, consistently described as excellent, amazing, and exceptional. Guests frequently highlight the friendly, helpful, and professional demeanor of the team, from the reception to housekeeping and dining areas. Many reviews commend staff for going above and beyond to assist guests, including providing room upgrades, offering warm welcomes, and ensuring a smooth check-in process. The team is noted for their attentiveness, quick response to requests, and problem-solving abilities, even assisting with finding lost personal items. However, feedback is not entirely uniform; some guests reported instances of unexperienced staff, long waiting times for certain requests, or perceived inconsistencies in service, such as check-in not following arrival order. A few isolated negative experiences included issues with reservation handling, being asked to pay more for booked room types, or encountering uncooperative or rude management, and one guest noted a refusal to call a regular taxi.

Additional Information
Guests should be aware of a distinctive and often strong perfume scent prevalent in the hotel's lobby and hallways, which some found pleasant and calming, but others described as overwhelming and potentially problematic for those with allergies. A unique aspect of some accommodations is that premium rooms may face the interior of the adjacent mall, meaning they lack natural daylight and can be affected by elevator noise even at night. A significant point of contention for some guests was the air conditioning system, which during cooler months might operate only on heating, leading to uncomfortably warm rooms with no option for cooling. While many experiences are positive, a few guests encountered notable booking and refund issues, including reservations being unexpectedly cancelled, being given incorrect room types upon arrival, or the hotel refusing refunds for early departures. Additionally, one guest reported a negative experience with the laundry service, resulting in damaged clothing.