Radisson Blu Hotel, Liverpool

This hotel is highly regarded for its prime location, offering easy access to the city's main attractions and waterfront. Guests frequently highlight the spacious rooms and the generally friendly and helpful staff as key positive aspects of their stay. It is particularly well-suited for sightseers and business travelers due to its central position, and families appreciate the comfortable and ample room sizes. While many enjoy the hotel's offerings, some guests note that certain areas are in need of modernization. To enhance your experience, it is advisable to confirm the operational status of all facilities, especially the wellness areas, before your visit, and consider exploring local dining options for breakfast.

Facilities & Amenities
The hotel provides a range of facilities, though guest experiences are varied. Many guests appreciate the availability of Wi-Fi throughout the property. However, a recurring concern is the functionality of the lifts, with frequent reports of only one being operational, leading to considerable wait times. The fitness center is available, but the pool, spa, sauna, and hot tub facilities receive mixed to negative feedback; many guests expressed disappointment due to these areas being closed, in poor condition, or not meeting advertised expectations, often citing issues like peeling paint, rust, and cold water. Inside the rooms, a common complaint is the absence of fridges and a lack of conveniently placed USB sockets or sufficient power outlets. The air conditioning system also receives mixed reviews, with some finding it difficult to adjust or noisy.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is varied. Many guests report finding their rooms clean and comfortable, often praising the spacious rooms and the quality of the beds, with many highlighting the comfort of king-size beds. However, a significant number of reviews indicate that the rooms are dated and in need of refurbishment, with mentions of scuff marks on walls, worn furniture, stains on carpets, and instances of mould in bathrooms or around windows. While some appreciate the walk-in showers and overall bathroom size, others note issues like cracked tiles, continuous fan noise, or problems with hot water temperature. Noise levels are generally considered acceptable by most, though some guests experienced disturbances from thin walls or external sounds.

Dining & Food Quality
The hotel's breakfast service garners mixed reviews. Many guests describe it as delicious, with a good variety of both English and continental options, and appreciate the ability to order items like omelettes. However, a notable number of guests found the breakfast to be expensive, with some reporting that the hot food was often cold or that items were not replenished promptly, leading to limited choices, especially later in the morning. The restaurant primarily serves breakfast, and some guests were disappointed by the lack of evening dining options within the hotel, often resorting to the bar for food. While the bar food is generally considered good, some found the atmosphere soulless or the seating uncomfortable for dining.

Location & Accessibility
The hotel's central location is consistently praised as a major advantage. Guests find it to be within easy walking distance of many popular attractions, including the Albert Docks, Liverpool One shopping center, and various dining and entertainment venues. Its proximity to public transport links, such as Moorfields station, also makes it convenient for exploring the wider city. While the hotel does not offer on-site parking, several nearby car parks are available, though guests note that these can be expensive. The surrounding area is generally quiet, contributing to a peaceful stay, and the hotel's position near the waterfront offers pleasant views from many rooms.

Staff & Service
The hotel's staff consistently receives high praise for their friendliness, helpfulness, and accommodating nature. Guests frequently highlight the attentive service provided by reception, bar, and cleaning staff, noting their willingness to assist with requests and provide local information. The check-in and check-out processes are generally described as quick and effortless. Many appreciate the housekeeping team for their thoroughness and for providing requested amenities like extra water or coffee. While most interactions are positive, a few guests reported issues with service recovery for specific problems, but overall, the staff's dedication to guest satisfaction is a recurring theme in reviews.

Additional Information
A significant and recurring theme in guest feedback is the hotel's dated condition and its pressing need for refurbishment. Many areas, including rooms and public spaces, are described as tired, worn, or in need of a fresh coat of paint and new carpets. Another frequent point of concern is the operational state of the lifts, with guests often experiencing long waits due to only one being functional. On a more positive note, guests who are part of the rewards program often appreciate the benefits received, such as room upgrades and late check-outs. The hotel's unique internal design, featuring an atrium and mezzanine-style balconies, is also noted. Some guests also mention the absence of in-room fridges and the lack of smart TV features.