Radisson Collection Astorija Hotel, Vilnius

This hotel stands out for its beautifully renovated historic architecture and its prime location in the heart of the Old Town, making it a memorable destination. Guests consistently highlight the spacious rooms and comfortable beds as key elements of a pleasant stay. The excellent service provided by the staff and the great breakfast further enhance the guest experience. The hotel is ideally suited for sightseers eager to explore the city's main attractions on foot, couples seeking a romantic getaway, and business travelers who appreciate convenience and comfort. Families also find the large rooms and central setting beneficial for their visits. To ensure a tranquil stay, guests might consider requesting a room on a higher floor or one that does not face the street, as some areas can experience noise. Additionally, it's advisable to manage expectations regarding the size of the wellness facilities.

Facilities & Amenities
The hotel offers a range of facilities and amenities, though guest feedback on the spa and fitness center is mixed. Many guests appreciate the availability of a pool, jacuzzi, and sauna, with some noting the convenience of 24/7 access. However, several reviews describe the pool as quite small, sometimes feeling more like a large bathtub, and the jacuzzi as not adequately heated. The gym is often noted as basic, with some equipment being dated or out of order, and its proximity to the pool can lead to wet floors and a chlorine smell. Despite these points, guests value the complimentary water provided in rooms and the spa, and the presence of a heated bathroom floor in some accommodations. A rooftop terrace offers panoramic city views, though it may require reservations or be used for private events. Wi-Fi connectivity is generally reliable, though some guests experienced instability in certain rooms.

Cleanliness & Room Comfort
Guest reviews generally praise the cleanliness and comfort of the rooms, describing them as well-maintained and aesthetically pleasing. Most guests find the beds comfortable, often highlighting the quality linens and various pillow options that contribute to a restful sleep, though a few found the mattresses to be quite firm. Room sizes are often described as spacious or huge, providing ample comfort, although some guests felt their rooms were smaller than expected for a hotel of this caliber. A recurring theme is the issue of noise levels, particularly in rooms facing the street or located near busy areas, with some guests reporting poor sound insulation that allowed street sounds, cars, and even late-night revelers to be audible. In-room amenities like showers are frequently commended for their excellent pressure, and many rooms offer appealing city views or feature convenient blackout shades. Some isolated comments mentioned minor dust or issues with AC functionality.

Dining & Food Quality
The dining and food quality at the hotel, particularly the breakfast, receives widespread acclaim from guests. The breakfast buffet is consistently described as excellent, delicious, and varied, offering a wide selection of options including fresh juices and, for some, even sparkling wine. Many appreciate the availability of an a la carte menu for freshly prepared items, though some note that this option is not always proactively offered by staff. While the food itself is highly rated, some guests experienced the breakfast area becoming quite crowded, leading to waits for tables or delays in refilling buffet items. The hotel's restaurant and bar also receive positive mentions for their appealing atmosphere and the quality of their food and beverages, with guests enjoying meals and drinks on-site. Overall, the culinary offerings are a significant highlight of the stay, contributing positively to the guest experience.

Location & Accessibility
The hotel's central location is consistently highlighted as one of its strongest assets, placing guests directly in the heart of the Old Town. This prime position allows for easy walking access to numerous popular attractions, historical sites, shopping areas, and a wide array of restaurants and bars. Guests appreciate being able to explore the city's charm and vibrancy without needing transportation. The hotel is also conveniently situated for airport access, with quick and affordable rides available via ride-sharing services. Regarding parking, feedback is mixed; while some guests note the availability of valet parking, it is often described as expensive or limited. Many reviews mention the lack of dedicated hotel parking, requiring guests to rely on nearby public options which can be challenging to find or costly, making alternative transport methods often preferred for city exploration.

Staff & Service
The staff and service at the hotel receive overwhelmingly positive feedback, with guests frequently commending the team's friendliness, helpfulness, and professionalism. Many reviews highlight the attentive service provided by staff members across all departments, from the reception to the restaurant and housekeeping. The check-in process is generally described as smooth and efficient, contributing to a welcoming arrival experience. Guests particularly appreciate the concierge service, noting their exceptional knowledge, willingness to assist with requests, and valuable advice for exploring the city. While the majority of interactions are highly praised, a few isolated comments mentioned minor inconsistencies with housekeeping, such as not replacing certain amenities or occasional oversights. Overall, the dedication of the staff to providing excellent service is a recurring theme, significantly enhancing the overall guest satisfaction.

Additional Information
Guests frequently note that the hotel has undergone a recent renovation, which has significantly enhanced its aesthetic appeal and modern comfort while preserving its historic charm. The hotel operates a pet-friendly policy, though some guests found suitable outdoor areas for pets challenging to locate nearby. For frequent travelers, the rewards program benefits are often highlighted, with members appreciating perks such as room upgrades and late check-out options. While generally positive, some guests experienced issues with soundproofing, particularly in rooms facing busy streets, leading to noticeable noise from outside. The hotel's unique building structure, comprising old and new sections, can sometimes result in longer walks to certain rooms or a maze-like feel. Additionally, guests should be aware that laundry service can be exceptionally expensive, with some advising to seek external options.