Radisson Hotel Charlotte Airport

The hotel presents a unique and often confusing experience due to its shared facilities and entrances with other properties, a feature that frequently causes initial frustration for guests. While aiming to provide convenient airport access and a budget-friendly option, the stay is largely defined by significant concerns regarding cleanliness and maintenance. Many guests reported encountering pests, particularly cockroaches, and frequently found their rooms with stained linens or lacking basic upkeep. Issues with air conditioning and hot water were also commonly cited, leading to uncomfortable conditions. This accommodation might appeal to transit travelers or budget-conscious individuals seeking a brief layover, provided they are prepared for potential challenges. To enhance their experience, guests are strongly advised to thoroughly inspect their assigned room upon arrival and confirm all essential amenities are functional, as well as bringing their own toiletries.

Facilities & Amenities
The Wi-Fi connectivity was a frequent point of contention, with many guests reporting it to be unreliable or non-existent, despite being advertised. This significantly hindered their ability to stay connected. The hotel's elevators also posed a recurring problem, with multiple reports of them being out of service or malfunctioning, forcing guests to use stairs or navigate inconvenient routes, especially with luggage. The swimming pool, when mentioned, was often described as being green, dirty, or simply closed, disappointing those hoping to use it. While some rooms included a microwave and refrigerator, their functionality was inconsistent. Basic conveniences like ice machines were often reported as being unavailable on guest floors, requiring trips to the main lobby. The overall state of the facilities suggests a need for significant updates and consistent maintenance.

Cleanliness & Room Comfort
Rooms were frequently found to be in a state of disarray, with numerous reports of cockroaches being present, often in multiple areas of the room. Guests consistently noted issues with cleanliness, including stained sheets, dirty towels, and general lack of upkeep, which significantly impacted their comfort. Many reviews highlighted problems with the air conditioning not working, leading to uncomfortably hot rooms, while others experienced a complete lack of hot water for showers, sometimes for extended periods. The beds received mixed feedback, with some finding them comfortable, but many describing them as lumpy or uncomfortable. Additionally, rooms often had unpleasant odors, such as musty smells, smoke, or even pet urine, and showed signs of disrepair like peeling paint and holes in the walls, indicating a need for thorough renovation.

Dining & Food Quality
A significant point of dissatisfaction for many guests was the complete absence of breakfast service, despite some expectations or prior advertisements. Guests reported being informed upon arrival that there was no restaurant or kitchen on-site, and were often directed to external establishments for their meals. This lack of on-site dining options meant guests had no convenient access to food or beverages within the hotel, which was particularly inconvenient for those with early flights or limited time. The hotel did not offer any complimentary continental breakfast or even basic provisions like coffee in the lobby, forcing guests to seek all their food and drink needs elsewhere. This aspect was a major letdown for many who anticipated a more comprehensive stay.

Location & Accessibility
The hotel's location received highly mixed feedback, with many guests expressing significant concerns about the surrounding neighborhood, describing it as unsafe or 'ghetto.' There were frequent mentions of homeless people wandering near the property and the presence of a gentleman's club directly across the parking lot, which contributed to feelings of unease. While the hotel is situated close to the airport, making it convenient for transit, the shuttle service often experienced long wait times or required multiple calls. The entrance was frequently described as confusing, as the hotel shares facilities and branding with other properties, leading to difficulties in finding the correct check-in. Parking was available, but some guests found it marginal or inconvenient, and there were isolated reports of vehicle break-ins, adding to security concerns.

Staff & Service
Feedback regarding the staff and service was notably mixed. While some guests reported encountering friendly and courteous staff members who were helpful upon arrival, a significant number described their interactions as negative, citing unfriendly or rude behavior. A pervasive issue was the lack of consistent housekeeping, with many guests reporting that their rooms were not cleaned, and sheets or towels were not changed for several days, even after repeated requests. This often led to guests having to collect fresh linens and trash bags from the front desk themselves. The check-in process was frequently problematic, with long lines and staff struggling to manage arrivals, and key cards often malfunctioning, requiring multiple trips to the front desk to reactivate them. Overall, the level of service was often perceived as insufficient, failing to address basic guest needs.

Additional Information
Guests should be aware of several miscellaneous issues that impacted their stay. Some reported unexpected charges for incidentals appearing on their bank accounts days after checkout, requiring significant effort to resolve. The hotel often lacked basic conveniences such as bottled water available for purchase at the front desk, which was frustrating for thirsty travelers. A notable and unusual policy mentioned was a sign at check-in stating the hotel was not for people living within a mile of the property, which some found off-putting. Furthermore, several guests experienced significant inconvenience due to the hotel being overbooked, leading to cancelled reservations upon arrival or being assigned rooms that were already occupied, necessitating multiple room changes and causing considerable stress. The overall impression was of a property in need of substantial operational and structural improvements.