Radisson Hotel & Conference Centre Calgary Airport

This hotel is a popular choice for its spacious rooms and convenient proximity to the airport, making it an ideal fit for business travelers, families, and those with early flights or layovers. Guests frequently highlight the quality of the on-site dining, particularly the Indian cuisine, and the generally positive interactions with staff. However, feedback on room cleanliness and the functionality of certain amenities is mixed. To ensure a smooth experience, guests are advised to confirm the airport shuttle schedule, especially on holidays, and to thoroughly inspect their room upon arrival for any cleanliness concerns.

Facilities & Amenities
The hotel offers a range of facilities, including a pool, hot tub, sauna, and a waterslide, which are often appreciated by families. However, many guests report that the hot tub and sauna are frequently out of order or closed for maintenance, and the pool area can sometimes lack cleanliness. The fitness center is available, though some equipment like treadmills and ellipticals have been noted as out of service. While Wi-Fi is generally available, some guests experienced issues with elevators being dirty or one being out of service. Additionally, in-room microwaves are not standard and shared ones are sometimes broken.

Cleanliness & Room Comfort
Feedback on room cleanliness and comfort is notably mixed. Many guests describe rooms as clean, spotless, and well-maintained, praising the comfortable beds and spacious bathrooms, some even featuring heated floors. However, a significant number of reviews report issues such as stained sheets, dirty carpets, dust, crumbs, and sticky surfaces. Some rooms show signs of wear, including holes in towels, wallpaper peeling, and broken bathroom doors. While some rooms are noted as quiet, others experience considerable noise from the pool area, hallways, or parties, impacting sleep quality.

Dining & Food Quality
The hotel's dining options, particularly the restaurant and its Indian buffet, receive high praise for their delicious food and variety. Guests frequently commend dishes like butter chicken, steak sandwiches, and masala tea, often describing the quality as exceptional. The breakfast buffet is generally considered good and varied, though some guests found it to be cold or not included in their booking. While the bar and lounge offer good service and cocktails, room service has been inconsistent, with reports of slow delivery or unresponsiveness. Some guests also wished for more diverse menu options.

Location & Accessibility
The hotel's proximity to the airport is a major advantage, with many guests finding it conveniently located for early flights or layovers. A free shuttle service to and from the airport is available, though its hourly schedule and occasional unreliability, especially on holidays, can lead to long waits. Parking is generally available and easy to access, but some guests reported challenges during events or even vehicle issues. While the hotel is in an industrial area with limited nearby attractions, it offers access to the LRT train station for connections to downtown, providing some accessibility for exploring the city.

Staff & Service
The staff generally receives high praise for their friendliness, helpfulness, and professionalism, with many guests highlighting their attentive and accommodating nature. However, experiences with the check-in and check-out process are varied, with some guests reporting issues like unhelpful or dismissive front desk staff, long waits, or problems with booking discrepancies. Housekeeping service also receives mixed reviews; while some rooms are well-maintained, others report a lack of daily cleaning, unreplaced towels, or uncleaned sheets, requiring guests to request service. Event hosting services, however, are consistently commended for their excellent organization and support.

Additional Information
The hotel is a popular venue for events and banquets, with many guests commending the staff's ability to organize and execute successful gatherings, from weddings to corporate training sessions. However, guests have frequently reported issues with a lack of hot water in rooms, which can be a significant inconvenience. There are also recurring comments about the absence of in-room microwaves and kettles, requiring guests to seek these amenities elsewhere in the hotel. Some guests also experienced complications with third-party bookings, leading to unexpected charges or room assignment issues.