Radisson Hotel Philadelphia Northeast

This hotel is particularly noted for its impressive pool facilities, featuring both a large indoor heated pool and an outdoor pool, making it a popular choice for families and leisure travelers seeking relaxation and recreation. While many guests appreciate the hotel's efforts towards renovations, feedback on the current state of rooms and common areas is mixed, with some highlighting overall cleanliness and comfortable beds, while others note an outdated appearance and maintenance needs. The staff friendliness is a consistently praised aspect, contributing positively to the guest experience. The hotel serves as a convenient base for wedding guests attending local events and business travelers due to its accessible location. To ensure a smooth stay, guests are advised to confirm their reservation details directly with the hotel and be aware that ongoing renovations may affect certain areas, potentially leading to varied room conditions.

Facilities & Amenities
The hotel offers notable pool facilities, including a large, heated indoor pool and an outdoor pool, which are frequently highlighted as excellent for families and relaxation. However, some guests reported issues with pool availability due to maintenance or cloudy water, and the indoor pool area can be cold. A fitness center is available, though some found it damp or lacking in equipment like free weights. An arcade is present, enjoyed by children, but some reviews suggest it is small or not well-maintained. A common point of frustration is the absence of microwaves in individual rooms, with only a single, often dirty, shared microwave available in the vending area, leading to queues. Elevators can be slow, with reports of only one working at times. While refrigerators are in rooms, some were found to be broken. Guests also noted a scarcity of working outlets near beds and issues with ice machines on various floors.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is notably mixed. Many guests found their rooms to be clean and well-kept, appreciating the overall tidiness. However, a significant number of reviews describe rooms as dirty, with stained carpets, rust in bathtubs, and peeling wallpaper, indicating a need for more consistent upkeep. The beds generally receive positive comments for being comfortable, though some found them too firm or noted issues with small, uncomfortable pillows. Noise levels are a recurring concern, with guests frequently reporting being able to hear conversations from adjacent rooms and hallways, as well as noise from the pool area, which can disrupt sleep. While some rooms are described as spacious, others are considered small. Bathrooms are a frequent point of contention, with reports of rust, stains, poor drainage, and non-locking doors. Lighting in rooms is sometimes described as dim, and some air conditioning units were reported as difficult to control or ineffective.

Dining & Food Quality
The hotel features an on-site restaurant and bar that receive varied feedback. The bar area is generally praised for its pleasant atmosphere, good drinks, and friendly staff, making it a popular spot for guests to gather. The food quality at the bar and restaurant is often described as good, with some guests highlighting specific dishes like wings. However, the breakfast service is a significant point of contention. Most guests note that breakfast is not complimentary and is considered expensive for what is offered, often described as mediocre or subpar. Concerns were raised about the limited breakfast variety, particularly the lack of non-pork options, and issues with the quality of coffee. Some guests also experienced an overcrowded dining area during breakfast hours. While the restaurant aims to provide convenience, the overall dining experience, especially for breakfast, does not consistently meet guest expectations.

Location & Accessibility
The hotel's location is widely regarded as convenient and accessible, making it a suitable choice for various types of travelers. It is situated close to major highways, facilitating easy travel to and from the area. Guests frequently highlight its proximity to popular attractions such as Sesame Place and various wedding venues, making it an ideal base for families and event attendees. Additionally, the hotel is conveniently located near a variety of restaurants and stores, providing ample dining and shopping options within a short distance. The availability of free parking is a significant advantage, with guests appreciating the ample and well-lit parking facilities. While the location is generally praised, some reviews suggest that having a car is essential for fully exploring the surrounding area, indicating that public transit options might be limited.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, helpfulness, and professionalism. Guests frequently commend the front desk staff for their welcoming demeanor, patience, and positive energy, contributing to a sense of safety and comfort upon arrival. The bar staff is also noted for being attentive and providing excellent service. However, experiences with check-in and check-out processes are mixed; while some found them quick and easy, others reported issues with reservations not being found, key cards deactivating frequently, or system downtimes, leading to frustration. Housekeeping service also garners varied feedback, with many guests noting that rooms are only cleaned upon request or every few days, leading to overflowing trash and a need to actively seek fresh towels. Despite these operational inconsistencies, the staff's overall positive attitude is a recurring theme.

Additional Information
The hotel is currently undergoing renovations, with signs indicating updates are planned for 2024; however, many guests observe that the progress is slow or not yet visible, and the hotel's overall appearance remains dated. A deposit is required upon check-in, which some guests reported took an extended period to be refunded. The hotel's payment policies are specific, as it does not accept cash, tap-to-pay, or certain cash app cards for transactions. Guests should be aware that housekeeping services are not daily unless specifically requested, with rooms typically cleaned every three days. While the hotel aims to be family-friendly, some guests noted that the high volume of children can lead to increased noise levels in common areas. Additionally, the check-in time of 3:00 PM and check-out time of 12:00 PM are sometimes perceived as limiting, effectively requiring guests to pay for two days for a full day's stay.