Radisson Hotel Salt Lake City Airport

The hotel's signature feature is its convenient proximity to the airport, making it an ideal choice for travelers with early flights, late arrivals, or layovers. Guests frequently commend the friendly staff and the comfortable beds, which contribute to a restful stay despite the hotel's age. The hotel is particularly well-suited for transit passengers and business travelers needing quick access to the airport. To ensure a smooth experience, it is advisable to confirm shuttle availability in advance and be prepared for potential maintenance issues that may arise.

Facilities & Amenities
The hotel offers various facilities, including a fitness center and an on-site restaurant and bar. Some rooms are equipped with a fireplace, adding a unique touch. However, many guests noted that the hotel's facilities are dated and in need of significant refurbishment. There are reports of water leaks, exposed wiring, and issues with the elevator, which some described as "sketchy." The outdoor heated pool is sometimes closed, disappointing guests who planned to use it. While Wi-Fi is available, some reviews indicate it can be unreliable. Other amenities like ice machines and vending machines are present, but the overall impression is that the property shows considerable wear and tear.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is mixed. Many guests found their rooms to be clean and appreciated the comfortable beds. However, a significant number of reviews highlighted issues such as dirty windows, stained sheets, hair in the bathroom and on bedding, and general dustiness. Rooms are frequently described as worn and dated, with problems like peeling wallpaper, ripped lampshades, broken fixtures (e.g., toilet paper holders, showers), and non-functional appliances like microwaves. A pervasive issue is the inconsistent performance of the heating and cooling systems, leading to rooms being uncomfortably hot or cold, often accompanied by loud AC units. Noise from trains, highways, and other guests is also a common complaint, impacting sleep quality.

Dining & Food Quality
The hotel provides an on-site restaurant and bar for guest convenience. However, the feedback regarding dining and food quality is predominantly negative. The breakfast buffet is frequently criticized for its limited selection, often lacking hot items like eggs and sausage, and for its overall poor quality. Guests described the food as "horrible," "inedible," and "school cafeteria quality." Some found portions to be small for the cost, and there were complaints about misleading cocktail menus. While a few guests enjoyed specific items like the homemade basil tomato soup, the general consensus is that the on-site dining options are a significant area for improvement, with some guests opting to eat elsewhere.

Location & Accessibility
The hotel's location is highly valued for its close proximity to the airport, making it a practical choice for air travelers. An airport shuttle service is offered, though its reliability and frequency can be inconsistent, leading to extended wait times for some guests. While convenient for airport access, the immediate surrounding area is often described as not feeling safe or being run down, with limited options for nearby restaurants or shopping. The hotel benefits from being near a TRAX rail stop, providing public transportation access to downtown. Parking is available, including underground parking, but some guests were surprised by associated fees or experienced difficulties with garage access.

Staff & Service
The staff generally receives positive remarks for being friendly, helpful, and accommodating. Many guests specifically praised the front desk staff for their professionalism and willingness to assist with various requests, including room changes and shuttle arrangements. Housekeeping and shuttle drivers also received commendations for their service. However, there are recurring reports of rude or unhelpful staff interactions, particularly when guests encountered significant issues with their rooms or reservations. Some guests experienced slow check-in processes, and there were instances where staff were unable to resolve maintenance problems or provide clear information, leading to frustration.

Additional Information
Guests should be aware of the hotel's no cancellation policy, which can be inflexible even with advance notice. There have been reports of rooms being overbooked or reservations cancelled by the hotel without prior guest consent, causing considerable inconvenience. A deposit is required upon check-in, and some guests encountered issues with payment methods or the refund process. Maid service is not consistently provided daily unless specifically requested, and some guests noted a lack of towel replenishment. The airport shuttle service operates on a limited schedule, which may not align with all flight times. Some guests also mentioned a noticeable curry smell throughout the hotel.