Radisson Hotel St. Paul Downtown

The hotel offers a convenient and welcoming stay, particularly noted for its complimentary shuttle service to the Xcel Energy Center, making it an excellent choice for concert-goers and sports fans. Guests consistently highlight the exceptionally friendly and helpful staff as a major asset, contributing significantly to a positive experience. The hotel also features a popular indoor swimming pool and hot tub, providing relaxation for guests. With its comfortable accommodations and attentive service, it appeals to families seeking leisure and sightseers exploring local attractions like the Capitol. For business travelers, the quiet environment and proximity to key areas are beneficial. To ensure a smooth stay, guests are advised to confirm the functionality of the in-room climate control upon arrival and be aware of the daily parking fee.

Facilities & Amenities
Guests frequently praise the hotel's recreational offerings, particularly the swimming pool and hot tub, which are popular for relaxation and enjoyment, especially among families. While the pool area is generally well-maintained, some guests have noted occasional issues with high chlorine levels or the hot tub being temporarily out of service. For added convenience, the hotel provides a laundry room on each floor, a feature much appreciated by longer-stay guests. The lobby areas offer spacious and cozy seating options, including areas by a fireplace, creating inviting spaces for guests to relax or socialize. Although free Wi-Fi is available, some reviews indicate it can be spotty or slow at times. Additionally, ice machines are present on floors, though a few guests have mentioned noise from these units.

Cleanliness & Room Comfort
The hotel generally receives positive remarks for its room cleanliness, with many guests describing their accommodations as spotless and well-maintained, contributing to a pleasant stay. The beds are frequently praised for being comfortable and conducive to a restful night's sleep, though a few guests found them too soft or too firm. However, feedback on room comfort is mixed regarding climate control; a significant number of reviews highlight persistent issues with the air conditioning not functioning properly, leading to rooms being uncomfortably warm, especially when the hotel's system is set to heat for the season. While some rooms offer a mini fridge and coffee maker, guests occasionally report issues with noise levels from adjacent rooms, hallways, or nearby highways. The bathrooms are noted for being clean, but some are described as small with limited counter space, and a few reviews mention issues like loud exhaust fans or lack of hot water.

Dining & Food Quality
The complimentary breakfast consistently receives high praise from guests, often described as a significant highlight of their stay. The breakfast buffet offers a good variety of hot and cold options, including eggs, sausage, French toast, potatoes, cereals, pastries, and even almond milk, exceeding typical continental breakfast expectations. Many guests specifically commend the breakfast attendant for their exceptional friendliness, attentiveness, and dedication to ensuring a positive dining experience. While the restaurant and bar on-site are convenient, feedback is more varied. Some guests found the food quality good and the service attentive, particularly from the bartender. However, others reported long wait times, understaffing, or basic food offerings, with a few expressing disappointment with specific menu items or the overall atmosphere.

Location & Accessibility
The hotel's location is a major draw for many guests, offering convenient access to key attractions such as the Capitol building, the Cathedral, and the Xcel Energy Center, which is often within walking distance or easily accessible via the hotel's shuttle. It is also well-situated near a light rail station, providing affordable transportation to downtown areas and the airport. While the hotel is easily accessible from the interstate, some guests found the approach confusing due to one-way streets and a less-than-obvious entrance. Feedback on the immediate surrounding area is mixed; many appreciate the convenience, but some express concerns about the general ambiance, mentioning a perception of it being less vibrant or having visible signs of urban challenges. Parking is available on-site in a gated lot, which guests appreciate for security, though a daily fee is charged.

Staff & Service
The hotel staff consistently receives overwhelmingly positive feedback, with guests frequently describing them as exceptionally friendly, kind, and helpful. Many reviews highlight the staff's attentiveness and willingness to go above and beyond to accommodate requests, from check-in to shuttle services. The check-in process is generally reported as smooth and efficient, setting a welcoming tone for the stay. Shuttle drivers are particularly commended for their pleasant demeanor and reliable service to local event venues. However, feedback on housekeeping is mixed; while some guests praise daily room cleaning, others report inconsistent service, including rooms not being serviced for multiple days or staff attempting to enter rooms despite "Do Not Disturb" signs. Despite these isolated issues, the overall impression of the staff's dedication to guest satisfaction remains a strong positive.

Additional Information
Guests should be aware of several miscellaneous details that impact their stay. A recurring issue mentioned by some guests is the frequent deactivation of key cards, requiring multiple trips to the front desk for re-programming. Additionally, some rooms lack modern conveniences such as USB outlets for charging devices, and a few guests noted the absence of hair dryers or luggage racks. Housekeeping service is typically provided every third day, which some guests found less frequent than desired. A notable concern for several guests was the presence of a strong smell of marijuana in common areas like elevators and hallways, which detracted from their experience. The hotel is generally considered to be an older property that has undergone some upgrades, maintaining a clean and presentable appearance despite its age.