Radisson Hotel Trinidad

This hotel is widely celebrated for its exceptional staff and central location, making it a memorable choice for many visitors. Its signature feature lies in the consistently warm and accommodating service provided by the team, creating a welcoming atmosphere that feels like a home away from home. Guests frequently highlight the spacious rooms and delicious food as key aspects of their stay. The hotel is particularly well-suited for business travelers due to its convenient proximity to government offices and the city center, while families and couples appreciate the comfortable accommodations and overall friendly environment. It's also a popular choice for cricket fans and carnival goers given its accessibility to major events. To enhance your experience, consider requesting a renovated room, as some guests note a difference in room modernity, and leverage the staff's extensive local knowledge for dining and transport recommendations.

Facilities & Amenities
The hotel offers a range of facilities, though guest experiences can be mixed. The pool is a notable feature, described by many as nice and clean, with some enjoying its warmth, while others found it cold or in need of cleaning and refurbishment. A fitness center is available, though some guests found it to be on the smaller side. Wi-Fi is provided, generally working well in rooms, but some guests reported connectivity issues in common areas. In-room amenities include an in-room safe and a TV, though the latter's modernity and channel selection varied. The air conditioning is generally effective, but some rooms experienced issues with cooling or dirty filters. Many guests noted the absence of a microwave and hairdryer in rooms, which was an inconvenience for some.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is quite varied. Many guests consistently praise the room cleanliness, describing rooms as spotless, modern, and well-maintained, ensuring a refreshing stay. The spaciousness of the rooms is frequently highlighted, providing ample comfort. However, some guests reported issues with dirty carpets, mold, and a general musty smell, particularly in older rooms and hallways, which impacted their comfort. Bed comfort also received mixed reviews, with some finding the beds very comfortable and conducive to a good night's sleep, while others described them as hard or uncomfortable. Bathroom conditions varied, with some featuring fantastic walk-in showers, while others noted issues like grime, brown water, or missing fixtures. Noise levels were generally acceptable, though some rooms experienced disturbances from nearby fire station alarms or construction.

Dining & Food Quality
The hotel's dining options receive mixed but generally positive feedback. The breakfast is a popular highlight, with many guests praising its deliciousness, wide variety of options, including both local and international dishes, and the overall quality of the buffet. However, some guests found the breakfast to be overpriced and occasionally noted limited selections or issues with replenishment during busy periods. The 360 Restaurant is frequently mentioned for its amazing views and pleasant ambiance, often featuring live entertainment. Overall food quality in the hotel's restaurants is often described as good to excellent, with many enjoying their meals. The bar service is generally appreciated for its friendly staff and good drink selection, though some guests experienced slow service during peak times. Room service is available, with many finding it efficient, but some noted the absence of in-room menus.

Location & Accessibility
The hotel's central location is a significant advantage, consistently praised by guests for its convenience. It offers easy access to downtown Port of Spain, making it ideal for exploring local attractions, shopping, and dining options. Guests appreciate its proximity to transit options, including public transportation right outside and shuttle services to nearby venues. The hotel is also conveniently located near the ferry terminal and is a popular choice for those attending carnival events. Parking is available, with some guests finding the secured facility convenient, though others noted it could be a distance from the main building or had an unstructured system. While the hotel itself is considered safe, some guests expressed general concerns about the surrounding area, particularly at night.

Staff & Service
The staff and service at this hotel are overwhelmingly praised, standing out as a consistent highlight for guests. Reviewers frequently describe the team as exceptionally friendly, accommodating, helpful, and professional, going above and beyond to ensure a comfortable and welcoming stay. The check-in process is often noted as smooth and efficient, though a few guests experienced delays during peak times. Staff members are commended for their attentiveness, quick responses to requests, and willingness to assist with everything from local recommendations to in-room needs. Specific services like room upgrades for special occasions and the general helpfulness of housekeeping and front desk teams are frequently mentioned, contributing to a highly positive guest experience.

Additional Information
A recurring theme in guest feedback is the hotel's age and the perceived need for renovation in certain areas, particularly in some rooms and common spaces like carpets, which occasionally had a musty smell. Guests should be aware that the security deposit refund process can sometimes take longer than expected. While the hotel aims for a seamless experience, some guests reported payment issues, including discrepancies in charges or difficulties with credit card transactions. Additionally, some in-room amenities like a microwave or kettle are not standard, and guests may be charged for certain basic services like requesting extra cutlery. The hotel's preparedness for large events like carnival has also been a point of discussion, with some guests feeling the hotel could be better equipped to handle the influx of visitors.