Raffy Family & Bike Hotel

This hotel is highly regarded for its strong focus on family-friendly services and its appeal as a bike-friendly destination, making it a memorable choice for many guests. Its commitment to providing a comfortable stay is evident through its spacious rooms, excellent food, and consistently attentive staff. The hotel is particularly well-suited for families with young children due to its extensive kids' programs and amenities, while cyclists appreciate the dedicated facilities. Pet owners also find it welcoming, with policies that accommodate their companions. To enhance your experience, consider requesting a room away from the main road to minimize noise, and be aware that the immediate local beaches are pebbly, so exploring slightly further for sandy options might be preferred.

Facilities & Amenities
The hotel boasts a large swimming pool which is a significant draw for guests, though some note it can be quite deep throughout and may have limited surrounding space. A standout feature is the well-organized mini club and kids' entertainment program, which receives high praise for its engaging activities and dedicated staff, making it ideal for families. For cyclists, a specialized bike room equipped with technical materials, supplements, and fruit is available, greatly appreciated by riders. The hotel also offers free bicycles for guest use, though some have noted their condition could be improved. Pet amenities like bowls and biscuits are provided, highlighting the hotel's pet-friendly approach. While some rooms lack air conditioning, relying on fans, the availability of a 24-hour station with a microwave and sterilizer for baby needs is a thoughtful convenience.

Cleanliness & Room Comfort
Guests consistently commend the hotel's meticulous cleanliness, noting that both rooms and common areas are very well-maintained. The spacious rooms are frequently highlighted, offering ample space for guests and their belongings. However, feedback on room condition is mixed; while some rooms, particularly their bathrooms, have been recently renovated and are comfortable, many guests describe other rooms as dated, old, or in need of refurbishment, with some reporting issues like worn fixtures or rusty balconies. Noise levels are a notable concern for some, especially in rooms facing the main road, which can be quite loud. There are also occasional reports of noise from adjacent rooms and, uniquely, from loud frogs near the pool at night. Despite these issues, the comfortable beds are generally praised, and many rooms feature pleasant balconies and a minibar.

Dining & Food Quality
The hotel's food quality is consistently rated as excellent, with guests praising the varied and abundant menu options. The breakfast spread is noted for its wide selection of both sweet and savory items, with some guests appreciating the inclusion of vegan choices. The children's menus are well-received, and the hotel often hosts special events like BBQ dinners on the terrace with live music. While many guests commend the restaurant service for its attentiveness, professionalism, and speed, some have experienced slow or chaotic service, with long waiting times for meals. Feedback on dietary accommodations, particularly for celiac guests, is mixed; while the chef is often praised for efforts, some guests reported limited options or concerns about cross-contamination. A significant positive for pet owners is the hotel's pet-friendly dining policy, allowing pets in the restaurant.

Location & Accessibility
The hotel boasts an excellent location due to its close proximity to the sea, with beaches just a few minutes' walk away. While it is slightly removed from the bustling town center, it remains easily accessible via a pleasant 10-15 minute walk. The hotel's position on the main road (Aurelia) is a double-edged sword, offering convenience but also contributing to potential noise in some rooms. Parking is available on-site, with some guests noting that certain booking packages include a dedicated space. Regarding the beaches, guests should be aware that the immediately conventional options are often pebbly or gravelly and become deep quickly, which may not suit all preferences, particularly families with very young children.

Staff & Service
The friendly staff at the hotel consistently receives high praise for their exceptional helpfulness and attentive service. Guests frequently highlight the professionalism and kindness of the entire team, from the reception to the dining room and the lifeguard at the pool. The animation staff for children is particularly commended for their engaging and sweet approach, making a significant positive impact on family stays. While the vast majority of feedback is overwhelmingly positive, a few isolated comments mention instances of less attentive service or perceived unhelpfulness from specific individuals. Overall, the staff's dedication to guest satisfaction is a recurring theme, contributing significantly to a positive experience.

Additional Information
The hotel's comprehensive pet policy is a notable feature, allowing pets in both rooms and the restaurant and providing amenities like bowls and biscuits, making it a truly welcoming environment for animal lovers. Beyond standard offerings, the hotel occasionally provides unique activities such as morning yoga sessions in the garden, promoting relaxation and well-being. Guests can also look forward to special dinner events, including barbecue nights on the terrace with live music, which are highly appreciated. While the pool depth is generally consistent at 1.60-1.70 meters, some guests with very young children note it might not be ideal for non-swimmers. A few guests have reported minor issues with the booking process, such as difficulty reaching the hotel for inquiries.