Ramada Hotel & Conference Center by Wyndham Lewiston

The hotel's most striking characteristic is its widely reported status as a property that has faced repeated condemnation or closure by city authorities, a fact that has significantly impacted many guests' experiences, with some arriving to find the hotel unexpectedly shut down. This situation often leads to a general impression of a dilapidated and unmaintained facility, frequently accompanied by unpleasant odors throughout the premises. Despite these widespread concerns, a few guests have expressed a long-standing affection for the hotel, appreciating its historical value and finding it to be a roomy and convenient option, particularly for those seeking budget-friendly accommodations or long-term stays. However, for typical leisure travelers or business visitors expecting standard hotel amenities and service, the property's current state may fall short of expectations. Prospective guests are strongly advised to confirm the hotel's operational status prior to arrival and to manage their expectations regarding the overall condition and available services.

Facilities & Amenities
The pool and hot tub facilities were consistently reported as non-operational or in a state of disrepair, with many guests noting them to be closed, dirty, or having murky water. Similarly, the sauna and fitness center were frequently unavailable for use, despite being advertised. The absence of an elevator was a recurring point of concern for guests, particularly those with luggage or mobility challenges, as it limited accessibility to upper floors. While some guests found the parking adequate and easy to find, others described it as poorly maintained with trash present. Additionally, vending machines and ice machines were often reported as non-functional, impacting guest convenience. Some guests noted the presence of a ballroom or conference center as a functional aspect of the property.

Cleanliness & Room Comfort
Rooms were frequently described as having significant cleanliness issues, with many guests noting the presence of stains on bedding and carpets, as well as dirt and hair in various areas. Bathrooms were often reported as moldy, dirty, or in disrepair, with issues such as broken fixtures, slow drains, and non-functional showers or toilets. Many rooms exhibited signs of general disrepair, including peeling paint, holes in walls, sagging ceilings, and outdated furnishings. While some guests found the beds comfortable and the linens clean, others reported unpleasant odors in their rooms, ranging from musty to smoky. Noise levels from other guests or external sources were also a concern for some, impacting their rest.

Dining & Food Quality
The hotel's restaurant and bar facilities were consistently reported as closed or non-operational for an extended period, leading to disappointment for guests expecting on-site dining options. The breakfast offering, often described as a "continental breakfast," received overwhelmingly negative feedback. Most guests found the selection to be extremely limited, typically consisting of only bread, bagels, or muffins, with a notable absence of fruit, eggs, or other substantial food options. Many reviewers mentioned a lack of coffee or juice, and some noted restrictive policies, such as being allowed only one item per person. The overall quality and variety of the breakfast were widely considered to be very poor.

Location & Accessibility
The hotel's location was generally considered convenient by guests, often highlighted for its easy access to the highway and its proximity to the local town. This made it a practical choice for travelers needing quick transit or access to nearby attractions and amenities. However, the immediate surroundings, including the parking areas, were sometimes described as poorly maintained or having a less appealing atmosphere. The lack of an elevator significantly impacted accessibility for guests with mobility challenges or heavy luggage, making movement within the property difficult. Despite some concerns about the immediate neighborhood, the hotel's position offered a practical base for exploring the wider area.

Staff & Service
Feedback regarding staff helpfulness and customer service was mixed, though a significant number of guests reported negative experiences. Many described staff as rude, unresponsive, or having communication difficulties, particularly concerning issues like reservations not being honored or requests for refunds. Some guests experienced long waits at the front desk or found staff to be unhelpful in resolving room problems. Housekeeping was frequently reported as inconsistent or entirely absent, with guests often needing to request basic amenities like towels or toilet paper. Conversely, a few guests praised certain staff members for being friendly, polite, and responsive to their needs, contributing positively to their stay.

Additional Information
A critical and frequently mentioned aspect of the hotel is its condemned status by city authorities, with multiple reviews indicating that the property has been closed or deemed unfit for occupancy at various times, yet continued to accept reservations. This has led to significant frustration and inconvenience for guests. Furthermore, many reviewers noted that the hotel appeared to be used for long-term residency or to house individuals experiencing homelessness, which contributed to a different atmosphere than expected from a typical hotel. A notable complaint policy requiring guests to report issues within 20 minutes of check-in was also highlighted, often perceived as an attempt to avoid addressing problems or issuing refunds. Many guests expressed profound disappointment with the brand association, feeling that the hotel did not meet the standards implied by its affiliation.