Renaissance Raleigh North Hills Hotel

This hotel offers a memorable stay, primarily due to its prime location within a vibrant, walkable mixed-use district, making it ideal for sightseers, business travelers, and event attendees. Guests consistently highlight the attentive staff, the overall cleanliness, and the highly praised valet service. The hotel’s spacious rooms and convenient access to numerous dining and shopping options also contribute to a comfortable experience for couples and families exploring the area. To ensure a restful night, consider requesting a room away from the highway to minimize potential noise, and definitely take advantage of the efficient valet service for seamless arrivals and departures.

Facilities & Amenities
Guests appreciate the convenience of having a fitness center located next door, which is accessible for hotel guests. While there is no swimming pool on-site, the availability of a well-equipped gym is a positive for many. Rooms are generally equipped with coffee machines, and guests also find ice machines and vending machines on various floors to be convenient. Most guests found the elevators efficient, though some experienced issues with specific elevators, particularly those connecting to the parking garage. While some guests noted the availability of free Wi-Fi, others were disappointed by its absence, suggesting potential inconsistency or a policy change.

Cleanliness & Room Comfort
The rooms are generally described as clean and well-maintained, though a few guests reported isolated instances of missed spots or items left from previous occupants. Most guests found the beds comfortable, ensuring a restful sleep, while others described them as hard or even lopsided. Rooms are noted for being spacious and featuring good showers, though some experienced issues with shower jets or fixtures. Noise levels were a significant concern for some, with frequent mentions of road noise from the nearby highway, especially in rooms facing the back, and hallway noise from slamming doors or conversations. Some guests also reported issues with the air conditioning not cooling sufficiently or heating not working, and a few noted that the decor felt bizarre or dated.

Dining & Food Quality
Feedback on breakfast is mixed; some guests found it to be good or wonderful with a decent variety of options, including made-to-order items, while others described it as lacking or basic with slow service. The on-site restaurant and bar areas are available for guests. The bar is generally well-regarded, with guests praising the attentive bartenders and the quality of the drinks and bar food. The main restaurant's food quality was generally positive, though some found its decor to be unusual. Room service is also available for convenience.

Location & Accessibility
The hotel boasts a prime location in the North Hills area, offering exceptional walkable access to a wide array of upscale restaurants, diverse shops (including a large retail store), and various entertainment options like a movie theater. This central position makes it highly convenient for guests to explore the district without needing a car. The hotel is also strategically situated for easy access to both downtown and the airport. Valet parking is consistently praised for its efficiency and professionalism, providing a seamless experience for guests. Additionally, self-parking is available and often free in an underground garage, though some guests noted temporary issues with elevator access from the garage during periods of renovation.

Staff & Service
The staff consistently receives high praise, described as overwhelmingly friendly, professional, helpful, attentive, and accommodating. Guests frequently highlight the quick check-in process, though some experienced longer waits or issues with room availability due to overbooking. The valet service stands out as exceptionally efficient and courteous, with guests commending the team's speed and welcoming demeanor. Housekeeping is generally effective, ensuring rooms are clean, although some guests noted late service or occasional missed replenishment of items. The front desk staff are particularly noted for their problem-solving abilities and their welcoming approach, contributing significantly to a positive guest experience.

Additional Information
Guests should be aware that the hotel has undergone lobby renovation, which some found caused inconvenience and was not always clearly communicated prior to arrival. Several guests reported issues with booking and billing, including instances of overbooking leading to room changes, incorrect room charges, or unexpected deposits being held on credit cards. Some rooms feature a unique design element, such as a television behind the bathroom mirror, which guests found surprising. The hotel maintains a pet-friendly policy, accommodating guests traveling with animals. There were also some recurring concerns regarding the responsiveness of the hotel's sales team for event bookings, with some guests reporting difficulties in receiving timely quotes or follow-ups.