Renaissance Toledo Downtown Hotel is a business-traveller-oriented property situated in the downtown area of Toledo along the Maumee River that features a fitness centre, a restaurant, excellent event venues, and a bar and lounge. Non-smoking guest rooms feature a flat-screen television, pay movies, premium bedding, coffee and tea facilities, complimentary newspapers, air conditioning and complimentary toiletries. Services and amenities offered at the hotel include complimentary Wi-Fi, valet parking, free shuttle service, 24-hour front desk, a front desk safe, room service and luggage storage. Brim House serves a full breakfast each morning and also features American cuisine at dinner. On the roof-top guests will find The Heights which serves wood-fired pizza and small bites. Renaissance Toledo Downtown Hotel is located close to Toledo Museum of Art and Glass, Imagination Station, Toledo Zoo, Valentine Theater, Seagate Convention Center and Huntington Center.
WiFi in lobby
Free WiFi
Pool
Spa
Parking
Pets
A/C
Restaurant
Hotel bar
Gym
The Rooms at Best Western Grand Plaza Hotel Downtown Toledo are very clean and include all the amenities needed for a comfortable and enjoyable stay. The decor is tasteful and modern, the beds are comfortable and the views are amazing. .
Guests reported that from the time they arrived to the time they left, they received nothing but fast, friendly and helpful service. Staff provide a quick and informative check-in, they help carry luggage to rooms, they engage in conversations with guests and make them feel like part of a family, they have no problem providing extra services like providing directions and suggestions on things to do in the area and they go out of their way to rectify issues immediately. .
The breakfast served at this hotel is excellent with lots of high-quality items that are served at the perfect temperature and are delicious. Also reported was very quick and friendly service. .
The rooms at Best Western Grand Plaza Hotel Downtown Toledo are quite uncomfortable due to a lack of natural light, hard beds and malfunctioning air conditioning. Guests also reported broken light fixtures, a shortage of towels, dirty windows and floors, broken furnishings, stained carpet and a lack of electrical outlets.
Guests reported that it takes a long time to get checked-in upon arrival and the staff isn't very friendly nor welcoming. This level of service continues throughout an entire stay with staff who are not knowledgeable about the area and cannot provide information about things to see and do, staff who aren't responsive to requests, overworked staff who are disorganized and staff who don't apologize when things go wrong. .
The breakfast served at this hotel is very limited with very little to choose from. What is available is of poor-quality and the service is slow. .
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