Hollywood Casino St. Louis

The hotel's most notable feature is its unparalleled convenience for concert-goers, offering direct access and a dedicated shuttle service to the adjacent amphitheater. This makes it an ideal destination for entertainment seekers and gamblers looking for a lively experience. Guests frequently highlight the friendly staff and the overall comfort of the accommodations, though experiences can vary. The property serves as a central hub for those attending events, providing a seamless transition from entertainment to relaxation. It is particularly well-suited for couples on a date night or groups of friends seeking a fun-filled getaway. To enhance your stay, it is advisable to book well in advance for concert dates, as demand is high, and be prepared for limited late-night dining options.

Facilities & Amenities
The hotel offers a significant casino area, which is a major draw for many guests, featuring a wide array of slots and gaming tables. While the casino provides ample entertainment, some guests noted a lack of free drinks while gambling. The property also includes vending machines, though several reviews indicated they were frequently out of order or limited in selection, and there is a recurring complaint about the absence of microwaves in rooms. Guests should also be aware that there is no swimming pool on site. Additionally, some guests mentioned the inconvenience of having to navigate multiple elevators from the parking garage to reach their rooms, and the lack of a bell desk or valet service means guests often transport their own luggage.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is notably mixed. While many found their rooms to be clean and comfortable, a significant number reported issues ranging from dusty surfaces and dirty floors to more severe concerns like blood spots on bedding and soiled towels upon arrival. Some rooms were described as spacious, and many appreciated the comfortable beds, though others found mattresses to be flat, hard, or broken. Noise levels from neighboring rooms, elevators, or plumbing were a concern for some. Bathroom conditions also varied, with reports of dirty bathrooms, plumbing issues (like running toilets or slow drains), and a lack of shower amenities. Some guests also noted issues with air conditioning not cooling effectively or being noisy, and non-functional TVs or phones.

Dining & Food Quality
The hotel provides a variety of restaurants and snack shops, with specific mentions of a Smokehouse BBQ, a 99 Hops bar, and an Asian restaurant. While some guests praised the quality of food and service at certain establishments, such as the Italian restaurant or the Asian eatery, others found the food to be mediocre or overpriced. A predominant and frequent complaint is the severe lack of late-night food options, with most dining establishments closing by 10 PM or midnight, leaving guests returning from concerts with limited choices beyond vending machines. Many guests also expressed disappointment that the hotel does not offer a free continental breakfast or any substantial breakfast options, with some finding the available coffee bar food to be unappetizing.

Location & Accessibility
The hotel's central location is highly praised, particularly its direct proximity to the amphitheater, making it an exceptionally convenient choice for concert-goers. A major highlight is the well-organized shuttle service to and from the concert venue, which many guests found to be efficient and worth the cost, eliminating traffic and parking hassles. While parking is available, some guests noted long walks from overflow areas or the inconvenience of the multi-level garage. The hotel's setting also provides easy access to the adjacent casino and entertainment options. However, guests should be aware that the hotel is a considerable distance from downtown St. Louis, requiring a drive for city attractions.

Staff & Service
Most guests consistently praise the friendly staff and their helpful demeanor, particularly at the front desk and within the casino and bar areas. Many highlighted the quick check-in process and the staff's willingness to assist with various requests. However, some guests reported less positive experiences, citing instances of unhelpful service regarding room issues, such as cleanliness or maintenance problems, or during emergency situations. While maintenance staff generally received positive remarks for their responsiveness to in-room issues, housekeeping service was inconsistent, with some guests reporting that their rooms were not cleaned during their stay or that basic amenities like towels and toilet paper were not replenished.

Additional Information
Guests should be aware of a resort fee or destination fee that is applied, which some found to be confusing or felt was not adequately explained, with instances of guests being charged twice. A recurring concern is the presence of cigarette smoke in non-smoking rooms and hallways, which significantly impacted the comfort of some guests. The hotel itself is described by some as appearing aged or in need of renovation, with reports of peeling paint and outdated decor. There were also isolated but notable incidents of guests getting stuck in elevators and issues with phone lines in rooms not working, making it difficult to contact the front desk for assistance.