Resort Hyatt Zilara Riviera Maya (Playa del Carmen, Mexico)

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Resort Hyatt Zilara Riviera Maya (Playa del Carmen, Mexico)

About Hyatt Zilara Riviera Maya

Located in Cancun, Mexico, Hotel Secrets Capri Riviera Cancun is a five-star beachfront resort with a spa and a rooftop terrace and located on a private beach. The resort features 290 smoke-free guestrooms with balconies. The rooms are equipped with climate control, private bathrooms with separate bathtub and shower, 37-inch plasma TVs with pay movies and premium TV channels, DVD players, iPod docking stations, coffee/tea makers, and free Wi-Fi. In-room massage services are available upon request. Hotel Secrets Capri Riviera Cancun guests can take a plunge in the large outdoor pool, workout in the gym,  play a game of lawn tennis, or go for a massage session at the on-site full-service spa. The hotel also features a business center, a meeting room and a computer station. There are plenty of beach sun loungers and pool sun loungers to go around. The hotel features a variety of fine restaurants namely Oceana, Himitsu, Seaside Grill, Riviera and Portofino. The hotel also features several bars including the Cactus Club Taco & Ceviche Bar that serves signature cocktails. El Camaleon Golf Club is located 2.8 km from the hotel while Tres Rios Ecopark is 4.1 km away.

Top amenities

  • WiFi in lobby

  • Free WiFi

  • Pool

  • Spa

  • Parking

  • Pets

  • A/C

  • Restaurant

  • Hotel bar

  • Gym

Location

Carretera Federal 387, km. 299, 77710, Playa del Carmen, Mexico

Rating overview

8.7
trivago Rating Index based on 1708  reviews from:
  • Location
    Excellent  8.9 / 10
  • Rooms
    Excellent  8.8 / 10
  • Service
    Excellent  9.2 / 10

Positive Reviews

positive:

Excellent Food.

The six restaurants serve amazing Mexican, American, European, and Mediterranean cuisine with their own highly customized styles and menus.

positive:

Plenty of activities.

There is no shortage of things to do when staying at the Secrets Capri Riviera Cancun. You can play a game of golf, pool, billiards, take a stroll down the beach, enjoy exciting Mexican and American cocktails on the rooftop terrace or at the on-site bars, or visit the sauna and spa.

positive:

Exceptional customer service and amenities.

The hotel provides unmatched customer service with true Mexican hospitality. Staff members are so warm, friendly and easygoing. The amenities in the rooms and public spaces are all state-of-the-art.

Negative Reviews

negative:

Seaweed on the beach.

The hotel sits right on a beautiful private beach. But the otherwise exotic-looking beach is marred by tufts of seaweed and although the hotel staff does pull it up, it seems to have trouble keeping up with its fast growth.

negative:

Can get hot.

Several guests have reported that the rooms still remain hot even with the AC units working full time. Probably has something to do with a less-than-perfect cooling system.

negative:

Freezing pool.

The hotel apparently sees no need to heat the pool water ostensibly because it's really hot in Mexico. But several guests have reported the water is too cold for their liking.

All amenities

Wellness / Spa
  1. Beauty salon
  2. Massage
  3. Hydrotherapy
Property amenities
  1. Café
  2. Entrance Hall/lobby
  3. Express check-in
  4. Gym
Room amenities
  1. Balcony (upon inquiry)
  2. Openable windows
  3. Television
  4. Electric kettle
Sports facilities
  1. Bike rental
  2. Fitness
  3. Yoga
Food and beverage
  1. All inclusive (upon inquiry)
Accessibility
  1. Accessible hotel
  2. Accessible bathroom

Arrival / Departure

  1. Check in: 15:00
  2. Check out: 12:00

Contact

Carretera Federal 387, km. 299 , 77710 , Playa del Carmen , Mexico
Telephone: +52(866)467 3273 | Fax: +52(984)873 4881 | 

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