Resort Iberostar Quetzal, Playa del Carmen, Mexico -

Resort Iberostar Quetzal (Playa del Carmen, Mexico)

Resort Iberostar Quetzal (Playa del Carmen, Mexico)

About Iberostar Quetzal

Set on its own white-sand beach, Iberostar Quetzal is an all-inclusive, family-friendly resort with a full-service spa and four lagoon-style pools winding through the lush jungle foliage of the grounds. All 350 guestrooms feature furnished private balcony or yard area, marble floors and bright tropics-inspired décor. They come with free Wi-Fi, flat-screen satellite TV, minibar, coffeemaker and lap-top sized safe. This resort offers unlimited free use of non-motorized watersports equipment. Other leisure amenities include beach volleyball and tennis courts, a supervised children’s pool and adult’s only pool with swim-up bar. All-inclusive dining includes three restaurants, four bars and an ice-cream stand. La Marimba is the resort’s poolside steakhouse and at La Gondola serves Italian cuisine. Cozumel offers an international buffet. From Iberostar Quetzal, Playacar Golf Club is 0.7 miles, Playa del Carmen Maritime Terminal is 1.7 miles, Xplor Theme Park is 2 miles and Pier Navega is 2.4 miles away.

Top amenities

  • WiFi in lobby

  • Free WiFi

  • Pool

  • Spa

  • Parking

  • Pets

  • A/C

  • Restaurant

  • Hotel bar

  • Gym


AvenueXaman-Ha. Lote hotelero Nro 2, 77710, Playa del Carmen, Mexico

Rating overview

  • Location
    Excellent  9.2 / 10
  • Rooms
    Excellent  8.6 / 10
  • Service
    Excellent  9.0 / 10

Positive Reviews


Fabulous Flora & Fauna

Considerately constructed on acres of lush landscape, the hotel grounds themselves are a sight to behold. Nature lovers are enamored with the abundant animals, including monkeys, iguanas, tortoises and agouti, while peacocks and other tropical birds, as well as vibrant flowers, add splashes of colour.


Breathtaking Beach

Visitors love being able to step out onto a truly world-class beach. Soft white sands stretch for miles in either direction, lapped at gently by warm, azure-blue waters, while the seaweed that occasionally appears is quickly dispersed by hard-working staff. Chairs, huts and umbrellas are in plentiful supply.


Activities Abound

While reviewers acknowledge all personnel for their part in making stays memorable, the entertainment team are singled out for the highest praise. Working tirelessly day and night to provide activities and put on shows, their infectious enthusiasm ensures people of all ages are always having an amazing time.

Negative Reviews


In Need of Attention

Very occasionally, an unhappy guest suggests some rooms would benefit from a little TLC. While housekeeping standards are never questioned, worn furnishings, old bathroom fixtures and simple things like a lack of working power points can make guestrooms feel dated and diminish the experience for some.


Mosquito Madness

While they are to be expected in this part of the world, some reviewers think the hotel could do more to limit the damage done by mosquitos, chiefly by housekeepers making sure doors to guestrooms are kept closed when cleaning. Citronella and other reasonably-priced preventatives are available onsite.

All amenities

Wellness / Spa
  1. Steam room
  2. Sauna
Hotel facilities
  1. Entrance Hall/lobby
  2. Parking
  3. Terrace
  4. Hotel bar
For children
  1. Childcare
  2. Playground
  3. Kids' club
  4. Organised activities for kids
Room facilities
  1. Openable windows
  2. Television
  3. Electric kettle
  4. Air conditioning
Sports facilities
  1. Volleyball
  2. Golf course
  3. Fitness
  4. Sailing
Food and beverage
  1. All inclusive (upon inquiry)

Arrival / Departure

  1. Check in: 15:00
  2. Check out: 11:00


AvenueXaman-Ha. Lote hotelero Nro 2 , 77710 , Playa del Carmen , Mexico
Telephone: +52(984)8772000 | Fax: +52(984)8730424 | 

Cleanliness policies

  • New safety protocols
  • Safe distance
  • Doctor on site

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