Positive Reviews
positive:
Beachfront Location
Krystal Cancún boast a perfect, beachfront location, just a short distance away from plenty of shopping, dining, and nightlife. Cancún city center can be reached within 20 minutes by car, where guests can explore Mercado 28 public market and Parque de las Palapas. In addition, there are plenty of activities nearby the hotel, including snorkeling and sailing.
positive:
Poolside Paradise
Guests loved the oceanfront pool area and the beach. There are always plenty of free loungers and umbrellas available by both, and a bar area as well.
positive:
Amazing Accommodations
Overall, guests were very impressed with the beautiful rooms with modern décor. Accommodations appear new and recently renovated. Guests described them as spacious, clean and comfortable. Most rooms feature gorgeous views of the Caribbean Sea or the lagoon. Furthermore, most guests also raved about the rainfall showerhead.
Negative Reviews
negative:
So-So Soundproofing
Though most guests didn't have a complaint, some did mention that the rooms could use better sound proofing. Noise from nearby nightclubs, as well as your neighbors, can be a nuisance. If you're a light sleeper, you may want to request a quiet room, and bring a pair of earplugs as a precaution.
negative:
Boring Breakfast
Most guests were disappointed with the breakfast offerings, saying that it was repetitive and offered a poor selection to choose from. In addition, guests also weren't impressed with the onsite restaurants, describing them as mediocre.
negative:
Review Your Receipt
Make sure to double-check your bill before you check out. Several guests reported billing errors on their receipt. Fortunately, if you spot one, the staff will be happy to correct it immediately.