Lizard Creek Lodge

The hotel offers a memorable mountain retreat, distinguished by its exceptional ski-in/ski-out access directly at the base of the Elk chair lift, making it an ideal choice for skiers and snowboarders seeking ultimate convenience. Guests consistently describe the atmosphere as quiet, beautiful, and serene, providing a perfect setting for relaxation and rejuvenation. The accommodations are frequently praised for being spacious and comfortable, often featuring well-equipped kitchens that enhance the stay for longer visits. This makes the hotel particularly well-suited for families looking for ample space and self-catering options, as well as couples desiring a cozy and picturesque getaway. Outdoor enthusiasts, including hikers and bikers, also find the location highly appealing due to direct access to trails. To maximize your experience, it is advisable to inquire about the operational status of all amenities upon arrival, especially during off-peak seasons, and to check for any available lift ticket deals.

Facilities & Amenities
Guests widely appreciate the range of facilities available, which significantly enhance their stay. The hot tubs and outdoor heated pool are frequently highlighted as excellent for relaxation after a day of activities, often boasting stunning mountain views. However, a recurring concern is that the hot tub jets are sometimes not working, and the pool may be closed or too cold, leading to disappointment for some. The gym is noted as well-equipped, providing a convenient option for fitness. Many units feature full kitchens, which guests find incredibly useful for preparing meals, offering a home-like convenience. The availability of underground parking is consistently praised for its security and ease of access. The unique ice bar provides a fun and memorable experience for many, though some found its hours or offerings limited. Additionally, ski lockers and a ski valet service are highly valued for their convenience in managing equipment.

Cleanliness & Room Comfort
The hotel generally receives high marks for cleanliness and room comfort, with many guests describing their accommodations as spotless and well-maintained. The beds are consistently lauded as very comfortable, ensuring a restful night's sleep. Rooms are often noted for their spaciousness, providing ample room for families or groups to spread out, and many offer beautiful mountain views. However, a common theme in reviews is that while clean, the decor and furnishings in some units appear dated or outdated, suggesting a need for renovation. Some guests reported minor issues such as a lingering odor, dirty bathroom jets in the tubs, or a lack of a shower in the main ensuite bathroom. Noise levels can occasionally be a concern, with reports of road noise or clicking sounds from internal systems, though overall, the rooms are considered quiet.

Dining & Food Quality
The on-site restaurant, Cirque, is a significant highlight for many guests, consistently receiving praise for its delicious food and excellent service. The menu is often described as top-notch, with specific dishes like duck breast and bison ribs earning high recommendations. The bar staff are also commended for their friendliness and for crafting great cocktails, contributing to a pleasant après-ski or evening atmosphere. While the restaurant offers a fantastic dining experience, some guests noted that it can be expensive, and its operating hours, particularly during off-peak seasons, may be limited or closed, which can be disappointing. Most guests appreciate having a convenient dining option on-site, though some wished for more varied or casual menu choices, especially for breakfast, which is not always available at the restaurant.

Location & Accessibility
The hotel's location is consistently cited as its strongest asset, offering unparalleled ski-in/ski-out access directly to the Elk chair lift, making it incredibly convenient for winter sports enthusiasts. Guests appreciate being right on the ski hill, allowing for easy access to slopes and trails for both skiing and summer activities like hiking and biking. While situated outside the immediate town center, it is only a short drive to Fernie town, providing access to additional dining and shopping options. The availability of secure underground parking is a major convenience, ensuring vehicles are protected and easily accessible. Some guests found the initial approach to the hotel a little difficult to locate off the main highway, but once there, the proximity to mountain activities and the ease of access to the lifts are highly valued.

Staff & Service
The staff at the hotel consistently receive glowing reviews for their friendliness, helpfulness, and attentiveness, significantly contributing to a positive guest experience. Many guests highlighted their willingness to go above and beyond, providing excellent service from check-in to check-out. The team is frequently praised for being courteous, respectful, and cheerful, making guests feel genuinely welcome and valued. Specific mentions include quick and efficient check-in processes, accommodating requests, and providing useful recommendations for local activities and dining. While the vast majority of feedback is overwhelmingly positive, a few guests noted isolated instances of staff being less informed or a bit brusque, particularly during busy periods or when addressing specific issues like unexpected fees. Overall, the commitment to providing exceptional service is a defining characteristic.

Additional Information
Guests should be aware of potential additional fees, such as a resort fee, which some found were not clearly communicated at booking or check-in. While the hotel strives to provide a full range of amenities, some reviews indicate that hot tub jets may not always be functional, and the pool can occasionally be closed for maintenance, so it is advisable to confirm their status. The hotel is generally pet-friendly, though finding suitable outdoor areas nearby can be a consideration. Many units are equipped with full kitchens and even in-suite washer and dryers, offering significant convenience for longer stays. A notable safety concern raised by some guests is the absence of screens on windows, particularly in rooms with sliding windows, which could pose a risk, especially for families with young children. Guests are also encouraged to inquire about lift ticket deals directly, as information may not always be proactively provided.