Merumatta Senggigi Lombok

This hotel offers a memorable beachfront experience, distinguished by its direct beach access and a Sunset Bar that provides magical sunset views. Guests consistently highlight the beautiful, well-kept gardens, spacious rooms, friendly staff, and a good breakfast as key features. It is an ideal destination for families seeking a relaxing staycation, couples on a romantic getaway, solo travelers looking for tranquility, and surfers drawn to its prime location. To enhance your stay, be aware of potential external noise from local mosques, which some guests found disruptive, and it is advisable to check room conditions upon arrival to ensure comfort.

Facilities & Amenities
The hotel provides excellent beach access, allowing guests to enjoy the sea directly from the property. It features two swimming pools, including a large main pool and another with a unique lazy river tucked away, offering ample space for relaxation and fun. Guests can also engage in various water sports activities directly from the resort. The well-kept grounds and lush gardens are consistently praised for their beauty and calming atmosphere, significantly contributing to the resort's tranquil ambiance. While a spa is available, some guests had mixed experiences with the service quality. The Wi-Fi generally works well across the property, ensuring guests can stay connected. However, some noted the absence of a gym as a drawback, and a few rooms had limited electrical sockets, though staff were quick to provide extension leads upon request.

Cleanliness & Room Comfort
Most guests found the rooms clean and the beds comfortable, ensuring a restful stay. Rooms are generally described as spacious, though some are average-sized, often featuring a charming wooden-style design. However, some guests reported issues such as mold on ceilings, stains in bathrooms, and malfunctioning air conditioning that would turn off frequently. A few guests found the lighting in their rooms too dim for evening work. While some villas offer a unique outdoor shower, a significant concern for a few guests was the presence of geckos and lizards inside their rooms, which caused considerable distress. The hotel's location also means some rooms are exposed to external noise, particularly from local mosques, which can be disruptive at various hours.

Dining & Food Quality
The breakfast buffet receives mixed but generally positive reviews, with many praising its wide variety and delicious food options, including custom vegetarian dishes. However, some guests felt the selection was standard or lacked variation over multiple days, and a few noted issues with uncovered food and flies. The hotel features a pleasant beach-facing restaurant and a popular Sunset Bar, which is highly regarded for its ambiance and happy hour cocktails. While the Sunset Bar offers pizza, the quality of pizza from the Italian restaurant received strong negative feedback. A BBQ option by the beach is also available. Some guests suggested the wine list could be improved, particularly regarding wine by the glass. Overall, while the food is generally good, many guests found the prices for food and drinks within the hotel to be quite expensive compared to local eateries.

Location & Accessibility
The hotel boasts an excellent location, offering direct beach access and placing guests conveniently near the main road with numerous eateries, a bank, and nightlife options. It is also close to local street food vendors, making it easy to explore dining choices outside the resort. While the direct beach access is a major draw, guests should be aware that it is a public beach, which means it can attract pushy sellers and may sometimes have rubbish. The surrounding Senggigi area is described by some long-time visitors as having changed significantly, becoming more run-down and noisy, particularly due to loud mosque calls, which can impact the overall tranquility of the location. Despite these external factors, the hotel itself remains a well-regarded haven.

Staff & Service
The staff consistently receives high praise for being exceptionally friendly, helpful, and professional, with many guests highlighting their attentive service and willingness to go above and beyond. They are noted for remembering guest names and making stays very pleasant. Examples of excellent service include quick room changes to address noise concerns, efficient luggage storage, and an excellent airport transfer service where drivers act as tour guides. Staff also accommodated requests like custom breakfast for vegetarians and even arranged a birthday cake with a song for a guest. However, feedback on the check-in process was mixed; some found it slow and unfriendly, while others experienced smooth and efficient service. A few isolated negative comments mentioned unhelpful reception staff and poor spa service.

Additional Information
The resort is noted for its distinctive Indonesian architectural value and sprawling, well-maintained landscape, offering a unique aesthetic. While described as an old resort, staff make considerable efforts to upkeep it, though some areas show signs of age. A recurring concern is the beach cleanliness directly in front of the hotel, with guests reporting rubbish like bottles and paper cups, making it less appealing for sitting or swimming. It's important to note that the beach is public, leading to the presence of vendors. Guests should also be prepared for significant external noise from local mosques, which is a widespread issue in the Senggigi area and can be quite loud at various times. The hotel offers convenient luggage storage for guests.