One&Only Cape Town

The hotel offers a truly memorable experience, largely defined by its stunning views of Table Mountain and its unparalleled proximity to the V&A Waterfront. This makes it an ideal choice for sightseers and luxury travelers seeking convenience and scenic beauty. The exceptional service provided by the staff, the spacious and comfortable accommodations, and the outstanding breakfast consistently receive high praise. For families, the hotel provides excellent amenities and attentive service, while couples can enjoy a romantic and luxurious escape. To enhance your stay, guests recommend requesting a room with a Table Mountain view and utilizing the knowledgeable concierge team for planning local excursions and activities.

Facilities & Amenities
The hotel features an extraordinary pool area, often described as beautiful and heated, located on a serene island with comfortable sunbeds. However, some guests noted issues with overcrowding due to non-guest access and the presence of Egyptian geese in the pool area. The spa is highly regarded as world-class, offering a dedicated heated pool, sauna, steam room, and a well-stocked snack bar with healthy and indulgent options. The fitness center/gym is exceptionally well-equipped, spacious, and provides complimentary drinks. The kids club is praised for its engaging program and excellent staff, though a few parents mentioned late start times and the use of screen time. Wi-Fi connectivity is generally reliable throughout the property.

Cleanliness & Room Comfort
Guest rooms are consistently described as spacious, modern, beautifully decorated, and immaculate, providing a luxurious and comfortable retreat. The comfortable beds and high-quality linens ensure a restful night's sleep. In-room amenities are extensive and thoughtfully provided, including complimentary daily gifts, luxurious toiletries, coffee/tea facilities, and well-stocked minibars. Many rooms offer breathtaking Table Mountain views, enhancing the overall experience. While generally quiet, some guests reported occasional noise from neighbors or seagulls, particularly in island rooms. Isolated concerns were raised regarding initial cleanliness, such as hair in the bath, and some uncleaned balconies.

Dining & Food Quality
The breakfast experience is overwhelmingly praised as exceptional, offering a vast selection of high-quality local and international dishes, including fresh seafood, gluten-free options, and delicious pastries. Guests highlight the Rooi restaurant for its excellent food, sophisticated design, and attentive service, while Nobu also receives commendation for its quality. The bar provides stunning views and expertly crafted cocktails, though a few guests experienced slow service. The afternoon tea is a popular and delightful experience, noted for its delicious pastries, savories, and unlimited beverages, with staff often adding special touches. However, a small number of guests found the afternoon tea food bland or encountered service issues.

Location & Accessibility
The hotel boasts an unbeatable central location directly adjacent to the V&A Waterfront, providing easy and safe walking distance access to a multitude of shops, diverse restaurants, and popular attractions such as the Time Out Market and ferry terminals. Its strategic position also affords iconic Table Mountain views from various points within the property, creating a picturesque backdrop for guests. The hotel is conveniently situated for exploring the city, with readily available public transport options like Uber for seamless travel to further destinations. Guests appreciate the sense of security and vibrancy of the surrounding area.

Staff & Service
The staff are consistently lauded as the hotel's greatest asset, described as exceptionally friendly, helpful, attentive, and professional. Many guests highlight the personalized service, with staff often remembering names and going above and beyond to ensure a pleasant stay. The check-in process is generally seamless, and the concierge team receives high praise for their extensive knowledge and efficient assistance with excursions and transportation. While most experiences are overwhelmingly positive, some guests reported isolated issues with slow room service, occasional oversights from housekeeping regarding amenity replenishment, and rare instances of impersonal front desk interactions.

Additional Information
A notable concern for some guests involves significant deposit issues and instances of double charging on credit cards, which required prolonged efforts to resolve. There were also reports of a major privacy breach where personal information of other guests was displayed on in-room televisions. The hotel's policy of allowing non-guests to use the pool via guest passes sometimes led to overcrowding and issues with Egyptian geese in the pool area. Some guests commented on the hotel's facade appearing tired and a perceived lack of modern technology in rooms, contributing to a feeling that the experience did not always align with the premium price point. Complimentary chauffeur service is available for local transport.