The Broadmoor

The hotel is renowned for its historic grandeur and breathtaking natural setting, featuring stunning mountain vistas and a serene lake. Guests consistently describe it as a meticulously maintained property offering an unparalleled experience, often calling it a "bucket list" destination. It is an ideal choice for couples seeking a luxurious and romantic escape, families looking for a wide array of activities, and business travelers attending conferences due to its well-equipped meeting spaces. The hotel also appeals to sightseers and those who appreciate historic elegance. To enhance your stay, guests recommend booking well in advance, especially for popular times, and being aware of the various fees that are added to the bill. For a truly memorable experience, consider exploring the extensive grounds and taking advantage of the shuttle services to nearby attractions.

Facilities & Amenities
The resort offers an impressive array of facilities designed for relaxation and recreation. The spa is frequently praised as spotless and beautifully appointed, featuring dry saunas, steam saunas, and a cozy fireplace room. Guests can enjoy multiple pools, including a large indoor pool and a stunning outdoor infinity pool with water slides, though some note the outdoor pool is seasonal and the main hot tub can be small. The fitness center is well-equipped, comparable to a health club. For entertainment, there's a popular bowling alley, which often requires reservations. The expansive grounds feature a beautiful lake where guests can enjoy paddle boats. Two championship golf courses are available, highly rated by enthusiasts. The hotel also provides excellent meeting rooms for business events and a kids club for younger guests, though its availability can be seasonal. Guests can also explore various shops, galleries, and a quiet library. Some guests have noted issues with outdated HVAC systems in rooms, making temperature control challenging.

Cleanliness & Room Comfort
Guests consistently commend the hotel's exquisite rooms for their cleanliness and comfort. Many describe them as spacious and well-appointed, often featuring a separate living area. The comfortable beds and luxurious linens are frequently highlighted, ensuring a restful night's sleep. Large bathrooms are a common positive, with some boasting soaking tubs and heated floors. Many rooms offer stunning mountain views or serene lake views, enhancing the overall experience. Guests appreciate thoughtful touches like turn-down service with chocolates and artwork, as well as in-room coffee makers and complimentary water bottles. While most reviews praise the quietness, some guests have noted occasional noise levels from neighboring rooms or hallways. A recurring concern for some is the outdated HVAC system, which can make maintaining a consistent room temperature difficult.

Dining & Food Quality
The hotel offers a diverse selection of restaurants and bars, with most guests finding the food quality to be excellent. The Sunday brunch is particularly lauded as exceptional, featuring a wide variety of gourmet options. Many guests praise specific venues like the Golden Bee for its atmosphere and the Ristorante Del Lago for its delicious Italian cuisine. Other popular choices include The Grille and La Taverne, known for their unique menus. For quick bites and coffee, Cafe Julie's and Natural Epicurean are frequently mentioned, offering fresh pastries, smoothies, and lunch bowls. However, some guests have expressed mixed feedback, describing certain meals as mediocre or overpriced, and noting that some venues can be understaffed, leading to slow service. Room service is available, though some reviews highlight its high cost and additional fees, as well as occasional long wait times.

Location & Accessibility
The hotel boasts an exceptional location, nestled in the foothills with breathtaking mountain views and a picturesque lake at its center. Its historic property is renowned for its meticulously maintained and expansive grounds, offering a serene environment for strolls and relaxation. While situated a few miles from downtown Colorado Springs, guests appreciate its convenient proximity to local attractions like Seven Falls and Garden of the Gods, with shuttle services often provided. The sheer size of the property means guests should be prepared for considerable walking, though internal shuttles are available. Regarding accessibility for vehicles, valet parking is offered and frequently used, though it can be expensive and wait times can be long during peak periods. Self-parking is also an option, but it also incurs a daily fee.

Staff & Service
The hotel is consistently praised for its exceptional service and the friendly staff who go above and beyond to ensure a memorable stay. Guests frequently highlight the attentive and professionalism of every team member encountered, from arrival to departure. The quick check-in process is often noted, and the bell staff are commended for their efficiency in handling luggage and providing room orientations. The valet service is also highly regarded for its promptness and courtesy. Housekeeping receives particular acclaim for its meticulous attention to detail, often organizing personal belongings and maintaining spotless rooms. The concierge team is described as helpful and knowledgeable, assisting with various requests. Shuttle drivers are also frequently mentioned for their friendliness and helpfulness. While most feedback is overwhelmingly positive, some guests have noted that newer staff members may lack the experience of long-term employees, and a few have expressed concerns about service charges impacting staff motivation.

Additional Information
Guests should be aware of various resort fees and automatic service charges applied to dining and other services, which some find to be a significant added cost. The hotel maintains a pet-friendly policy, welcoming furry companions with amenities like dog beds and bowls, though some guests note challenges in finding suitable outdoor areas nearby. The property is steeped in historic charm, with its rich past evident throughout the architecture and an impressive art collection adorning its walls. During holidays, the hotel is known for its elaborate and beautiful holiday decorations, including a grand gingerbread creation. Beyond standard amenities, unique activities like falconry classes and excursions to the Pikes Peak Cog Railway are available. A complimentary Seven Falls shuttle is also provided, though admission to the falls is separate. The hotel is a popular venue for conferences, which can sometimes lead to crowded common areas and limited availability for certain facilities.