RG Village Crete, hotel & Spa resort

This hotel, built into the mountainside, offers a peaceful and relaxing escape with stunning views of the sea and surrounding landscape, making it an ideal choice for couples and travelers seeking tranquility. Its signature feature is its serene atmosphere and multiple pools nestled within the natural terrain. Guests consistently highlight the beautiful scenery and the generally attentive staff. However, the hotel's hilly terrain with numerous steps and slopes means it is not well-suited for guests with mobility issues. To enhance your stay, be prepared for the resort's secluded nature, and consider renting a car if you plan to explore beyond the immediate vicinity.

Facilities & Amenities
Most guests appreciate the numerous pools, including a serene adults-only infinity pool offering breathtaking views, and lively family pools with a dedicated kids' pool and play area. While the spa offers rejuvenating treatments, some guests noted that certain facilities like the steam room or jacuzzi were not always operational, and access to the indoor pool often incurred an additional charge. The hotel provides reliable Wi-Fi throughout the property, ensuring guests stay connected. There is also a convenient on-site shop for essentials. However, the gym facilities are described as basic and limited. Many reviews highlight the minimal entertainment options, making the hotel more suitable for those seeking quiet relaxation rather than a lively atmosphere.

Cleanliness & Room Comfort
Guest feedback on cleanliness is generally positive, with many rooms described as spotless and well-maintained upon arrival. Rooms are often noted for being spacious, though some found them basic or smaller than expected. The comfortable beds contribute to a restful stay. While most rooms feature functional air conditioning, a few guests reported issues such as dripping units or mould. Many rooms offer pleasant views from their balconies. A recurring concern for some guests is a persistent sewage smell in bathrooms, and occasional issues with consistent hot water. The housekeeping service operates on a request basis, requiring guests to book cleaning online in advance, which some found inconvenient. Guests are also advised about the hotel's policy regarding toilet paper disposal in bins rather than flushing.

Dining & Food Quality
The breakfast buffet is generally praised for its wide selection, including fresh options. Most guests found the food variety to be good, with a decent selection of dishes that changed daily, often featuring authentic Greek cuisine. However, some reviews indicate that the food can be repetitive, particularly for lunch, and frequently served lukewarm or cold. There is a dedicated snack bar offering options like pizza and pasta throughout the day. The all-inclusive drinks package includes soft drinks, beer, and wine, which are generally well-received. However, cocktails are often described as pre-mixed and weak, and spirits are only available from the evening, with a strict "one drink per person" rule at the bar, which many guests found frustrating and inconvenient.

Location & Accessibility
The hotel is situated in a remote location, offering peace and quiet away from the hustle and bustle, but also meaning there is little within walking distance. While this provides a tranquil setting, it necessitates reliance on transport for exploring. A shuttle service is available for trips to the nearby town of Rethymno, though this incurs a fee and requires advance booking. The hotel also provides a complimentary shuttle service to its private beach, which some guests found pleasant despite it being pebbly and requiring payment for sunbeds. The resort's design on hilly terrain involves numerous steps and slopes, making it challenging for guests with mobility issues or those traveling with prams, despite the availability of a buggy service.

Staff & Service
Feedback on the staff is mixed, but many guests consistently praise the friendly staff for their helpful and attentive demeanor, contributing positively to their stay. Many appreciate the warm greetings and willingness to assist with requests. The check-in process is generally described as smooth and efficient. However, some guests reported encountering indifferent or rude reception staff, particularly regarding issues or late check-out requests. While bar staff often receive commendation for their service, the unique booking system for housekeeping service and the "one drink per person" policy at the bar sometimes led to frustration among guests, despite the staff's efforts.

Additional Information
Guests should be aware of certain policies, including a nightly destination fee and a refundable pool towel deposit. The all-inclusive package has specific limitations, such as restricted hours for spirits and additional charges for coffee outside meal times, which some guests felt were not clearly communicated. The resort is home to several cats that roam the grounds, often described as friendly and well-cared for, adding a unique charm. Reviews also suggest that seasonality can impact the experience, with some facilities and entertainment options being reduced or closed towards the end of the season, which is important for guests planning their visit.