Rhein Hotel St. Martin

This hotel offers a memorable stay primarily due to its prime riverside location, providing stunning views and easy access to the city's vibrant heart. It is an ideal choice for sightseers and couples looking to explore the city on foot, with many attractions, restaurants, and bars just steps away. Families can also find suitable accommodations, with some larger suites available. Guests frequently highlight the hotel's modern aesthetic and the general comfort of the rooms. To enhance your experience, consider requesting a room with a river view for breathtaking vistas, and be prepared for potential city noise, especially on weekends, though windows generally offer good sound insulation.

Facilities & Amenities
The hotel provides a range of modern facilities to enhance guest comfort. Rooms are generally well-equipped with air-conditioning, free Wi-Fi, and convenient in-room amenities such as a coffee maker or kettle. Many guests appreciate the complimentary mini-bar items, including water bottles and soft drinks. Some suites also feature a sound system for entertainment. While the hotel does not have extensive common areas, its modern decor and functional design are frequently praised. However, some guests note that lift access can be confusing, as it may not reach all floors directly, sometimes requiring guests to navigate stairs, which can be challenging, especially with luggage.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is mixed. Many guests find their rooms to be clean, modern, and cozy, with comfortable beds ensuring a good night's sleep. However, a significant number of reviews report issues such as dirty carpets, stains on bedding, and general lack of thorough cleaning, including dust webs and unreplenished toiletries. A recurring and concerning issue is the presence of a strong sewage smell or moldy smell in some rooms and hallways, which greatly impacts the guest experience. While some rooms offer spacious bathrooms and good hot water pressure, others are described as very small, with awkward layouts and shower leaks. Noise levels from outside bars and street activity can also be a concern, particularly for rooms not facing the river, though windows generally provide decent sound insulation when closed.

Dining & Food Quality
Feedback regarding dining and food quality is varied. Most guests note that the hotel does not offer a full breakfast service on-site, often directing guests to a partner hotel nearby for a more extensive buffet. However, the hotel typically provides a complimentary light morning offering of coffee and pastries, sometimes with fruit, which many guests find convenient for a quick start to the day. Some guests express disappointment with the limited selection and freshness of these complimentary items, with coffee machines occasionally running out of milk or pastries being stale. The hotel has a restaurant located directly below, and guests often receive a discount voucher for it, though some report issues with the discount being honored by the restaurant staff.

Location & Accessibility
The hotel boasts an excellent central location, situated directly on the Rhine River and within the charming Old Town. This prime spot allows guests to easily walk to major attractions such as the Cathedral, the Central Station, and numerous shopping areas, restaurants, and bars. The proximity to public transport makes exploring the wider city convenient. However, accessibility to the hotel can be challenging for those arriving by car or with heavy luggage, as the hotel is located on a pedestrian-only street with cobblestones, requiring guests to walk a short distance from where vehicles can drop off. While parking is available nearby, it is not on-site and can be expensive, though the hotel often offers a discount.

Staff & Service
The staff at the hotel generally receive high praise for their friendliness and helpfulness. Guests frequently commend the quick check-in process and the staff's willingness to provide recommendations and assist with various inquiries, often demonstrating excellent communication skills in English. Many reviews highlight the staff's accommodating nature and professionalism in handling requests. However, some guests report negative experiences, including unhelpful or dismissive responses to complaints, particularly concerning room issues like persistent smells or lack of hot water. There are also isolated reports of staff entering rooms without knocking and issues with the hotel's responsiveness to post-stay concerns, such as invoice delivery or refund processing.

Additional Information
Guests should be aware that the hotel has undergone or is currently undergoing construction or renovation work, which may impact certain services like on-site breakfast, leading to temporary arrangements. There have been recurring reports of hot water issues in some rooms, causing inconvenience for guests. While the hotel offers a parking discount for a nearby garage, guests have occasionally experienced difficulties with the discount being applied correctly. Furthermore, the room layout in some parts of the hotel can be complex, with a labyrinthine design involving multiple doors and stairs, even after using the lift, which can be particularly challenging for guests with mobility concerns or large luggage.