Riva hotel Den Haag - Delft

This hotel is widely recognized for its modern design and the significant convenience of free parking, making it a popular choice for guests traveling by car. It offers a clean and comfortable stay, with many appreciating the well-appointed rooms and the generally friendly and helpful staff. Its strategic location near major highways provides excellent accessibility to nearby cities like The Hague, Delft, and Rotterdam, appealing to business travelers and sightseers looking to explore the region. While the hotel is well-suited for car travelers due to its parking, those relying on public transport should note the distance to city centers. Couples and families will find the spacious rooms accommodating. To ensure a smooth experience, guests are advised to anticipate potential parking challenges during busy evening hours, especially on weekends, due to the co-located restaurant and casino. Additionally, if sensitive to noise, requesting a room away from the highway might enhance your stay.

Facilities & Amenities
Guests appreciate the availability of free Wi-Fi, though some experienced unstable signals in their rooms. The hotel's common areas, particularly the lobby, are noted for lacking a distinct atmosphere, with some guests observing stacked chairs and no dedicated workspaces or comfortable seating areas for relaxation or work. A recurring point of feedback is the absence of a gym or fitness facility, which some guests expected from a hotel of this caliber. While generally functional, there were isolated reports of a broken elevator and an unusual smell within the lifts, impacting convenience for some. The hotel does offer basic conveniences like ice machines and vending machines, but the overall impression of general facilities beyond the rooms is mixed.

Cleanliness & Room Comfort
Guests generally commend the hotel for its clean rooms and modern decor, often describing them as spacious and well-maintained. The beds receive mixed feedback; while many find them large and comfortable, ensuring a restful sleep, a significant number of guests reported issues with mattresses having noticeable dips or being overly soft, leading to discomfort. The large bathrooms with spacious showers are frequently praised, though some guests encountered problems with slow drainage, leading to water pooling, and isolated instances of mold. In-room amenities typically include a coffee machine or kettle and a small fridge, which are appreciated. Noise levels are a concern for some, with reports of highway noise, motorbike sounds, and a constant hum from machines or ventilation, despite claims of good soundproofing. Some guests also noted the absence of an iron and a lack of smart TV functionality.

Dining & Food Quality
The hotel's breakfast service garners varied opinions. Many guests praise its quality, describing it as delicious with good variety, including hot options like omelets. However, some find the breakfast to be expensive for the selection offered, noting limited choices and issues with items not being replenished promptly. There were also isolated reports of water leaking from the ceiling in the breakfast area. The on-site restaurant, Wereldrestaurant Samen, is an all-you-can-eat buffet, primarily serving Asian cuisine, which many guests find to be a highlight due to its extensive variety of dishes. While convenient, its presence can lead to a strong, pervasive food smell in the lobby area, and some guests were disappointed that it only offers a buffet, with no a la carte options. The hotel's bar or lounge area is frequently noted as being closed or non-existent, limiting evening relaxation options on-site.

Location & Accessibility
The hotel's location is highly valued by guests traveling by car, offering excellent accessibility to major highways like the A12 and A13, facilitating quick drives to cities such as The Hague, Delft, Rotterdam, and Amsterdam. A significant draw is the free parking available on-site, though this amenity is frequently challenged by high demand, especially during evenings and weekends, as the parking lot is shared with a popular restaurant and an adjacent casino, making it difficult to find a spot. While convenient for drivers, the hotel is situated in a suburban area, meaning it is not within walking distance of city centers or many traditional attractions. Guests relying on public transport will find a bus stop nearby, but reaching a tram stop may require a walk of about 15 minutes. The immediate surroundings include fast-food establishments and big-box stores, with some guests finding the area less inviting.

Staff & Service
The hotel's staff generally receives high praise for their friendliness, helpfulness, and professional demeanor. Many guests highlight the welcoming attitude of the reception team, who are often described as attentive and willing to assist with various requests. However, experiences with the check-in process are mixed; while some found it smooth and efficient, others reported significant delays due to reservation issues or unexpected deposit requirements. There were also isolated but notable negative accounts regarding the conduct of certain night staff or managers, particularly concerning customer service and handling of complaints. Housekeeping is generally considered good, maintaining clean rooms, but some guests noted inconsistencies, such as items not being replenished or rooms not being cleaned to expected standards. Overall, the positive interactions with the majority of the staff contribute significantly to a pleasant stay, despite some isolated service shortcomings.

Additional Information
Guests should be aware of certain hotel policies and unique aspects that may impact their stay. A deposit of €100 is typically required upon check-in, with some guests reporting difficulties or delays in its return, occasionally linked to accusations of smoking in rooms. An early check-in fee of €10 per hour may be applied if rooms are requested before the standard check-in time. While the hotel aims for a pleasant environment, a persistent and sometimes overwhelming smell of food, often described as fish or buffet odors, can be noticeable in the lobby and corridors due to the co-located restaurant. The presence of a casino next door contributes to the high demand for parking and can attract a diverse clientele. Additionally, guests noted the absence of an iron in rooms and that the televisions are not smart TVs, limiting entertainment options.