Riviera Blue Hotel

The hotel is primarily noted for its location, offering convenient access to nearby supermarkets and the beach, and for its pool, which some guests found enjoyable, particularly for families with children. However, the overall guest experience is significantly impacted by widespread issues. It might appeal to budget-conscious travelers who prioritize proximity to amenities and a basic swimming area over comfort and quality. Many guests reported significant concerns regarding cleanliness and the condition of the rooms, as well as the quality and variety of the food. While some staff members were praised for their kindness and helpfulness, others were described as unresponsive. To ensure a more comfortable stay, it is advisable for guests to manage expectations regarding the hotel's amenities and consider dining options outside the premises, as food quality is a recurring concern. Guests should also confirm the functionality of in-room features, such as air conditioning and hot water, upon arrival.

Facilities & Amenities
The pool is a central feature, with some guests finding it large and clean, and suitable for children. However, many others reported it to be dirty, green, or even containing frogs, and noted a significant lack of umbrellas and sunbeds. The Wi-Fi connectivity is a major issue, with numerous complaints that it is consistently not working throughout the hotel. Similarly, the air conditioning in many rooms is frequently reported as non-functional, leading to discomfort. The elevator is another source of frustration, as it is prone to constant breakdowns. While some rooms include a mini fridge and a balcony, guests often found a lack of basic kitchen facilities like kettles or crockery. A positive note is the availability of parking, which some guests appreciated. However, the SPA facilities were consistently reported as not working.

Cleanliness & Room Comfort
The most prevalent issue reported by guests is the pervasive lack of cleanliness throughout the hotel. Rooms are frequently described as dirty, with guests finding cobwebs and spiders upon arrival. Many reviews highlight that rooms are uncleaned during the stay, with no room service or regular changes of towels and linen, which were often noted as old, thin, or visibly dirty. The bathrooms are a significant concern, often described as disgusting and lacking basic amenities, with frequent reports of no hot water or broken showers. Beyond cleanliness, the general room condition is poor, with mentions of worn-out furniture, peeling wallpaper, and broken items such as doors, lights, and electrical sockets. Guests also reported issues with non-functional air conditioning and TVs, and some found the beds uncomfortable, often consisting of just two stacked mattresses. Noise from other guests or hotel activities was also a concern for some.

Dining & Food Quality
The food quality is a major and consistently negative point for most guests, with many describing it as awful, terrible, or diabolical. The all-inclusive offering is frequently criticized for its lack of value, as the selection is often monotonous and repetitive, featuring items like frankfurters, pancakes, and canned corn daily. Guests commonly reported that the food was served cold and that there was often not enough to go around, leading to long queues and a feeling of being in a "prison canteen." Desserts were particularly disappointing, often scarce, unappetizing, or consisting of uncleaned fruit. While some guests found the food tasty and varied, especially praising the daily soup option, these positive comments are significantly outnumbered by complaints about the overall lack of variety and poor preparation. The bar service was also noted as poor, with limited and low-quality drink options often served in plastic cups.

Location & Accessibility
The hotel's location receives mixed but generally positive feedback. Many guests appreciate its proximity to several supermarkets and the beach, making it convenient for daily needs and leisure activities. This accessibility is often highlighted as one of the few redeeming qualities of the stay. However, some guests noted that the hotel is a considerable distance to the sea and the town center, approximately 10-15 minutes away, which can be inconvenient, especially for families with small children. Despite this, the overall accessibility to essential amenities is seen as a benefit. The availability of parking is a notable positive, with some guests receiving free parking, which adds to the convenience for those traveling by car. There is no specific mention of public transportation access, but the general area is considered walkable for nearby attractions.

Staff & Service
Feedback on the staff and service is notably mixed. Many guests praised certain individuals, particularly the reception staff and those in the kitchen, describing them as kind, helpful, polite, and even "amazing" and "supportive." Some guests specifically highlighted the owners for their attentiveness and efforts to ensure a good experience. However, a significant number of reviews recount negative interactions, with staff being described as unresponsive, unhelpful, or even arrogant. Instances of managers yelling at employees in front of guests and staff being generally disinterested were reported. Issues like being locked out of the hotel late at night due to unresponsive staff at the reception desk, or repeated requests for room maintenance going unaddressed, point to inconsistencies in service quality and attentiveness. The check-in process was sometimes smooth, but other times problematic, with guests being blamed for early arrivals.

Additional Information
Guests frequently expressed disappointment with the overall hotel condition, describing it as neglected, old, and in disrepair, with many elements "falling apart." This general lack of maintenance extends beyond individual rooms to common areas, with reports of dirty corridors, rusty terraces, and faded exteriors. The all-inclusive package is a recurring point of contention, with many guests feeling it offers extremely poor value for money, often leading them to eat and drink outside the hotel. Some guests encountered severe booking issues, arriving to find their reservation not honored and being moved to a different, often unsatisfactory, hotel nearby. There were also unusual observations, such as stray cats freely roaming the restaurant area, indicating a lack of control over the premises. The hotel's general atmosphere was sometimes described as loud, with pool parties occurring at inconvenient times.