Riviera Hotel & Spa

The hotel offers a highly convenient and enjoyable stay, particularly noted for its prime location directly across from Cleopatra Beach and within easy walking distance of the city center. This makes it an excellent choice for sightseers and couples seeking both relaxation by the sea and access to urban attractions. Guests frequently commend the hotel's consistent cleanliness, the overall quality of its food, and the generally friendly and helpful staff. It is often described as a perfect accommodation for those desiring a relaxed vacation, with many older guests finding it particularly appealing due to its tranquil atmosphere and lack of loud entertainment. To maximize your experience, consider exploring the nearby shops and restaurants on foot, and be aware of the hotel's approach to sunbed availability, as this is a recurring topic among guests.

Facilities & Amenities
The hotel provides a range of facilities designed to enhance guest comfort and leisure. It features multiple swimming pools, including two outdoor options and an indoor pool, with one of the outdoor pools being heated, which is appreciated during cooler periods. Guests can also take advantage of a well-equipped spa area offering hammam services and massages, alongside a fitness center complete with various equipment and treadmills. While most guests find the Wi-Fi available, many report it to be poor, slow, or unstable, with some noting it blocks certain websites. Rooms are equipped with air conditioning and a safe, and most include a balcony. However, the availability of sunbeds around the pools can be an issue, as some guests reserve them for extended periods.

Cleanliness & Room Comfort
Guests generally find the hotel and its rooms to be exceptionally clean and well-maintained, with daily housekeeping ensuring fresh linen and towels. Rooms are described as cozy and often spacious, with some family rooms offering ample space and a sofa bed. However, feedback on room condition is mixed, with some finding them outdated or small, and a few reporting issues like bad odors from bathroom drains. While many praise the comfortable beds and high-quality linens, some describe the beds as stone-hard. Noise levels can vary; some rooms are affected by street noise, neighboring sounds, or the constant hum of an air conditioning unit located outside the balcony, while others report a quiet environment. In-room amenities typically include a refrigerator with daily water bottles, but guests note the absence of slippers, bathrobes, a kettle, or a note and pen.

Dining & Food Quality
The hotel's dining experience receives varied but generally positive feedback. Most guests praise the food quality, describing it as tasty, delicious, fresh, and varied, with a wide selection available for breakfast, lunch, and dinner. The buffet often includes diverse options such as meat, fish, chicken, an abundance of vegetables, fruits, and a range of sweets and pastries. Some guests highlight the snack bar for its fresh fruit and hot food options. However, some find the food to be repetitive, simple, or occasionally cold or bland. Regarding drinks, the all-inclusive package typically covers standard options, but cocktails and freshly squeezed orange juice at breakfast often incur an additional charge, which can be a point of confusion for guests.

Location & Accessibility
The hotel boasts an exceptional central location, making it highly convenient for exploring the area. It is situated directly across from Cleopatra Beach, accessible via a short walk through a pleasant park. Guests appreciate its proximity to numerous shops, restaurants, and bars, all within easy walking distance. Key attractions such as the Teleferik (cable car) to the castle, the Alanya Castle itself, and the harbor with its pirate ships are also easily reachable on foot. The hotel is located on a one-way street, which some find quiet, while others note it can be busy. While the location is ideal for local exploration, guests should be aware that the Antalya airport is approximately a 1.5 to 2-hour transfer away.

Staff & Service
The hotel staff generally receives high praise for their friendliness, helpfulness, and professionalism, contributing significantly to a welcoming atmosphere. Many guests commend the attentive service in the restaurant, with staff promptly clearing tables and offering drinks. Housekeeping is consistently noted for daily room cleaning and linen changes. However, feedback on reception staff is mixed; while some find them polite and accommodating, others describe them as uninterested, arrogant, or blunt, particularly during check-in or when addressing issues. A few isolated incidents, such as a room door being left open by cleaning staff or perceived unresponsiveness to guest concerns, have caused significant dissatisfaction for some visitors.

Additional Information
The hotel is often noted for its demographic, primarily attracting older guests and couples seeking a tranquil environment, with fewer facilities or entertainment options specifically catering to families with children. Guests should be aware that while the hotel offers sunbeds by its pools, there is a recurring issue with guests reserving them with towels for extended periods, limiting availability for others. Furthermore, beach towels and sunbeds at the adjacent beach typically incur an extra charge, and the beach bar is not included in the all-inclusive package. The hotel comprises multiple buildings (A, B, C), and guests might be accommodated in an annex building, which some find less convenient. A concerning incident involving the handling of kittens on the property was reported by some guests, raising questions about animal welfare practices.