Romantic & Family Hotel Gardenia

The hotel offers a memorable stay, particularly highlighted by its exceptional dining and comprehensive wellness facilities that include outdoor jacuzzis with stunning mountain views. Its prime location near ski lifts, complemented by an efficient shuttle service, makes it an ideal choice for skiers and winter sports enthusiasts seeking convenient access to the slopes. The hotel is also well-suited for families, thanks to its dedicated children's areas and accommodating services, and for couples or relaxation seekers looking for a tranquil escape amidst beautiful scenery. Guests consistently praise the high quality of food and the generally friendly and professional staff. To enhance your experience, consider utilizing the convenient hotel shuttle for easy access to the slopes, and be prepared for potential extra charges for services like pet accommodation or bottled water, as these are not always clearly communicated upfront.

Facilities & Amenities
The hotel boasts a range of well-regarded facilities designed to enhance guest comfort and recreation. The spa and wellness area is a significant draw, featuring multiple saunas, including a unique cellar steam room, and two inviting outdoor jacuzzis that offer picturesque mountain vistas. Guests also appreciate the spacious and well-equipped fitness center, providing ample opportunity for exercise. For families, a large and functional kids' playroom is available, proving to be a valuable amenity. Skiers benefit from a modern and well-organized ski room with lockers and boot dryers, ensuring equipment is ready for the slopes. An outdoor pool is present, often heated and offering scenic views, though some note its location across a public road. The hotel also features a pleasant bar area for relaxation. Most guests find the Wi-Fi generally reliable, though some experienced slow speeds.

Cleanliness & Room Comfort
Guests generally find the rooms to be very clean and well-maintained, often featuring an elegant alpine style. While some appreciate the overall comfort and design, feedback on room size is mixed; many guests, especially those in standard or family rooms, found them to be quite small or cramped, making movement difficult, particularly when extra beds were added. The beds themselves received varied comments, with some guests praising their comfort, while others reported issues with uncomfortable mattresses or pillows. Bathrooms also elicited diverse opinions; some were described as exceptional and spacious, while others were noted as being very tiny and lacking certain amenities like a bidet. Noise levels were a concern for a few, with reports of sounds from adjacent rooms or hotel equipment impacting sleep. Some rooms offer a balcony, often providing pleasant views.

Dining & Food Quality
The hotel's dining experience consistently receives high praise, often described as exceptional and gourmet. The breakfast buffet is noted for its abundance and variety, offering a wide selection of sweet and savory options, including fresh fruit, yogurt, and various pastries, with the option to order eggs. Dinner is a highlight, typically a multi-course gourmet meal (4-5 courses) that guests find to be of high quality, refined, and beautifully presented, often compared to a fine dining restaurant. The restaurant atmosphere is generally welcoming. An afternoon snack is provided, featuring fresh fruit and homemade cakes, though some guests noted that replenishment could be inconsistent. A recurring point of contention, however, is the high cost of water and other beverages at meals, which are not included in the half-board option and are often served as micro-filtered water in unsealed bottles.

Location & Accessibility
The hotel's location is highly advantageous, particularly for winter sports enthusiasts. It is situated in a tranquil and reserved area, offering stunning mountain views, especially of the Sassolungo. A major convenience is its close proximity to the Col Raiser lift, often just a few minutes' walk away, and the ability to ski back directly to the hotel from certain slopes. For broader access to the ski areas, the hotel provides an efficient and prompt shuttle service to various lifts, including Saslong, Ciampinoi, and Dantercepies. For those wishing to explore the nearby towns of Selva or Santa Cristina, a public bus stop is conveniently located right outside the hotel, offering an efficient transit option. While slightly outside the town centers, the peaceful setting and excellent transport links are highly valued. Ample parking is also available on-site.

Staff & Service
The hotel staff generally receives high commendation for their friendliness, professionalism, and attentiveness. Many guests highlight the welcoming and helpful nature of the team, particularly in the restaurant, where staff are consistently praised for their excellent service, efficiency, and willingness to accommodate special requests. The shuttle service drivers are also frequently mentioned for their promptness and helpfulness. However, feedback regarding the reception staff is mixed; while some found them very accommodating, others reported instances of rigidity, unhelpfulness, or a perceived unwillingness to resolve issues such as room changes or pet fee discrepancies. Some guests also noted issues with the check-out process, including long queues or a lack of detailed receipts. Overall, the staff's dedication to providing a positive experience is evident, though consistency across all departments could be improved.

Additional Information
A significant point of concern for many guests is the hotel's pet policy, specifically the high daily fees charged for bringing dogs, which are often not clearly communicated at the time of booking. Furthermore, guests note that despite the substantial cost, no specific pet services or amenities are provided, leading to a feeling of being overcharged. Another frequently mentioned detail is the absence of an elevator or lift within the hotel, which can be a considerable inconvenience for guests staying on higher floors or those with mobility challenges, especially when carrying luggage. The hotel's policy on extra charges for seemingly minor items, such as taking dessert to the room or refilling water bottles, has also been a source of frustration for some, contributing to a perception of a lack of transparency regarding costs. This approach to additional services has led some guests to feel that the hotel prioritizes profit over customer satisfaction.