Roof Top Hotel Xilitla

The hotel's most memorable feature is its stunning rooftop terrace, offering panoramic views of the surrounding area, complemented by a small, refreshing pool. This makes it an ideal choice for sightseers and couples seeking a picturesque backdrop for relaxation, as well as budget travelers looking for good value in a central location. Guests frequently highlight the hotel's cleanliness and the generally friendly demeanor of the staff, contributing to a pleasant atmosphere. While the accommodations are described as simple, their prime location near the main plaza is a significant draw for exploring the town. To enhance your stay, guests recommend being prepared for steep access roads and the absence of an elevator, especially if mobility is a concern. Additionally, it's advisable to have mobile data as the hotel's Wi-Fi can be unreliable, which can impact connectivity during your visit.

Facilities & Amenities
The hotel's rooftop terrace is a major highlight, providing a beautiful space with comfortable furniture and a bar for enjoying snacks and drinks while taking in the views. The pools on the terrace are generally small and shallow, suitable for a quick refresh, though some guests noted the water could be cold and occasionally appeared dirty, with concerns about exposed electrical wires. Parking is available and often described as ample and secure, but its access can be steep and challenging for some vehicles, and spaces are sometimes limited. Wi-Fi connectivity is a recurring issue, with many guests reporting slow speeds, weak signals, or complete lack of service in rooms. Rooms are equipped with air conditioning, though some units are noted as older or noisy, and televisions often lack a reliable signal. Complimentary coffee and water dispensers are appreciated amenities. It is important to note that the hotel does not have an elevator, which can be a challenge for guests staying on higher floors.

Cleanliness & Room Comfort
Most guests find the rooms to be clean and well-maintained, contributing to a pleasant stay. However, some reviews mention isolated incidents of cockroaches or other insects in the rooms, and a few guests reported issues with dirty towels or general cleanliness in common areas like the gym or terrace. Room sizes are described as varying, with some being quite small while others are considered ample. The beds receive mixed feedback; many guests find them comfortable, but a significant number describe them as hard or old, impacting sleep quality. Bathroom issues are a frequent concern, including their small size, persistent unpleasant odors from the drains, and problematic light sensors that turn off unexpectedly. Showers are sometimes reported to have low pressure or leak water, and some toilets have flushing issues. Noise levels can be a problem, with guests noting sounds from neighboring rooms or the street due to thin doors and an echo-prone environment. In-room amenities are basic, with some guests missing items like a mini-fridge, bedside tables, or a trash can.

Dining & Food Quality
The hotel does not offer a full breakfast service, and guests note that options for morning meals are not readily available on-site. However, a highly appreciated amenity is the complimentary coffee and sometimes bread, which is available all day in the reception area and receives positive comments for its quality and taste. The rooftop bar provides snacks and drinks, with some guests praising the food quality, including specific items like boneless wings and arrachera. Despite this, the bar's availability can be inconsistent, with some guests finding it unattended or not open when desired, limiting options for on-site dining. Many guests express a wish for a more comprehensive restaurant or bar service, especially on the terrace, to enhance their overall experience and provide more convenient dining choices throughout the day.

Location & Accessibility
The hotel boasts an excellent central location, placing guests within easy walking distance of the main plaza, numerous restaurants, and cafes. Its proximity to key attractions, including the Sculptural Garden, which is just a short drive away, makes it highly convenient for exploring the area. While the hotel's position is a significant advantage for tourists, guests should be aware of the local infrastructure. The surrounding streets are often steep and inclined, and the hotel itself is built on multiple levels without an elevator, requiring guests to navigate several flights of stairs, which can be challenging for those with mobility issues or heavy luggage. Parking is available on-site, but the access ramp is notably steep, causing some vehicles to scrape, and the number of spaces can be limited, sometimes necessitating street parking.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, helpfulness, and attentive service. Guests frequently highlight the reception team's willingness to assist with various requests, including room changes and providing local recommendations. The staff's polite and accommodating demeanor contributes significantly to a positive guest experience. However, some guests have reported issues with the hotel's cancellation policy, particularly in unforeseen circumstances like car accidents, where refunds were not provided despite advance notice, leading to frustration. There have also been instances where booking information was not readily available upon arrival, causing initial delays. While housekeeping is generally provided daily, a few guests noted inconsistencies, such as rooms not being cleaned when requested or a lack of fresh towels. Additionally, some guests found a lack of dedicated staff at the pool area to provide towels or serve drinks.

Additional Information
A crucial piece of information for prospective guests is the hotel's multi-story layout without an elevator, which means navigating several flights of stairs to reach rooms or the rooftop amenities. This can be particularly challenging for guests with mobility concerns or heavy luggage. Another recurring point of feedback relates to the hotel's cancellation policy, which some guests found to be inflexible, especially when unexpected events like car accidents prevented their stay, resulting in non-refundable bookings. Guests have also reported occasional issues with insects like small cockroaches in rooms, and some noted a lack of basic amenities such as trash cans or hand towels within the accommodations. Furthermore, the hotel has a policy against flushing toilet paper down the toilet, which guests should be aware of. Power cuts due to local weather conditions have also been mentioned as occasional inconveniences.