ROSS Hotel

The hotel is a popular choice, particularly noted for its convenient location near the Stuttgart trade fair grounds and airport, making it an excellent base for business travelers and event attendees. A significant draw is the availability of free parking, a feature highly valued by guests traveling by car. Reviewers frequently highlight the hotel's cleanliness, comfortable beds, and the generally friendly staff as key positive aspects of their stay. The hotel's practical amenities and proximity to major transport hubs also make it suitable for short-stay travelers and those needing easy access to the motorway. For guests sensitive to heat, it is advisable to inquire about air conditioning availability, as some rooms can become warm. Additionally, if traveling with infants, it is crucial to confirm cot availability directly with the hotel, as there have been instances where requested cots were not provided upon arrival.

Facilities & Amenities
Guests find the hotel's facilities to be functional, though some aspects receive mixed feedback. The availability of free Wi-Fi is appreciated, ensuring guests can stay connected. However, a notable point of concern for many is the absence of an elevator, which can be challenging for guests with heavy luggage or mobility issues, especially on higher floors. The hotel operates with limited staff presence after 8 PM, meaning there is no bar or food service available in the evenings. While rooms are generally well-equipped, some guests noted the lack of a kettle for hot beverages and insufficient electrical outlets, particularly near beds or desks, requiring furniture to be moved. The mini-bar fridge in some rooms was reported to regulate temperature poorly, and the lack of air conditioning was a significant discomfort for many during warmer periods, leading to stuffy rooms even with windows open. The self check-in system via a key safe is a convenient feature for late arrivals.

Cleanliness & Room Comfort
The hotel generally receives praise for its clean rooms and comfortable beds, with many guests reporting a restful night's sleep. Rooms are often described as spacious, and the bathrooms are noted for being modern and having good water pressure in the showers. However, some guests experienced issues with shower drainage or the absence of a shower curtain, leading to water on the bathroom floor. While the overall cleanliness is good, some reviews mentioned the presence of spiderwebs and stained carpets, indicating a need for more thorough cleaning in certain areas. Other common concerns include outdated furniture and televisions with poor picture quality or limited channels. Lighting in rooms and bathrooms was sometimes described as insufficient, and some fixtures, like toilet seats or ceiling lights, were reported as loose or damaged. Noise from the street or even tree branches outside windows was an issue for some, and the lack of air conditioning made rooms uncomfortably warm for many.

Dining & Food Quality
The breakfast offered at the hotel generally receives positive feedback, with many guests describing it as good and providing a sufficient selection of options to start the day. The coffee is also noted as being acceptable. Most guests found the breakfast to be a good value and a convenient start to their day, appreciating the availability of various choices. However, some guests felt the breakfast variety could be more extensive, with a few specifically mentioning the absence of items like croissants, suggesting a desire for a richer sweet selection. While the quality is generally deemed satisfactory, a minority of guests expressed that they had anticipated a more elaborate spread. Despite these minor criticisms, the breakfast is consistently highlighted as a positive aspect of the stay, providing a solid foundation before heading out for the day.

Location & Accessibility
The hotel's location is a significant advantage for many guests, particularly its close proximity to the Stuttgart trade fair grounds and the airport, making it ideal for those attending events or traveling. It is described as easy to find and conveniently situated near the motorway. While the immediate surroundings are an industrial area and can be quite dark at night with limited street lighting, the hotel itself is considered quiet and removed from city noise. A major benefit is the availability of free parking, both on-site (though limited) and ample street parking in the vicinity, which is a rare find in the area. For those relying on public transport, a bus station is conveniently located nearby, offering easy access to the city center. However, guests should note that there are not many restaurants or cafes within easy walking distance, suggesting a car is beneficial for exploring dining options.

Staff & Service
The hotel's staff consistently receives high praise for being very friendly, helpful, and professional. Guests frequently highlight their flexibility and willingness to assist with various requests, such as accommodating early check-ins, changing rooms, or even mailing forgotten items. The check-in process, including the convenient self check-in option for late arrivals, is generally smooth and efficient. Many reviewers commend the staff for their warm demeanor and attentiveness, contributing significantly to a positive guest experience. While the vast majority of feedback is positive, a few isolated comments mentioned less friendly service from staff during breakfast or at reception, though these appear to be exceptions. Overall, the dedication of the staff to providing excellent service is a recurring theme, making guests feel welcome and well-cared for during their stay.

Additional Information
For guests arriving late, the hotel offers a convenient key safe system for self check-in after reception hours, ensuring access even when staff are not present. This also means there are no staff or services available after 8 PM, which some guests found limiting for evening needs. The hotel has a pet-friendly policy, accommodating guests traveling with animals, which is a notable advantage for pet owners. However, a significant point of concern raised by some guests relates to the hotel's policy regarding baby cots. Despite being offered as an option during booking, some guests reported that cots were not reserved or available upon arrival, leading to considerable distress. It is therefore highly recommended to confirm cot availability directly with the hotel well in advance of your stay.