Royal George Hotel

The hotel's primary identity is being a pub with rooms located directly next to the Birmingham City Football Club stadium, offering a lively atmosphere especially on match days. This makes it particularly suitable for football fans and budget-conscious travelers looking for a convenient and affordable stay. Guests often describe it as "cheap and cheerful" or "good value for money," acknowledging it's not a luxury establishment but serves its purpose for short stays. For those seeking a quieter experience, it's advisable to avoid booking during match days. Additionally, guests should be aware that the parking can be limited and challenging to access, and it's recommended to bring your own toiletries as they may not be consistently provided.

Facilities & Amenities
The hotel operates as a pub with rooms, and the bar area is a central feature, often described as lively, especially during football events. However, guests frequently report issues with the Wi-Fi, noting it is often unreliable or does not extend to the rooms. While parking is available, it is often limited, can be difficult to access due to a lack of a dropped curb, and may be congested on match days. The lift has been a recurring concern, with many guests finding it old, noisy, and feeling unsafe. In-room amenities like the TV are frequently reported as non-functional or lacking a remote. Some rooms include a kettle for tea and coffee, though their cleanliness or functionality can vary. Guests also note a lack of bins in the rooms, beyond a small one in the bathroom, and a general absence of basic toiletries like soap or shampoo.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is highly mixed, with a significant number of reviews expressing strong dissatisfaction. Many guests describe the rooms as dirty, filthy, or in poor condition, citing issues such as stained carpets, dust, mould in bathrooms, and general wear and tear. Some even reported finding bed bugs or experiencing bites, though the hotel staff reportedly deny these claims. Conversely, some guests found their rooms to be clean and comfortable, particularly praising the beds and bedding for being clean and ensuring a good night's sleep. However, common complaints include broken fixtures, peeling paint, and damaged furniture. Noise levels are a frequent concern, with guests reporting disturbances from street noise, loud music from the bar, and arguing individuals in the corridors, often exacerbated by windows that do not close properly.

Dining & Food Quality
The hotel offers breakfast, which receives generally positive feedback from guests. Many describe the full English breakfast as amazing, well cooked, and enjoyable, highlighting the quality of items like bacon. The breakfast service is often praised for being friendly and attentive. However, some guests reported that breakfast was not available due to kitchen issues or staff holidays, and others noted a lack of variety or specific items like hash browns. The bar also serves drinks, which are frequently mentioned as being cheap and offering a good selection of beers. Some guests found the bar area to be lively and welcoming, while others noted it could be unkempt or have a stale smell.

Location & Accessibility
The hotel's location is a significant point of discussion, primarily due to its direct proximity to the Birmingham City Football Club stadium, making it highly convenient for match attendees. It is also considered close to the city centre, with many guests noting easy access via bus routes directly outside the hotel, allowing for quick and affordable travel to attractions like the Bullring shopping centre. While some guests appreciate the convenience, others describe the surrounding area as rough, run down, or dodgy, particularly at night, leading to feelings of un-ease or safety concerns. Parking is available on-site, but it is limited and can be challenging to access due to a lack of a dropped curb, often leading guests to seek street parking.

Staff & Service
The staff at the hotel receive consistently high praise from many guests, often described as friendly, helpful, welcoming, and attentive. Guests appreciate their willingness to assist with requests, provide local information, and ensure a pleasant stay. Specific mentions include quick check-in experiences and positive interactions with breakfast staff. However, there are also numerous reports of rude or unhelpful staff, particularly concerning issues like room cleanliness, non-functional amenities, or requests for refunds. Some guests experienced difficulties with key cards not working, requiring frequent assistance from staff, and noted a lack of consistent presence at the reception desk, especially during late hours.

Additional Information
Guests should be aware that the hotel's appearance is often described as dated and worn out, with many areas in need of refurbishment, contrasting sharply with online photos. The property is perceived by some as more of a pub with rooms than a traditional hotel, influencing the overall atmosphere. There are recurring mentions of noise disturbances, not only from the bar and street but also from within the building, including arguing guests and malfunctioning bathroom fans that cannot be turned off. Some guests reported issues with room keys frequently malfunctioning, requiring daily resets or staff assistance. The hotel's value for money is a consistent theme, with many guests acknowledging that the low price reflects the basic and sometimes problematic conditions.