Ruby River Hotel

This hotel offers a memorable stay, particularly noted for its prime riverfront location with direct access to a scenic walking trail, making it a signature feature. Guests frequently highlight the hotel's spacious and clean rooms, along with its impressive pool areas. It is an ideal choice for families seeking recreational activities, pet owners due to its accommodating policies, and sightseers or business travelers who appreciate easy access to downtown attractions and the convention center. Many find the hotel to be a great value. To enhance your experience, consider requesting a room with a river view, as these are highly sought after, and be aware that some rooms may experience noise from adjacent areas or the nearby road.

Facilities & Amenities
The hotel boasts an array of impressive facilities, with multiple pool areas being a standout feature. Most guests praise the resort-style pool with its hot tub, fire pits, and ample lounge seating, creating a relaxing atmosphere. There is also a separate, more family-friendly pool area, often equipped with loaner life jackets and a playground. For pet owners, a dedicated fenced dog park with artificial turf is a significant convenience. Additional recreational options include lawn games like shuffleboard and giant Connect Four. While a fitness center is available, some guests note it could be better equipped. Free Wi-Fi is provided, and some rooms feature refrigerators and microwaves. However, some guests experienced issues with ice machines or found them to be inconveniently located.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean and well-maintained, often noting a fresh, modern interior design following renovations. Many describe the rooms as spacious and comfortable, with particular praise for the beds and pillows, though some found beds to be too hard, sagging, or pillows too flat. Bathrooms are typically clean, with some featuring walk-in showers and good lighting, though a few guests found them to be small or had issues with water pressure or drainage. Noise can be a concern for some, with mentions of street noise or sounds from neighboring rooms. Minor cleanliness issues like stains or hair were occasionally reported. Some rooms lack sufficient drawers or comfortable seating beyond a desk chair, and the air conditioning units can be noisy.

Dining & Food Quality
The on-site restaurant, Osprey, receives consistent praise for its food quality and inviting atmosphere, especially the patio dining with its river views and occasional live music. Many guests enjoy the happy hour offerings, finding them to be a good value. The breakfast is frequently mentioned as being good, with options like mimosas, but it is not included with the stay and can be perceived as expensive or slow, particularly on busy mornings. Some guests noted a limited menu for the restaurant. While the restaurant is generally well-regarded, a few reviews indicated that the food was not always tasty or that service could be slow, especially during peak times.

Location & Accessibility
The hotel's central location is a major highlight, offering direct access to the Centennial Trail along the river, which is perfect for walking or cycling. This allows for easy walkable access to many key attractions, including downtown Spokane, Riverfront Park, Gonzaga University, the Spokane Arena, and the convention center. Guests appreciate the convenience of being able to leave their cars at the hotel and explore on foot. Free parking is widely available and considered a significant advantage. The hotel also offers easy highway access, making arrivals and departures convenient. While the area is generally considered safe, some guests expressed minor concerns about the immediate surroundings.

Staff & Service
The staff consistently receives high praise for their friendliness, helpfulness, and accommodating nature. Guests frequently commend the attentive service from the front desk, housekeeping, and restaurant staff. The check-in process is often described as quick and efficient, with staff willing to assist with requests like early check-ins or room changes. Many reviews highlight the staff's professionalism and willingness to go above and beyond, such as assisting with service animals or providing local recommendations. While most experiences are positive, a few isolated comments mentioned inconsistent housekeeping or perceived lack of urgency in addressing certain issues.

Additional Information
Guests should be aware that the hotel has a very pet-friendly policy, welcoming dogs and even offering amenities like a dedicated dog park and treats at the restaurant. Some guests noted an unexpected amenity fee or destination fee upon check-in. The hotel features a unique robot room service for deliveries to ground-floor rooms, adding a modern touch. While the property has undergone significant renovations, some areas may still be under construction, which can occasionally impact access or views. The hotel does not offer guest laundry facilities, which can be an inconvenience for longer stays, particularly for those attending sports tournaments.