Running Aces Hotel & Casino, Trademark Collection by Wyndham

This hotel offers a unique experience, with its signature feature being the direct connection to a racetrack and casino, providing guests with entertainment and a distinctive view. It is particularly well-suited for gamblers and poker players attending tournaments, as well as couples seeking an adult getaway. Families also find it appealing, enjoying the amenities and the opportunity to watch the horses. Guests consistently highlight the hotel's exceptional cleanliness, spacious rooms, and the generally friendly staff. To make the most of your stay, be aware that the casino primarily features card games rather than slot machines, and consider requesting a room with a racetrack view for a memorable experience. Additionally, it's advisable to clarify any incidental fees upon booking to avoid surprises.

Facilities & Amenities
Guests frequently commend the hotel's well-maintained facilities, particularly the indoor pool and hot tub, which are often described as clean, quiet, and a great place to relax. The fitness room is available, though some guests feel it could be improved. A notable and appreciated amenity is the presence of Tesla charging stations and other EV charging options, providing convenience for electric vehicle owners, although some note issues with non-EV cars occupying these spots in the large parking lot. Rooms are equipped with practical amenities such as a mini-fridge, microwave, and coffee machines. While Wi-Fi is available, some guests noted that ice machines are not located on every floor, requiring a short walk.

Cleanliness & Room Comfort
The hotel receives widespread praise for its exceptional cleanliness, with rooms consistently described as spotless, fresh, and well-maintained. Guests appreciate the spacious rooms, often highlighting the generous size and modern decor. The beds receive mixed feedback; while many find them comfortable and conducive to a good night's sleep with fluffy pillows, some guests report them as being too stiff or hard, lacking pillow-tops. A significant recurring issue is noise levels, with many guests experiencing disturbances from thin walls, allowing sounds from neighboring rooms (talking, music, TV) and hallways to be clearly heard. In-room amenities include large 4K TVs, though some found the TV guide difficult to navigate. The showers are generally well-regarded, often featuring rainheads, and bathrooms are noted for their size, though some found the vanity area small.

Dining & Food Quality
The breakfast at the hotel is a consistent highlight for many guests, frequently described as delicious, great, and offering a good variety of options, including eggs, sausage, bacon, and fresh fruit. The coffee is also often praised, though some guests noted it was only available during breakfast hours and not always hot. A common suggestion is for breakfast to extend beyond its 9 AM closing time, and some wished for more healthy options or additions like waffles or pancakes. The hotel also features a restaurant and bar connected to the casino, which offers food until late. However, feedback on the food quality from these venues is mixed, with some guests finding it satisfactory while others were disappointed, particularly during periods of remodeling or limited service.

Location & Accessibility
The hotel's convenient location is a significant advantage, offering easy access from the interstate and proximity to local attractions, family, and event venues. A key feature is its direct connection to the casino, allowing guests to move between the hotel and gaming areas without going outside. Many rooms offer a unique view of the racetrack, providing entertainment as guests can watch horses train or race from their windows. The hotel provides a large parking lot, which is regularly patrolled, contributing to a sense of security. However, guests with electric vehicles occasionally reported issues with non-EV cars occupying the designated EV charging spots. Overall, the location is highly valued for its accessibility and the unique entertainment options it provides.

Staff & Service
The hotel staff generally receives high praise for their friendliness, helpfulness, and attentiveness. Many guests commend the quick check-in process and the staff's willingness to assist with various requests, contributing to a positive overall experience. However, feedback on service is mixed, particularly concerning issues with incidental fees and management responsiveness. Several guests reported being unexpectedly charged significant incidental fees, which were not clearly disclosed upfront, and experienced difficulties or unhelpfulness when trying to resolve these or other booking errors. While some guests lauded the maid service for its thoroughness, others noted inconsistent housekeeping frequency, with rooms not being serviced daily. Some isolated incidents of perceived rudeness or lack of professionalism from staff were also reported.

Additional Information
Guests should be aware of certain policies and unique aspects of the hotel. A recurring point of concern is the incidental fees charged upon check-in, which some guests found to be substantial and not clearly communicated during the booking process. It is important to note that the connected casino primarily features card games and poker tournaments, and does not offer slot machines, which may surprise some visitors expecting a traditional casino experience. The hotel also operates a rewards system for frequent stays. Some guests experienced minor inconveniences due to ongoing renovations in certain areas, such as the restaurant or casino. Additionally, the hotel's lost and found policy has been a source of frustration for some, with reports of lost items not being recovered and the hotel stating non-liability.