Sandman Signature Calgary Airport Hotel

This hotel is a popular choice for its convenient airport access and efficient shuttle service, making it an ideal stopover for airport travelers and business travelers seeking ease of transit. Its friendly staff consistently receive praise for their helpfulness, contributing to a welcoming atmosphere. Many guests highlight the comfortable beds and the convenience of on-site dining options, which enhance the overall stay. The hotel is also noted for its pet-friendly policy, accommodating guests traveling with animals. Families appreciate the amenities, though some note the pool's inconsistent availability. To ensure a smooth experience, guests are advised to confirm shuttle times and pool status, especially during peak periods, and to take advantage of the park-and-fly option for extended trips.

Facilities & Amenities
Most guests enjoyed the pool when available, though feedback was mixed, with some noting it was often closed for maintenance or due to overcrowding. Concerns were raised about the chlorine levels being too strong and the overall cleanliness of the pool area, including dirty water, lack of towels, and hazardous steps in the hot tub. Despite these issues, many families appreciated having a pool option for children. The fitness center is generally well-regarded, featuring new machines and providing a good space for workouts. While free Wi-Fi is provided, some guests experienced issues with its reliability and speed, describing it as terrible at times. The hotel also offers vending machines and ice machines, though several reviews indicated that vending machines were frequently out of order. Complimentary coffee is available in the lobby, which is a welcome amenity for many.

Cleanliness & Room Comfort
Many guests found their rooms to be clean and comfortable, especially those in recently renovated sections, praising the comfortable beds and soft towels. However, a significant number of reviews reported issues with cleanliness, including dust, fingerprint marks on mirrors and fridges, mold in bathrooms, hair in tubs and drains, and stained carpets or furniture. Room condition varied, with some describing rooms as old and dated, having noisy air conditioning units, broken fridges, or insufficient lighting. Noise was a recurring concern, with guests mentioning street noise, airplane noise, loud AC units, thin walls allowing sound from neighboring rooms, and noisy elevators. Some also noted issues with dripping tubs or broken bathroom drains.

Dining & Food Quality
The hotel's direct access to Moxies and Chop Steakhouse is a significant highlight for many guests, providing convenient and highly-rated dining options on-site. Reviews consistently praise the food quality and service at these restaurants, making them a popular choice for meals. Feedback on breakfast is mixed; while some guests appreciated the availability of coffee and apples in the lobby, others noted that a complimentary breakfast was not included, requiring them to purchase meals at the on-site restaurants or elsewhere. Some guests mentioned the option of breakfast boxes or room service, with some finding the latter to be top-notch. The convenience of having these restaurant choices directly accessible is a major positive for guests.

Location & Accessibility
The hotel's proximity to the airport is a primary advantage, making it a convenient choice for travelers. A free airport shuttle service is offered, which many guests found to be prompt, efficient, and driven by friendly staff. However, some reviews reported significant issues with the shuttle, including long wait times, unreliability, and instances where shuttles were fully booked or unavailable, leading to frustration. The park and fly option is highly valued for its convenience and reasonable cost, though the parking lot can sometimes be full or have squishy spaces. While the hotel is close to on-site restaurants, guests noted that it is not centrally located for exploring the city and other shopping or dining options require transportation.

Staff & Service
The staff at the hotel consistently receive high praise for their friendliness, helpfulness, and attentiveness. Many guests highlighted the quick check-in process and the staff's willingness to accommodate requests, such as room changes or upgrades, even during busy periods. Housekeeping staff are frequently commended for their impeccable room servicing and commitment to excellence, ensuring rooms are spotless and well-maintained. Shuttle drivers are often described as courteous, friendly, and insightful, contributing positively to the travel experience. While most interactions are positive, a few guests reported isolated instances of unprofessional service or a perceived lack of care from certain front desk personnel, particularly during busy times or when issues arose.

Additional Information
The hotel operates a pet-friendly policy, which is appreciated by guests traveling with animals, though some noted challenges with finding suitable outdoor areas or issues with pet-related smells in rooms. The property is undergoing renovations, with some guests enjoying newly updated rooms while others encountered older, more dated accommodations. Guests should be aware of potential unexpected charges or destination fees that may not be clearly communicated at booking. Some rooms offer kitchenette facilities, providing added convenience for longer stays. The hotel also provides thoughtful amenities like umbrellas in rooms and offers rewards program benefits for loyal guests, which can include room upgrades. It's advisable to confirm specific room features and any additional fees upon booking.