Santana Hotel & Spa

The hotel is often highlighted for its stunning panoramic views of the river and city, particularly from its restaurant and spa areas, offering a serene backdrop for relaxation. Its location is a significant draw for sightseers and Camino walkers, providing easy access to the local town. Guests frequently commend the friendly and helpful staff, who strive to ensure a pleasant stay. The spa facilities, including a large indoor pool, are also a popular feature, contributing to a restful experience. The hotel is well-suited for couples seeking a tranquil escape and families looking for spacious accommodations and recreational options. To make the most of your visit, consider requesting a room with a river view and be prepared for some areas of the hotel showing signs of age.

Facilities & Amenities
The hotel offers a range of facilities, with the indoor pool and spa being particularly popular. Most guests find the pool to be a good size, often heated, and appreciate the jacuzzi and sauna for relaxation. However, some note that the Turkish bath is frequently out of order, and the jacuzzi water temperature can be inconsistent. There are also recurring comments about the pool area sometimes being overcrowded, leading to a lack of available loungers, and the mandatory purchase of swim caps is a point of contention for some. The gym is described as basic but functional. Many guests mention that the bar is often closed or understaffed, limiting options for evening drinks or snacks. Free Wi-Fi is available, though some guests report inconsistent connectivity.

Cleanliness & Room Comfort
Feedback on room comfort and cleanliness is mixed, with many guests noting that the rooms, while often spacious, show significant signs of age and wear. Common complaints include worn carpets with visible stains, peeling paint or cracks on walls, and outdated furniture. Some rooms are reported to have a persistent musty smell or mold, particularly in bathrooms or near windows. While some guests find the beds comfortable, others describe the mattresses as too soft or caving in, leading to discomfort. Noise levels from corridors or adjacent rooms are occasionally mentioned. The bathrooms are generally spacious, though some fixtures are noted as needing maintenance. Air conditioning functionality is also a frequent concern, with many reporting it as ineffective.

Dining & Food Quality
The hotel's dining experience receives varied feedback. The restaurant often garners praise for its panoramic views and pleasant atmosphere, especially during dinner. Most guests find the breakfast to be satisfactory, with some highlighting its variety and completeness, including options like pastries, fruits, and hot items. However, a significant number of reviews describe the breakfast as having limited variety, poor replenishment of items, and issues with cold hot food or low-quality juice and coffee. Some guests report that the buffet can be disorganized, with tables not being cleaned promptly. Dinner service can be slow, and the food quality for evening meals is sometimes deemed inconsistent or not commensurate with expectations.

Location & Accessibility
The hotel's location is consistently praised as one of its strongest assets, offering stunning views over the river and the nearby city. It is situated on a hill, providing a sense of tranquility and picturesque scenery. Guests appreciate its proximity to the local town, which is typically a short walk away, making it convenient for exploring local attractions and dining options. The hotel is also well-regarded by those walking the Camino, serving as a convenient stop. Free parking is available on-site, which is a significant advantage for guests traveling by car. While the elevated position offers great views, some guests note the walk back up the hill from town can be challenging.

Staff & Service
The staff at the hotel generally receive high praise for their friendliness, helpfulness, and attentiveness. Many guests highlight the positive interactions with reception staff, who are described as welcoming and efficient during check-in and check-out. Housekeeping is often commended for maintaining cleanliness in the rooms, despite the overall age of the hotel. Restaurant and bar staff are also frequently mentioned for their polite and professional service, particularly in the main dining areas. While most feedback is positive, some isolated comments suggest occasional understaffing in certain areas, such as the bar or breakfast service, which can lead to delays or reduced availability of services.

Additional Information
Guests should be aware that the hotel requires a deposit for the use of towels and robes for the spa facilities. There is also a tourism tax that guests are asked to pay upon arrival. The hotel features a unique ambiance with calm, relaxing music and a pleasant scent throughout common areas, contributing to a tranquil atmosphere. While the hotel does not explicitly cater to pets, some reviews indicate a desire for a pet-friendly policy. The hotel's design includes long corridors with windows, which, despite some showing signs of age, offer continuous views and a sense of spaciousness.