Secret Harbour Boutique Hotel and Marina

The hotel's spacious cottages, many offering direct access to and stunning views of the marina, serve as its signature feature, creating a unique and tranquil retreat. Guests consistently praise the calm and peaceful atmosphere that pervades the property, making it an ideal destination for those seeking to disconnect and relax from the everyday hustle. This serene environment is particularly well-suited for couples looking for a romantic getaway and sailors who appreciate quality dockage and utility services. The secluded nature of the property also appeals to travelers desiring privacy and a serene environment. To enhance your experience, it is highly recommended to arrange for personal transportation, such as a rental car or taxis, as the property is somewhat isolated. Additionally, guests should confirm the operational status of all facilities, particularly the pool, upon arrival to manage expectations and avoid disappointment.

Facilities & Amenities
The hotel offers a range of facilities designed to enhance guest comfort and relaxation. Many guests appreciate the jacuzzi available in some suites, providing a luxurious touch. The gym receives positive feedback for being well-equipped and offering beautiful views of the marina, though some note it can be dirty. A spa and beauty salon are also available, with guests enjoying massages and pedicures. For those arriving by boat, quality dockage and utility services are a significant draw. The grounds and gardens are consistently praised for being beautifully maintained, contributing to the tranquil ambiance. However, feedback on the pool is mixed; while some find it nice with great views, many report it was closed or not operational during their stay, and some noted issues with cleanliness or maintenance. The tennis court is generally described as being in poor condition and unplayable. Guests also benefit from a well-equipped kitchenette in their cottages and a convenient laundry service. Some guests noted the absence of telephones in rooms, which can be inconvenient given the property's spread-out nature.

Cleanliness & Room Comfort
Guests consistently commend the cottages and rooms for being spacious, beautifully decorated, and spotlessly clean, often exceeding expectations. The beds are frequently described as super comfortable, ensuring a restful night's sleep. Each cottage typically includes a well-appointed kitchenette and a spacious bathroom, with some featuring luxurious baths. Many rooms boast stunning views of the marina or ocean, enhancing the overall experience, and come with a large, inviting balcony or terrace. While the general ambiance is quiet and peaceful, some guests experienced issues with intermittent water supply or lack of hot water, and a few noted drainage problems in showers. Housekeeping service receives mixed reviews; most guests find it attentive and responsive, but some report inconsistencies in daily cleaning or replenishment of towels and bath supplies, requiring follow-up requests. A few isolated comments mentioned minor issues like an air conditioning unit positioned directly over the bed or concerns about bathroom window privacy.

Dining & Food Quality
The hotel's restaurant is widely praised, with many guests describing the food as exceptional, delicious, and top-notch, particularly highlighting dinner options like the signature burger, rack of lamb, and lambie curry. The bar also receives positive mentions for its cocktail list and excellent drinks. The ambiance is often enhanced by live music, contributing to a pleasant dining experience. However, feedback on breakfast is mixed; while some find it lovely and excellent, others describe it as average, inconsistent, or having small portions for the price. Some guests reported issues with cold or unauthentic breakfast items and unexpected charges for beverages. Service in the restaurant also garners varied comments; many commend the staff as friendly and phenomenal, but others experienced slow service, long waiting times, or a perceived lack of customer service training. It is important to note that the restaurant has limited hours, often closing on Sundays and Tuesdays, which can be inconvenient as there are no other dining options within easy walking distance.

Location & Accessibility
The hotel's location is consistently described as beautiful, tranquil, and secluded, nestled directly on the water in a quiet corner of the bay. This setting provides a peaceful retreat, making it a "hidden gem" for many visitors. However, its isolation means that guests generally need to rely on taxis or a rental car to explore the island, as public transportation is not readily available nearby. While some attractions like the West Indies brewery and certain beaches are within a 30-minute walk, the property involves steep walks and an unpaved gravel road leading to the entrance, which can be challenging for some. The hotel's marina is a significant feature, offering a sheltered and well-run facility for sailors. The on-site beach receives mixed to negative feedback; while some describe it as small and wonderful, many found it to be limited, scruffy, or poorly maintained, not matching photos. Parking availability is mentioned as a minor concern by a few guests.

Staff & Service
The staff at the hotel generally receive high praise for their friendliness, helpfulness, and professionalism, with many guests highlighting their welcoming demeanor and willingness to assist with requests, from organizing day trips to arranging airport transfers. The reception staff are often commended for their efficiency and kindness, though some guests reported issues with the front desk being unstaffed after certain hours or slow to respond to inquiries. Housekeeping staff are noted for their attentiveness and quick response to needs, despite some inconsistencies in daily service reported by a few guests. However, overall customer service receives mixed reviews; while many experiences are positive, some guests encountered instances of perceived rudeness, unresponsiveness, or a lack of training, particularly in the restaurant. The check-in process is generally smooth, with options for self-check-in and arranged pickups. Guests appreciate the staff's efforts to make their stay comfortable and address concerns, though some issues, like maintenance problems, took longer to resolve.

Additional Information
Guests should be aware of certain operational aspects that may impact their stay. The hotel's reception desk is not always manned 24/7, often closing in the late afternoon or early evening, which can make it challenging to get assistance after hours. Similarly, the restaurant and bar have specific closing days, typically Sundays and Tuesdays, with no alternative dining options within walking distance. While the cottages are generally well-maintained, some guests reported intermittent issues with utilities, including power outages and water supply disruptions, which occasionally affected hot water availability. There were also isolated reports of maintenance delays for in-room issues like non-functioning televisions or running toilets. The hotel offers a beauty salon on-site, providing services like massages and pedicures, which guests found to be a pleasant and rejuvenating experience. It is advisable to confirm the operational status of all facilities, especially the pool, as it has been reported as closed or under maintenance by multiple guests without prior notification.