SERENA Hotel Aventura Miami, Tapestry Collection by Hilton

This hotel offers a modern and artistic design with spacious, clean rooms and a notable rooftop pool and bar area, providing a unique space for relaxation and socializing. It is well-suited for couples seeking a stylish getaway, families who appreciate the larger room configurations and amenities, and business travelers looking for comfortable accommodations in a convenient location. Guests frequently commend the hotel's overall cleanliness and the generally attentive service. To enhance your stay, it is advisable to confirm the functionality of the air conditioning upon arrival and consider requesting a room away from the higher floors if sensitive to noise from rooftop events. Additionally, be prepared for the extra cost associated with parking.

Facilities & Amenities
The hotel features a popular rooftop pool and bar area, which includes lounge chairs, cabanas, and fire pits, creating an inviting atmosphere for guests to unwind. However, many guests note that the pool water is often chilly or cold, even with reported heaters, and there are occasional issues with pool towels not being readily available. A well-equipped fitness center is on-site, offering options for guests to maintain their routines. While Wi-Fi is available, some guests find the location of the communal microwave on the sixth floor, near the ice machine, to be inconvenient and unusual.

Cleanliness & Room Comfort
Rooms are generally described as clean and spacious, often featuring high ceilings and floor-to-ceiling windows that contribute to an open feel. Most guests find the beds comfortable, though a few report them as being too hard. A significant recurring issue is the air conditioning, with many guests experiencing units that are either not working or are stuck at a very cold temperature, making it difficult to adjust the room climate. Some reviews mention concerns about dirty rugs, peeling wallpaper in bathrooms, moldy or scummy showers, clogged drains, and half-glass shower doors that lead to flooded bathrooms. Noise from rooftop events is a frequent complaint, particularly for rooms on higher floors, impacting sleep quality.

Dining & Food Quality
Feedback on dining options is mixed. The breakfast buffet often receives criticism for its limited choices, perceived high price, and instances of items running out. Some guests describe the breakfast as weak or basic. In contrast, the hotel's main restaurant and bar generally receive positive comments for their food quality, with many praising the cocktails and generous portions. However, some guests report that room service can be unavailable, especially when the hotel is hosting private events, which can be frustrating for those seeking in-room dining convenience.

Location & Accessibility
The hotel's location is considered central and convenient for accessing local attractions, including the Aventura Mall, Gulfstream Park, and nearby stores like Target and Whole Foods, many of which are within walking distance. Despite this convenience, the immediate surrounding area is frequently described as industrial, rundown, or undergoing construction, which some guests find unappealing. Parking is a notable point of concern for many, as it is expensive (often around $30-32 per night) and the garage entrance is described as steep and difficult to navigate, requiring guests to stop on an incline to scan tickets.

Staff & Service
Guest experiences with staff and service are varied. Many reviews highlight friendly, attentive, and helpful staff members, particularly at the bar and some front desk interactions, contributing to a positive stay. However, a significant number of guests report encountering rude, unprofessional, or apathetic front desk staff, especially when addressing issues like noise complaints, air conditioning problems, or general inquiries. Housekeeping service is inconsistent, with some guests noting skipped room cleanings, unreplaced amenities such as towels or coffee pods, and a general lack of attention to detail. While some appreciate a quick check-in process, others mention long waits for staff assistance.

Additional Information
The hotel has a unique atmosphere, as it combines hotel and medical office spaces, which some guests find unusual and less inviting than a typical hotel environment. A recurring issue is the loud music from rooftop events on weekends, which can permeate rooms on higher floors and disrupt sleep, with some guests reporting a lack of prior notification from the hotel. Guests frequently express frustration over the cost of in-room bottled water, which is not complimentary. There are also reports of hot water issues in showers, with water being cold or inconsistent. Some guests have noted that the duvets appeared unclean or stained, raising concerns about hygiene.