Chalets & Spa Lac Saint-Jean

Nestled on the picturesque shores of Lac St-Jean, this resort is celebrated for its log-style cabins and stunning lake views, offering a tranquil escape for guests. Its signature feature is the direct access to the lake and its beach, making it an ideal destination for those seeking relaxation and a connection with nature. The spacious accommodations and the serene environment particularly appeal to families looking for a quiet retreat, as well as snowmobilers and cyclists who can take advantage of nearby trails. To ensure a comfortable stay, guests should be aware that the on-site restaurant may be closed, so planning for groceries is advisable, and it's recommended to inquire about spa availability and costs in advance.

Facilities & Amenities
The property features a spa that is a prominent amenity, though guests consistently note it comes with an additional cost, often perceived as overpriced or with limited access. While some found the spa facilities, including the pools, to be clean and well-maintained, others reported issues such as a non-functional sauna or general dirtiness in the relaxation areas. Many accommodations are equipped with kitchen facilities, which are generally well-appointed for cooking, though some units have older appliances or cleanliness concerns. Direct access to a beach on the lake is available, but its condition, described as muddy or uncleaned with dark sand, was a common point of dissatisfaction. Other amenities like baby cots and a laundry room are available, but there is no on-site swimming pool for general use, and water sports rentals like canoes or SUPs are not provided.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is notably mixed. While many guests praised the accommodations as clean and well-maintained, a significant number reported issues such as dirty floors, hairs in beds, or uncleaned counters upon arrival, suggesting inconsistent housekeeping. Room sizes vary, with some guests enjoying spacious cabins or apartments, while others found their rooms or "chambrettes" to be small. Bed comfort also received varied reviews; some found the beds comfortable, but others reported tiny or narrow double beds and uncomfortable sofa beds with peeling surfaces. Noise from adjacent units, particularly footsteps from above, was a frequent complaint due to perceived poor soundproofing. Additionally, some rooms lacked curtains, impacting restfulness, and issues like noisy fridges, old showers, and outdated furniture were mentioned.

Dining & Food Quality
The on-site restaurant and breakfast service are frequently noted as being closed or unavailable, which was a significant disappointment for many guests, especially when this information was not clearly communicated prior to arrival. When the restaurant is operational, typically for dinner on specific days, it is praised for offering delicious food, though it can be expensive. Guests found that takeaway options might be available from the restaurant even when it's not fully open for dining. Given the limited on-site dining options and the fact that the closest supermarket is a 10-15 minute drive away, guests are strongly advised to plan and purchase their own groceries, as the chalets are generally well-equipped for cooking. Some guests also appreciated the availability of cakes for purchase on-site.

Location & Accessibility
The primary appeal of the property is its stunning lakeside location, offering direct access to Lac St-Jean and its beach. Guests appreciate the peaceful surroundings and the beautiful views of the lake. The resort is conveniently situated near cycling paths and provides direct access to snowmobile trails, making it suitable for outdoor enthusiasts. While the immediate area around the property offers limited activities, requiring guests to travel for entertainment, it is within a reasonable driving distance to local attractions such as a zoo and a historic village. The property is located near a main road, which can occasionally lead to infrequent traffic noise. Supermarkets and other essential infrastructure are a short drive away, necessitating personal transportation for convenience.

Staff & Service
Guest feedback regarding staff and service is varied. Many guests highlighted the staff as friendly, helpful, and professional, particularly appreciating instances of remote check-in instructions. However, a significant number of reviews reported an unpleasant or unenthusiastic reception, with some guests feeling as though they were disturbing the staff. A recurring concern for some international visitors was a language barrier, as not all staff members were proficient in English. While some specific service issues were noted, such as problems with providing a proper baby bed or inconsistencies in housekeeping cleanliness, the overall impression of service largely depended on individual interactions and expectations.

Additional Information
A notable point for guests is the spa policy, which requires an additional fee for access, often on a per-entry basis, leading to perceptions of it being overpriced. Guests are advised to book spa access in advance, as availability can be limited, and specific services like masseurs may not be available. Some guests experienced issues with accommodation booking, receiving a different unit than originally reserved, which significantly impacted their stay. The property has been noted for a general lack of on-site activities and a scarcity of information provided to guests, which can lead to disappointment for those expecting more amenities or guidance. Guests should also be aware that they might be required to take out their own garbage during their stay.