The Haas, Trademark Collection by Wyndham

The hotel is distinguished by its spacious, apartment-style rooms featuring full kitchens, making it a unique and practical choice for guests. This setup is particularly well-suited for families and larger groups seeking ample living space and the convenience of preparing their own meals, as well as travelers looking for extended stays or a home-away-from-home experience. Guests frequently highlight the friendly and accommodating staff, though the hotel's downtown location presents challenges with street noise and the surrounding environment. The parking situation is also a recurring point of concern due to its cost and off-site nature. To enhance your stay, consider requesting a room on a higher floor to mitigate street noise, and be prepared for the logistics and expense of off-site parking.

Facilities & Amenities
The hotel offers well-equipped, full kitchens within its spacious rooms, complete with appliances like refrigerators, stoves, and dishwashers, along with basic utensils, plates, and cookware, which guests find highly convenient for self-catering. A laundry room is available in the basement, providing washers and dryers for guest use. While a gym is present, some guests noted its equipment is limited, primarily featuring a treadmill, spin bike, and light dumbbells. The building prioritizes security with secure entry and key card access for elevators, and a 24/7 front desk ensures assistance is always available. However, there is no traditional hotel lobby for guests to relax in.

Cleanliness & Room Comfort
Guests generally find the rooms to be spacious and clean, often describing them as comfortable and apartment-like. The beds are frequently praised for their comfort, ensuring a restful night's sleep. Many rooms include a walk-in closet and multiple televisions, adding to the convenience. However, a significant recurring issue is the noise levels from outside, including frequent sirens, street traffic, and loud conversations, which can be disruptive, especially in lower-floor rooms or due to thin windows. Some guests reported issues with dirty floors, used-looking towels, or a strong cleaning solution smell upon arrival. There were also isolated but very concerning reports of bed bugs and rooms smelling of cigarette smoke despite being designated non-smoking.

Location & Accessibility
The hotel boasts a central downtown location, offering convenient walkable access to various attractions, restaurants, and public transportation options, including the metro station. This makes it a practical base for exploring the city. However, many guests noted significant concerns about the immediate surrounding area, describing it as rough, sketchy, and populated by a visible homeless population, which can make some feel unsafe, particularly at night. Parking is a major challenge as the hotel does not have its own facilities. Guests must use nearby public parking garages, which are often expensive, lack in-and-out privileges, and can be perceived as dirty or unsafe, requiring guests to pay each time they enter.

Staff & Service
The staff consistently receives high praise for their friendliness, helpfulness, and accommodating nature. Guests frequently highlight their willingness to go above and beyond, providing local recommendations, assisting with luggage, and ensuring a smooth check-in process. Many appreciate the attentive service and the staff's efforts to resolve issues promptly. However, some guests reported isolated instances of unhelpful or rude staff, particularly concerning booking discrepancies or room assignment errors. While the hotel generally maintains a high standard of service, there were mentions of a lack of daily housekeeping, which was unexpected by some guests.

Additional Information
The hotel operates with a strong emphasis on security measures, including a 24/7 front desk and key card access required for building entry and elevator use, which helps guests feel safe despite the surrounding urban environment. Some rooms feature an open-concept design where walls may not extend fully to the ceiling, potentially impacting privacy for groups. Guests should be aware that while the hotel is pet-friendly, there is an associated fee per pet per night. There were also reports of significant booking and reservation issues, including instances of overbooking, rooms not being ready, or incorrect charges, which required considerable effort from guests to resolve.