Shaver Lake Village Hotel

This charming mountain retreat offers a distinctive rustic cabin-like atmosphere, making it a memorable destination for guests seeking a cozy escape. Its signature feature is the blend of a homey inn feel with the convenience of a central location in a picturesque mountain setting, appealing to a diverse range of visitors. The hotel is particularly well-suited for families and pet owners, with many guests appreciating the kid-friendly and dog-friendly environment, including ample outdoor space for exploration. Couples also find it an ideal spot for a romantic getaway, while outdoor enthusiasts and skiers/snowboarders benefit from its proximity to various activities. To enhance your stay, consider requesting an odd-numbered room for a quieter experience away from road noise, and remember to bring your favorite DVDs, as many rooms are equipped with players.

Facilities & Amenities
The hotel offers a range of facilities designed to enhance guest comfort, particularly for longer stays. Many accommodations feature kitchen amenities such as a microwave, refrigerator, and kitchen utensils, though some guests noted that kitchenware could be incomplete or that a charge applies if dishes are not washed. Heating and cooling systems received mixed feedback; while some units had effective AC and heaters, others relied on less efficient space heaters, with reports of main heating systems being out of order. Wi-Fi connectivity was generally available, though some guests experienced inconsistent signals. The property boasts appealing outdoor spaces, including a porch area, a communal fire pit, and grills, providing opportunities for relaxation and socializing. Additionally, some rooms are equipped with DVD players and televisions, with options for streaming services.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is varied. While many rooms are described as cozy and clean, some guests reported issues such as dirty carpets, sticky floors, and even food crumbs or mouse traps in less visible areas. The overall room condition also received mixed reviews, with some units needing sprucing up due to broken blinds, non-locking windows, or malfunctioning plumbing. Bed comfort is subjective, with some guests praising the warm and comfortable beds, while others found them sunk in or hard, noting that some mattresses felt worn. Noise levels can be a concern, particularly in rooms with thin walls where sounds from neighboring units are audible, though odd-numbered rooms facing away from the road are generally quieter. In-room amenities like coffee makers were appreciated, but some guests noted a lack of basic supplies like sufficient mugs or sugar.

Dining & Food Quality
Feedback regarding dining options, particularly breakfast, is predominantly negative. While the hotel advertises a free breakfast, many guests were disappointed to find it was minimal, often consisting only of coffee, tea, and toast, with additional items available for purchase. Several reviews mentioned instances where the breakfast area was unattended or locked, or that advertised items were unavailable. The quality and variety of the continental breakfast were consistently described as meager, lacking fresh fruit or substantial options. In contrast, the hotel's affiliation with a restaurant across the way received positive comments, with guests praising the good food and live entertainment. Many also highlighted the convenience of having Ken's Grocery next door for additional food supplies and the availability of other restaurants within walking distance.

Location & Accessibility
The hotel's central location is a significant highlight for most guests, offering exceptional convenience. It is praised for being very close to everything, including the lake, and within walking distance of various restaurants, stores, and hiking trails. Guests appreciate the easy access to local attractions and the ability to explore the town on foot. The proximity to Ken's Grocery next door is frequently mentioned as a major convenience for quick supplies. For those traveling by car, the property offers plenty of spacious parking, including a plowed parking lot during winter, ensuring easy access. The location is also ideal for outdoor activities like sledding, with spots found near rooms, and provides a convenient base for trips to China Peak for skiing and snowboarding.

Staff & Service
The staff at this hotel consistently receives high praise for their friendliness, helpfulness, and attentiveness. Many guests highlighted the welcoming demeanor of the team, with specific mentions of staff going above and beyond to assist. The check-in process received mixed reviews; some guests appreciated proactive calls about late arrivals and clear after-hours procedures, while others reported issues with unattended front desks or difficulty reaching staff for check-in/out. While some guests experienced challenges with issue resolution, such as unfulfilled reimbursement promises or lack of follow-up on complaints, there are also notable instances of exceptional service, including staff accommodating guests during emergencies like car accidents, providing immediate assistance and shelter. Overall, the family-run business ethos contributes to a generally positive and caring service experience.

Additional Information
The hotel maintains a pet-friendly policy, which is a significant advantage for guests traveling with animals, with many appreciating the welcoming environment for their dogs and the available outdoor spaces. However, some guests reported concerning safety and maintenance issues, including a guest falling through a "decrepit" front deck, and mentions of missing smoke detectors and carbon monoxide detectors in rooms with gas heaters. There were also reports of booking issues, with some guests experiencing canceled reservations, overcharges, or difficulties obtaining refunds, leading to frustration. A unique policy noted by guests is the expectation to wash your own dishes in rooms with kitchenettes, with a potential charge if not done. Despite these points, the hotel is often chosen for family reunions due to its accommodating nature and suitable spaces.