Sheraton Albuquerque Airport Hotel

This hotel is primarily recognized for its exceptional proximity to the airport, making it an ideal choice for early morning flight travelers and late arrivals. While guests frequently commend the staff's friendliness and the convenience of the 24/7 airport shuttle service, the hotel is currently undergoing significant renovations that impact the guest experience. Many reviews highlight issues with room comfort and a pervasive unpleasant odor throughout the property. For business travelers attending on-site seminars or those needing quick airport access, the location is a major draw. To ensure a comfortable stay, it is advisable to confirm the condition of your assigned room upon arrival and take full advantage of the reliable shuttle service.

Facilities & Amenities
Guests frequently report issues with the hotel's facilities and amenities. Many reviews mention that Wi-Fi is not free and can be problematic, often requiring payment or being unreliable. The elevators are consistently described as old, slow, and sometimes only one is operational, leading to long waits. Several guests noted that ice machines were out of order on various floors. While some rooms lack microwaves and refrigerators, guests also found that outlets in rooms were often old, loose, or non-functional, making it difficult to charge devices. The swimming pool is a recurring point of contention, frequently reported as closed for maintenance or being unclean. Additionally, televisions in rooms have been cited with various issues, including lack of remote controls, connection problems, or flickering screens.

Cleanliness & Room Comfort
The cleanliness and comfort of the rooms receive mixed feedback, with many guests noting the hotel's dated and worn condition despite ongoing renovations. While some rooms are described as comfortable with nice bedding, others report lopsided beds or old mattresses. A significant number of reviews mention a pervasive and unpleasant odor, often described as sewage-like, musty, wet dog, or even puke, affecting both hallways and rooms. In-room amenities like coffee makers are often old, and basic items such as towels, toilet paper, or hair dryers have been found missing. Noise levels are a frequent complaint, stemming from ongoing construction, thin walls allowing sounds from neighboring rooms, and loud air conditioning units that often do not function properly, leaving rooms too hot or too cold.

Dining & Food Quality
Feedback on dining and food quality is largely critical. The breakfast is frequently described as expensive, offering limited options, and serving cold food, with some guests specifically mentioning "powdered eggs." The on-site restaurant is often reported as understaffed, leading to very slow service, and has even been noted as being closed unexpectedly. While the bar area is generally appreciated for its convenience, service there can also be slow. Guests express disappointment with the overall quality and variety of the food, suggesting that it does not justify the cost.

Location & Accessibility
The hotel's central location right next to the airport is its most consistently praised feature, allowing many guests to walk to the terminal or utilize the convenient 24/7 shuttle service. This makes it an excellent choice for travelers with early flights or late arrivals. However, parking is a significant point of dissatisfaction, as it is not free, can be expensive, and is sometimes limited due to ongoing construction in the lot. Beyond the airport, guests note that there are limited eateries or attractions within easy walking distance, requiring transportation for most outings.

Staff & Service
The staff at the hotel generally receive high praise for their friendliness, helpfulness, and attentiveness, particularly the front desk and restaurant personnel. Many guests highlight the efficiency and promptness of the shuttle service to and from the airport. However, some reviews mention instances of rude staff or issues with slow check-in processes, especially during busy periods. While housekeeping is sometimes commended, other guests report missed cleanings or being disturbed early in the morning. Despite the challenges posed by the hotel's condition, the staff's efforts to provide good service are frequently acknowledged.

Additional Information
The hotel is undergoing extensive renovations, which are a major theme in guest feedback. While some guests appreciate the updated appearance of certain areas, the construction often leads to noise disturbances and impacts the functionality of rooms and facilities. Many guests report issues with their rewards program benefits, such as Marriott Bonvoy status not being fully honored or problems with points and upgrades. The hotel's age and the ongoing work contribute to a perception of disrepair, with guests frequently encountering issues like non-functional amenities or unpleasant odors directly related to the renovation process.