The 371-room, 3.5-star Sheraton Anchorage features a diverse array of facilities for business travelers including conference, banquet, and function rooms for meetings and events. The non-smoking, pet-friendly hotel features a business center with Internet access, fitness center with workout room, a health and wellness spa, and free Wi-Fi. Guest room amenities include a pleasing mountain-themed décor, contemporary furnishings including a work desk, a flat screen television with satellite channels, coffee and tea making facilities, air-conditioning and en suite bathrooms with robes, hairdryer and complimentary toiletries. Limited mobility and family rooms are available. The Sheraton Anchorage features a 24-reception desk. Luggage storage, dry cleaning and laundry services are available. The luxury hotel features a stylish American-styled restaurant with an emphasis on local produce and fresh seafood as well as a relaxing bar/lounge. Room service is available. The hotel complex is located within comfortable walking distance from Elmendorf AFB, Sullivan Arena, and the Alaska Railroad Station.
WiFi in lobby
Free WiFi
Pool
Spa
Parking
Pets
A/C
Restaurant
Hotel bar
Gym
Visitors to the hotel remark that the staff at the hotel goes out of their way to ensure that guests are greeted warmly and comfortably settled into their rooms. The rooms are cozy, clean and comfortable and in Alaska's chilly climate, warmly heated. Guests remark they slept well and had a delightful holiday stay.
Guests reserve the highest praise for the friendly service staff at the hotel complex, noting that everyone goes the extra mile to accommodate guest requests promptly and always with a smile. The staff is described as attentive, friendly, and accommodating. Travelers mention that their interaction with the staff added greatly to their enjoyment of the hotel.
Visitors to Anchorage remark that the hotel is in a good central location, close to shops and dining options. The rooms are exceptionally clean, and quite comfortable with all the amenities required for a good night's rest and an enjoyable stay. Guests remark that they were pleased with their choice of the Sheraton and will return.
Guests comment that while the rooms are stylish and nicely decorate, some of the public areas are beginning to look a bit tired and worn and could use a facelift to restore the property to its former elegance.
Some guests report dissatisfaction with the service in the bar/lounge, noting that the staff was harried, abrupt, and somewhat abrasive; trying to serve to many customers at one time with no time for chat.
Some guests have reported confusion with room reservations. However, it did not detract from their stay as after a short wait to prepare a room, the situation was corrected and the guests upgraded to a room with a fabulous view.
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