Sheraton Bloomington Hotel

The hotel consistently impresses guests with its beautifully decorated lobby and atrium, which serve as a signature feature and create a welcoming atmosphere upon arrival. Many guests highlight the hotel's exceptional cleanliness, its remarkably quiet atmosphere, and the consistently friendly staff as key elements of a positive stay. The spacious rooms and excellent dining options further contribute to guest satisfaction. This hotel is particularly well-suited for business travelers attending conferences, who appreciate the well-equipped meeting spaces and peaceful environment conducive to work. Couples and individuals seeking a relaxing getaway find the tranquil ambiance and comfortable accommodations ideal for unwinding. Additionally, pet owners are especially pleased with the hotel's accommodating policy and dedicated outdoor areas. To enhance your experience, consider requesting an outside-facing room for natural light, as some rooms overlook the lobby, and always confirm restaurant and bar hours, especially on weekends, as these can vary.

Facilities & Amenities
Most guests praise the hotel's conference and meeting facilities, noting their beauty and suitability for business events and seminars. The fitness center is generally well-regarded, with many appreciating its good equipment and 24/7 availability, though some suggest it could be improved. The club lounge is a significant draw for many, offering convenient grab-and-go options like coffee and snacks, though some note it may not always be fully stocked or offer hot breakfast on weekends. While the hotel does not feature a swimming pool, which some guests find disappointing, it compensates with other amenities. Wi-Fi performance receives mixed reviews; while generally available, some guests experienced slow speeds, particularly in larger event spaces. Room televisions are often described as older, lacking modern streaming capabilities, and occasionally experiencing functional issues, though some rooms offer ample charging options. A recurring point of feedback is the absence of microwaves in individual rooms, with only one available per floor, which many guests find inconvenient.

Cleanliness & Room Comfort
The hotel consistently receives high marks for its cleanliness, with guests frequently describing rooms and common areas as spotless and immaculate. Rooms are generally perceived as spacious and well-maintained, often exceeding typical hotel room sizes, though some guests found certain rooms to be smaller than expected or to have less counter space in the bathroom. Bed comfort garners mixed feedback; while many praise the beds as very comfortable and conducive to a restful sleep, some found them too soft or noted significant wear. Noise levels are a notable point of varied experience; many guests appreciate the quiet atmosphere, while others report issues with thin walls, hearing conversations from adjacent rooms, or noise from the highway or lobby, especially in rooms facing inward. Bathrooms are functional, but some guests suggest they could benefit from updating, citing issues like old fixtures, low water pressure, loud showers, or worn caulking, though others appreciate the spaciousness and modern shower heads. The air conditioning system also receives mixed comments, with some reporting it to be noisy or ineffective in maintaining desired temperatures.

Dining & Food Quality
The on-site restaurant, Lela, is frequently highlighted for its delicious food and exceptional staff, with many guests praising the quality of its authentic Italian cuisine and specific dishes. However, some guests found the dinner offerings underwhelming or noted that the restaurant's hours, particularly for lunch and on weekends, were limited, leading to a lack of dining options within the hotel during certain times. Breakfast experiences vary; while some guests enjoyed a very good breakfast, others were disappointed by the lack of a complimentary option or the closure of the breakfast restaurant on weekends or specific dates. The bar area is generally well-regarded, with guests commending the friendly and attentive staff. Room service receives mixed reviews, with some guests appreciating its convenience and quality, while others express dissatisfaction with the delivery method, noting that food is often served in to-go containers. The availability of coffee is also a point of feedback; while a gourmet coffee machine is available in the club lounge, the lobby coffee bar's limited hours and the restaurant's lack of to-go coffee options are frequently mentioned.

Location & Accessibility
The hotel's location receives mixed but generally positive feedback. Many guests find it convenient for accessing various parts of the city, including the airport, Mall of America, and corporate offices, making it a good base for both leisure and business travel. However, some note that the immediate surroundings are primarily industrial, with limited walkability to nearby stores or restaurants, suggesting that a car or rideshare is often necessary for exploring the area. Parking is a significant advantage for many, with ample and often free options available, which is highly appreciated. Despite the general availability, some guests have reported that the parking lot itself is in poor condition, with issues like potholes, narrow aisles, and areas roped off for maintenance. Additionally, some visitors have experienced challenges with detours and roadwork in the vicinity, leading to confusing navigation and difficulty in reaching the hotel, with a lack of clear signage exacerbating these issues.

Staff & Service
The hotel staff consistently receives high praise for their friendliness and helpfulness, with many guests highlighting their welcoming demeanor and willingness to go above and beyond to assist with requests. The check-in and check-out process is generally described as quick and efficient, though some guests reported initial difficulties with reservations or delays during busy periods. Most guests appreciate the staff's responsiveness to inquiries and needs, noting that issues are often addressed promptly. However, there are isolated instances where guests felt the front desk staff could be more attentive or engaged. Housekeeping services receive mixed feedback; while some guests commend the staff for respecting "do not disturb" signs and maintaining clean rooms, others reported issues with rooms not being cleaned despite requests, or having to call multiple times for basic amenities like towels. Overall, the staff's commitment to providing a positive experience is a recurring theme, contributing significantly to guest satisfaction.

Additional Information
A standout feature for many guests is the hotel's highly accommodating pet-friendly policy, which often includes no additional fees for pets, making it an excellent choice for travelers with animals. Guests appreciate the easy access to outdoor areas for pets and the staff's welcoming attitude towards furry companions. For members of the rewards program or those with elite status, the hotel often provides benefits such as lounge access, complimentary snacks, and occasional room upgrades, enhancing their stay. The hotel's overall condition and age are frequently discussed; while the building itself is older, many guests note that it has undergone recent renovations and is well-maintained, with updated interiors and rooms. However, some areas still show signs of age, and a few guests felt that certain parts of the property or rooms appeared dated despite the remodels.