Sheraton Harrisburg Hershey Hotel

This hotel is undergoing extensive renovations, which are a prominent feature of the guest experience, yet its most consistent and praised aspect is the truly exceptional staff. Their dedication to service shines through, making the stay memorable for many. The property is well-suited for families visiting nearby attractions like HersheyPark, as well as business travelers attending conferences, due to its convenient location and ample meeting spaces. While some rooms have been beautifully updated, others are still awaiting renovation, offering a varied experience. To ensure the best possible stay, guests are advised to call ahead and request a renovated room and to manage expectations regarding the ongoing construction, which impacts various areas of the hotel.

Facilities & Amenities
The hotel features a notable indoor and outdoor connected pool, which is a popular amenity, especially for families. However, feedback on the pool's condition is mixed, with some guests noting issues with cleanliness, water temperature, or uncomfortable pebbles around the outdoor area. The fitness center is currently in a temporary setup, offering limited equipment. Guests frequently report challenges with the elevators, describing them as slow, noisy, or occasionally out of service, which can cause inconvenience. Additionally, the ice machines are often found to be non-functional or in poor condition. The lobby and other public spaces are also undergoing renovation, leading to temporary arrangements and a less polished appearance in some areas.

Cleanliness & Room Comfort
Guest experiences regarding room comfort and cleanliness are varied, largely depending on whether they received a renovated room. Renovated rooms are generally praised for being spacious, clean, and comfortable, featuring modern amenities. In contrast, unrenovated rooms are often described as dated, worn, and in need of updates, with some guests reporting issues like peeling paint, scuffed surfaces, or broken furniture. The beds receive mixed reviews; some find them exceptionally comfortable, while others report them as lumpy or uncomfortable with stiff bedding. Noise is a significant concern for many, stemming from ongoing construction, loud air conditioning units, noisy elevators, and thin walls that allow sound from neighboring rooms and hallways to penetrate. Issues with bathroom cleanliness, low water pressure, and non-functional exhaust fans are also noted.

Dining & Food Quality
The hotel's dining options are also affected by the ongoing renovations, with temporary setups for the restaurant and bar areas. Despite these temporary arrangements, many guests find the food quality to be good, with some specifically praising the breakfast offerings as well-spread and tasty. However, some guests express concerns about the cost of breakfast, particularly for families. The temporary bar setup is described as functional, though it lacks the typical ambiance of a permanent establishment. Overall, while the dining experience is impacted by the construction, the quality of the food generally meets guest expectations.

Location & Accessibility
The hotel boasts a highly convenient location, offering easy access to major highways and being a short drive from popular attractions like HersheyPark and downtown Harrisburg. This makes it an ideal base for both leisure and business travelers exploring the region. Guests appreciate the hotel's proximity to a nearby strip mall, which includes a Target and various dining options, making it easy to access essentials and additional food choices within walking distance. The property also provides a large parking area, which is a significant convenience for guests traveling by car, and offers easy on and off access from the highway.

Staff & Service
The staff consistently receives overwhelming praise from guests, standing out as the hotel's strongest asset. Many reviewers highlight their exceptional friendliness, helpfulness, and accommodating nature, especially given the challenges posed by the ongoing renovations. Guests frequently commend the quick check-in process and the staff's willingness to go above and beyond to fulfill requests, such as room upgrades or special accommodations for events. While a few isolated instances of less-than-ideal interactions are mentioned, the vast majority of feedback underscores the staff's dedication to providing excellent customer service, making guests feel valued and well-cared for throughout their stay.

Additional Information
The hotel is currently undergoing extensive renovations, which are expected to be completed in the near future. While these improvements promise a significantly enhanced guest experience, the ongoing work can lead to certain inconveniences, such as temporary walls, construction noise during the day, and limited access to some amenities. Many guests note that the hotel is a popular venue for events and conferences, with well-regarded banquet facilities and attentive staff supporting these gatherings. Despite the current state of transition, the property is seen by many as having great potential once the renovations are fully completed, promising a modern and comfortable stay.