Sheraton Indianapolis Hotel at Keystone Crossing

This hotel is highly regarded for its direct indoor connection to a prominent mall, offering unparalleled convenience for guests. This signature feature allows easy access to a wide array of shopping and dining options without needing to venture outdoors, making it an ideal choice for shoppers and families seeking entertainment and amenities close at hand. Many guests consistently highlight the hotel's overall cleanliness and the comfortable rooms as key positives, contributing to a pleasant stay. While the staff service receives mixed feedback, many appreciate their helpfulness. The hotel also serves as a suitable venue for business travelers and event attendees due to its well-equipped conference facilities. To enhance your experience, it is advisable to be prepared for potential parking fees and to manage expectations regarding the complimentary breakfast offerings.

Facilities & Amenities
The hotel offers a range of facilities designed to enhance guest comfort and convenience. The swimming pool and hot tub are popular amenities, often described as clean and spacious, providing a good space for relaxation and enjoyment. However, some guests note that the pool can become overcrowded with children, particularly during events, making it difficult for others to use. The fitness center is generally well-regarded, featuring a selection of machines for workouts. Wi-Fi connectivity receives mixed reviews, with some finding it fast and reliable, while others experience intermittent issues. The elevators are typically efficient, though some guests report occasional glitches or overcrowding, especially during peak times. Rooms are generally equipped with a coffee maker and a refrigerator, but many guests express a desire for the inclusion of a microwave for added convenience. The hotel also provides ample conference rooms suitable for various events.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is generally positive, with many describing the accommodations as clean and well-maintained. The beds are frequently praised for being exceptionally comfortable, ensuring a restful night's sleep. However, some reviews mention inconsistencies, with occasional reports of stained linens or worn furnishings in certain rooms, suggesting that while renovations are ongoing, some areas may still appear tired or outdated. In-room amenities typically include a coffee maker and refrigerator, though some guests note issues with lamps or chargers not functioning. Noise levels can be a concern, particularly from adjacent rooms or hallways, especially when large groups are present. The bathroom experience is mixed; while some find them spacious, others report issues such as low water pressure, slow hot water, clogged drains, or unpleasant odors. Additionally, air conditioning effectiveness varies, with some rooms struggling to maintain a cool temperature.

Dining & Food Quality
The hotel's dining options receive varied feedback from guests. Most guests note that breakfast is not complimentary and can be quite expensive, with some finding the offerings to be limited or of subpar quality, describing the area as resembling a cafeteria. However, some appreciate the convenience of having on-site breakfast and commend the attentive service staff. The main restaurant and bar areas are generally seen as convenient, offering a selection of food and beverages. While some guests enjoy the bar atmosphere and the quality of the drinks, others report issues with the bar being understaffed or closing earlier than advertised. Room service is available and often praised for its efficiency and the politeness of the delivery staff. For larger gatherings, the food quality provided for conferences and events is consistently described as warm and delicious, contributing positively to the overall event experience.

Location & Accessibility
The hotel's central location is a significant highlight for many guests, offering exceptional accessibility to a variety of attractions. Its direct connection to a prominent mall is a major draw, providing immediate access to extensive shopping and dining options without needing to go outside. The property is also conveniently situated right off the highway, making it easy to reach and depart from. Guests appreciate being within walking distance of numerous restaurants and other amenities in the surrounding area. However, parking is a frequently discussed topic, as it is not complimentary and can be quite expensive, with options for both valet and self-parking in an adjacent garage. Some guests find the navigation within the hotel and to the parking areas to be confusing due to a lack of clear signage, which can be a point of frustration upon arrival or departure.

Staff & Service
The staff and service at the hotel elicit a wide range of opinions from guests. Many reviews commend the staff for being exceptionally friendly, helpful, and accommodating, often going above and beyond to assist with requests and provide a welcoming atmosphere. The valet service consistently receives high praise for its efficiency, professionalism, and courteous attendants. However, a notable number of guests report negative interactions, describing some staff members as rude, dismissive, or exhibiting an uninviting attitude, particularly at the front desk. The check-in and check-out process is generally described as smooth and quick by some, while others experience delays or difficulties, sometimes due to issues with booking systems. Housekeeping is sometimes inconsistent, with reports of rooms not being serviced or issues with cleanliness not being promptly addressed. Overall, the quality of customer service appears to vary significantly among different staff members.

Additional Information
Guests should be aware of several important details that impact the overall stay. A recurring concern is related to deposit issues, with many guests reporting difficulties in receiving timely refunds or experiencing unauthorized charges on their cards, leading to significant financial inconvenience. The hotel frequently hosts large groups of children, particularly for sports tournaments, which can lead to excessive noise in hallways and overcrowding of amenities like the pool and hot tub, potentially disrupting other guests' relaxation. While the hotel has undergone renovations, some areas may still appear dated or show signs of wear. There are also mentions of general security concerns, particularly regarding the parking areas, with some guests feeling the property lacks adequate oversight. It is advisable for guests to clarify all charges and policies upon arrival to avoid unexpected issues during their stay.